NITRO IT Help Desk Customer Reviews in April 2025

What is NITRO IT Help Desk?

Discover the most effective and all-encompassing IT Help Desk solution designed for SharePoint, Office 365, and Teams, adopted by organizations worldwide! This innovative platform allows for the swift resolution of both hardware and software issues, significantly minimizing downtime and ensuring that your employees can concentrate on their core responsibilities. By equipping IT support teams with the appropriate tools and features, they can optimize their efficiency and enhance service quality for both customers and staff alike. Leverage the capabilities of Office 365, Teams, and SharePoint to systematically track IT-related requests and manage queues with ease. This approach not only expedites ticket resolution, thereby boosting end-user satisfaction, but also contributes to a reduction in operational costs, all while keeping your workforce engaged and productive. Ultimately, investing in this IT Help Desk can lead to a more streamlined and responsive support experience for everyone involved.

Pricing

Price Starts At:

Free Trial Offered?:

Yes

Integrations

All NITRO IT Help Desk Integrations

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Screenshots and Video

Company Facts

Company Name:

Crow Canyon Software

Date Founded:

1999

Company Location:

United States

Company Website:

www.crowcanyon.com/sharepoint-applications/it-help-desk/

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Product Details

Deployment

SaaS

Windows

On-Prem

Training Options

Documentation Hub

Online Training

Webinars

Video Library

Support

Standard Support

Web-Based Support

Product Details

Target Company Sizes

Individual

1-10

11-50

51-200

201-500

501-1000

1001-5000

5001-10000

10001+

Target Organization Types

Mid Size Business

Small Business

Enterprise

Freelance

Nonprofit

Government

Startup

Supported Languages

English

NITRO IT Help Desk Categories and Features

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management