Neon CRM Reviews

The communication tools it has to track emails, letters, phone calls it's very helpful. Not only does this CRM allows you to add basic information, but also more sophisticated data such as household contacts, addresses, account relations, and employment history.

Something I really like about this CRM is the timelines, which show you all the details you need to understand your supporters. The revenue management tab also allows you to manage both online and offline gifts. Something I use on a daily basis is the email campaign for when you want to send an e-blast or a newsletter to a group of people.

It runs pretty slow from time to time, but I still recommend it to anyone who's looking for a great CRM.

Cost matters to non-profits who are trying to leverage the most value out of nominal revenue, and as far as CRM platforms go I have never seen one with the robust set of features that NEON has for the price. The promise of ongoing product improvements and good customer service is encouraging, and I hope NEON can help smooth down some of the rough edges. In my experience though, all CRM platforms have rough edges. I have used at least 5 different CRMs in my time, and none of them have had the value for the money, especially for a non-profit, as NEON.

NEON CRM is a surprisingly good value for the money. The different modules for membership, events, donations, and email campaigns have little features that make a huge impact on a non-profit's quality of life. Tracking volunteer hours at an event? Done. Emailing a custom form for registrants to select different sessions at a conference? Done. Triggering emails to send prior to a membership expiring? Done.

NEON CRM has strengths in membership, events, and emails, but as all CRMs go it can be bulky and awkward for anything it was not explicitly designed to do. One of the hardest to overcome has been the formatting of emails and forms, as well as ways of adding custom fields and having these data points available for reporting. The Account custom fields are very helpful, but other places that a similar custom field capability could use some additional work. We are able to accomplish nearly everything we need, but doing so can take a few more steps than it should if there were better integrations and more options for the application of custom fields.

NEON could also use some help in the automation and workflow management elements of a CRM. While the bones are there to get many things systemized, having different staff roles engage with NEON to assist with their workflow can be challenging based on their needs. Prioritizing activities, linking staff actions to accounts and events and other integrated tasks can take a few extra clicks than it should. The value of an integrated membership database make it worthwhile, but staff who may not be tech savvy or patient might struggle.

Tracking, reporting, coding and segmenting our list of donors has allowed us to improve our productivity and our communication. Our team is on top of our game and NEON has given us great results and has made a difference in the way we work. I would recommend NEON to small, medium and large organizations. It's the best donor software that I've ever used in my many years working in the development field.

As a member of a team that utilizes Neon, I love NEON's tools that help us stay up to date with goals and progress daily. At the same time I like having my own dashboard and notes that help me remain productive with my individual goals and tasks.

Neon offers so many benefits! We are still learning and have the desire to master the software. It has been a changemaker for our team. One wish I have since we utilize it daily is the ability to make our emailable and mailable letters look a bit more professional. Formatting can be a bit challenging.

Our organization needed to find a new CRM to transition to for member management, event registration, and our online store. We are still in the configuration stages of our migration and have not gone live yet, but just from our experience so far, it's pretty clear we made the right decision.

* Neon's sales team was informative, approachable, and patient. They have been transparent about the capabilities and limitations of their system and knowledgeable about how they imagined our needs could map onto their existing products.
* Speaking of transparency, I appreciated that the fee structure was right there on the website. As a nonprofit, we didn't want to spend time on pitches that were out of our price point.
* The onboarding process has been clear and well-thought-through.
* The user interface of the system itself is very intuitive and clean. Their ready-to-go modules for Membership, Event Management, and Online Store are about 75% already set up how we need them to be, and there's enough autonomy built in to allow for a lot of customization.
* The price is right!
* We do a lot of asynchronous work with volunteers across the country, and the live reporting feature will help considerably with data sharing and version control.

Really nothing to actively dislike so far. There are a few things we're used to in our prior system for which Neon does not have functionality - we track our members by X variable, while their system is set up to track by Y variable, for instance. It will take some getting used to.

I am very much satisfied with the software and offers great value to the users be it features or customer support, it is absolutely great.

1. It allows user to create beautiful dashboards.
2. it has very beautiful and colourful User Interface and is very user friendly.
3.Customer service is very responsive and helpful and they are always ready to help the users.
4. Neon CRM is very customisable unlike other CRM applications.
5. It's very much affordable.

1. The option for auction is still missing in this software which is very useful for the organisations.
2. Mass emailing option is not that great and is a cumbersome process in Neon CRM and needs improvement.