What is Next In Line?

Next In Line serves as a veterinary appointment management software that prioritizes your practice's needs while ensuring your staff operates seamlessly as part of your team. This innovative tool features adaptable scheduling options for veterinary visits, a virtual waiting list, and tailored reminders, all aimed at alleviating stress for you and your personnel, allowing everyone to focus on delivering exceptional care to their animal patients. By automating the registration, scheduling, and intake procedures, Next In Line's online booking system for veterinary clinics enhances efficiency, saving both time and financial resources. With the capability for your front desk to remain accessible round the clock, pet owners have the convenience to schedule appointments at their leisure, leading to instances where clients have booked as early as two or three in the morning. This ensures that you are available to meet their needs whenever they arise, ultimately allowing your hospital's schedule to align more closely with your clients' preferences. As a result, the overall client experience is significantly improved, fostering stronger relationships between pet owners and your practice. The combination of these features makes Next In Line an invaluable asset for modern veterinary practices.

Integrations

All Next In Line Integrations
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Screenshots and Video

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Company Facts

Company Name:
Next In Line
Date Founded:
2015
Company Location:
United States
Company Website:
www.nextinline.io
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Next In Line Categories and Features

Veterinary Appointment Scheduling Software

Veterinary Software

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Next In Line Customer Reviews

Write a Review
  • Reviewer Name: Deana S.
    Position: Executive Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Beware of this software.

    Date: Apr 14 2020
    Summary

    This product has been a total nightmare for our business. We paid for some enhancements to the tune of 5,400 dollars to accommodate our scheduling needs. It worked for a short period of time. The platform soon became very unstable. It would crash. The system would randomly shut our clinic down so it looked like we were closed. Clients would not receive email reminders so appointments would be double booked or people just wouldn’t show up. It became impossible to edit recurring schedules without it wiping out the entire schedule. The CEO, evidently, is a one man show. He went on vacation out of the country and we had zero tech support or customer service until he got back a week later. Eventually he just could not fix the platform, so he rewrote the software on a new platform. He told us we needed to train on it but he had not finished writing the software. He called all of our receptionists into a meeting and showed them the administrative side of the system. All it did was confuse them because they don’t even see that part of the system. He told us he was having trouble getting it working and he would get back to us. He never did and then when our system just continued to crash, he blamed us for not moving to the new platform. When he finally showed it to us, he had ditched all of the enhancements we had paid for and he is refusing to fix anything wrong with the system he sold to us. In addition, the system is called “Next In Line” because it is supposed to have a waiting list function. This functionality has never worked. This product has literally caused us thousands of dollars in lost revenue. The staff absolutely hates it. The clients constantly complain about it. He has no business being in business. He does seem to care that his product is causing loss of revenue for another business. This has been going on for months and now he is blaming Covid 19 on his system problems. This has been going on WAY before the Covid 19 epidemic became an issue. Prior to blaming Covid 19, he would blame eVetPractice for all issues. He never owns anything. Next In Line has become so bad to deal with, that we have moved to a scheduler called EZNet Scheduler. It is actually saving us money to pay someone to double data entry into EZNet and eVetPractice than it is to allow his software to keep shutting our clinic down.

    Positive

    We have had so many problems for so long with this software, I see no pros in using it. It has caused seriousl loss of revenue for us.

    Negative

    Poor Tech Support
    Very small company so if the owner goes out of town, you have no service
    System closes down your clinic randomly
    Poor Customer Service
    They own no mistakes. They blame everyone else for their issues.

    Read More...
    Official Next In Line Response
    Date: Nov 08 2021
    Thank you for the feedback. We are sorry that your experience did not live up to expectations or match those of other clinics who have enjoyed our platform. Integrations with practice management systems always pose challenges and we had to redo our integration with eVet for many reasons. That Initial integration you referenced was built 3 years ago before evet had an API and became deprecated. We migrated all our practices to the new, supported integration and had hoped you would migrate as well as we tried to help you do for almost a year.
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