NRS POS Reviews

I want them to fix my problems and compensate me for my business loss and mental trouble caused by this stupid system and their substandard support.

Interface is good, inventory module is nice to add new products and quantity. It’s good system when it works but it is highly unstable.

I bought NRS POS System in July 2024 and system was delivered in the first week of August which was installed by us since they don’t send any technicians for installation, however they provide online support for installation.

Last 1.5 months there credit card processing machine has been giving us trouble on and off. All of a sudden during some transactions the card reader will go blank and POS will hang and become unresponsive.

We have complained at least 10 times and ever time support person will tell our credit card system was not updated and we are updating now and your problem will be resolved. But next time they will tell the same thing, update the system and story continues

Then second excuses they give us that your internet connection is not stable. They will ask me to sent picture of all connections which I have sent 3-4 times

Other irritating thing they will call back at the core business times when we are busy at the store

Today one of their support person confirmed me that their credit card machines is having some technical glitch and they will replace it. So why did they supplied faulty system to us.

Because of these issues I have to continue with parallel credit card processing machines of clover provided by TD bank merchant services which works flawlessly but I end up paying for 2 systems one is NRS and second one is TD bank.

Lot of time our customer get frustrated since payment doesn’t go through properly and they have to wait longer

In short I have got frustrated in last 1.5 months, their technical support is very poor and rather than correcting the errors they keep finding stupid excuses. As a business I need a reliable and stable system which is lacking in NRS POS system.

Absolutely great, way better than our old pos system (Lightspeed).

It was Really easy to use, had great features, was super consistent, I’ve had it for a year and it hasn’t broke.

Didn’t have any particular issues with it, great experience overall.

They are frauds, i called again they said different departments taking care and they don’t have departments number or email. I don’t have anywhere to go and I am loosing business (money) and customers every day since I don’t have pos working.

No pros at all.

I ordered POS system 15 days back, I started my business after a week it started blinking screen, and after days it become worst and we can see or touch anything. I called them they say will do replace because it falls under warranty. I waited 15 days still didn’t receive my POS system replaced. I called them every day, emailed them, they says will create label once label created I asked Fedex people they said, NRS team never did that or handed over to them.

We went with NRS for our first POS and were shocked by the hidden recurring costs. This company tends to nickel and dime you, and if you don't want their OWN advertisements running on the customer facing screen you have to pay a monthly charge that amounts to hundreds of dollars a year. Each little service or add-on also carries a monthly cost. We have decided to move away from this platform after about 1 week in use.

Easy to setup and configure, simple to use. Would be a great platform if all features were available.

Predatory licensing model, not as responsive after the sale, off shore support