Nitrado Reviews

Look for a different provider. This hosting service is a joke and literally destroyed a whole gaming community due to lack of security - Ark. Plus, other providers are less expensive and provide more reliable and secure servers.

nothing. The hosting service provided is legit overpriced hot garbage with no support. Do not waste your time and money.

Everything. No security. No support. Overpriced.

Absolutely horrible. Customer support is nearly impossible to contact and when you do get a hold of them they're lazy, only offering up self help options. My server was dead locked and wouldn't start, they claimed it was mods. I removed all the mods and it still took nearly two days to hear anything back from the tier 2 techs after already waiting several days. This problem has been ongoing since 1-3-25 and still hasn't been resolved. They also will not issue a credit when they are at fault. Essentially they like to steal money. Sadly I reached out to one of they're competitors and they were more helpful than Nitrado even when they didn't have to be. If you're looking for game server hosting I would not recommend Nitrado. In fact they could offer me a year subscription for free and I would pass.

I recommend havoc game server hosting. Responds to tickets within 10 minutes, even at a low priority. They offer more options to improve game play on the server, ie more memory dedication and a higher CPU usage. They are slightly more expensive with advanced options, but still considered cheap and server slot is nearly quadrupled. Havoc Hosting is by far more superior than Nitrado.

There is nothing positive to say about this hosting services. Everything is horrible, from quality to tech support its all bad.

They steal money, no credit when service doesn't work.

I will never use Nitrado ever again. I knew it was a bad idea to do it in the first place but they are the only ones that have ark survival ascendant because they monopolized it. Done with this company and done with ark. If you want a server that sometimes works and is really chubby and has to be reset twice a day with no customer service and not even some sympathy with a customer who has not been able to play for a full month this is the company and server for you!

I did like that they had Arc survival ascendant servers even though they are monopolizing them I guess that's the only pro.

The ark survival ascendant server that I bought from them did not work it was working at one time and then stopped and would not start up I tried everything Google was more helpful than their customer service was for one full month I put in four support tickets all I ever got back was just restart your server which was absolutely no help so when I got a refund through PayPal Nitrado charged my Nintendo account -$ so in my account it shows I owe them money.

So terrible. Very very very bad.

I liked that I was able to remove my game from Nitrado after I realized how laggy their servers are.

The worst hosting service I've used. It was so laggy I lost interest in the game.

They deliberately obfuscate how to adjust and save turning auto-renewal off. They will argue on policy and terms with you during cancellation to scrape an extra month of charges out of you and block a refund. Read everything carefully if you do choose to use them. Any charges as credit you will never get back. They will charge you for credit purchases over the total cost of the service, then leave the excess credit in the account which you cannot use or be refunded and they will just claim after 3 years of not using it. Better services offered from other companies with less deceptive or sleazy business practices.

I will never use them again. Go read up on their employee reviews if you are curious why they behave this way.

Server stability and patching process has improved. I have tried them three times in the last 4 years (Astroneer Server, Valheim Server, and Enshrouded Server).

Their web systems and UI are clunky and still needs a lot of work.
Their credit and auto-renewal practices are near nefarious.

Awful. Use G Portal or any other provider. They will scam you out of money and auto renew your subscription even when you turn it off.

Literally nothing. This is the worst hosting service in existence right now. They have zero support or customer service.

Zero technical support.
Awful customer service.
They will automatically renew your service even when you tell them not to. Then if you ask for a refund the day they renewed it even though you told them not to they will say no.

I used this website for my PZ server, at first 4 days, not gonna get into challenges of running a server with them..
I have decided to extend the server for 30 more days, and I am trying to charge my account now, error codes are coming up even though I am pretty sure I am doing everything correctly, I am trying to contact support via ticket, but ticket also runs error code, I am simply unable to get in touch with anyone from support, joined their disord, same thing there, I am unable to create ticket there either, guys seriously, I am a paying customer who is fine with your product and I just need simple assistance with payment.

Crazy that you can't get in touch with them while YOU are paying them, I don't want to imagine what its going to be like when I will have a legitimate problem that would need some solving.

Not enough experience with the website yet.

Not enough experience with the website yet.

I rate this 0/10 it is horrible please go somewhere else then this is a scam.

N/A.

I Bought Nitrado for 3 days as I was interested in it I then proceeded to try to set up my server the UI was overly confusing and made no sense I was unable to access configs and then asked for a refund as I bought it 20 minutes ago they then declined my refund.

My experience with Nitrado has been absolutely terrible and I would not ever recommend ANYONE to ever use this company.

There was nothing I liked about the entire experience. Nothing worked properly from the onset, and the ending was far worse than any I've ever had with a host company.

Where do I start?
I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.
On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.

I emailed them 2.5 hours after the auto renewal charge went through and I was told they will not refund the money. They say its their policy and its in the terms and conditions. Regardless of that fact, Nitrado knows exactly what they are doing, which is stealing money from customers who forget to turn off their subscriptions, Which I might add are set to auto renew when you rent the service, are not intuitive to turn off, And give NO notice ahead of time to let you know its coming do soon.

SO if you really need a server and can deal with a shady money stealing company then the servers were fine. But id sugest looking in to other options. Why risk getting your money stolen...

The servers worked for me, though i have read some people have had issues with them. overall the actual server was fine.

They will auto renew your subscription, and then refuse to refund you. They do not care about long term customers or how much money you have previously spent with them. they Will not refund you.

Awful, insulting and irritating service for an inferior product Support team will close tickets without engaging them, marked as solved. They will also suggest upgrading ram has no effect on your server. Their employees are incompetent and childish and will insult your intelligence, lead you on, and lie to get every nickel they can.

I enjoyed how calmly Nitrado representatives would lie to me as they would say they are shutting down/moving/troubleshooting my server as it sits running at 300+ ping in the same location for 90 days.

Servers would often be unresponsive on initial instillation, over 3+ years time. High latencies, corruption rampant. Customer service will tell you they are reinstalling/moving/troubleshooting a server and nothing is being done. Customer service will argue with you, be rude, and lie. Have wasted good money sitting on servers waiting for assistance on 300+ ping servers. Downtimes and errors are a common occurrence, and compensation is never given.

I can’t find my server I tried everything, looking through settings to make sure nothing like primitive plus was on and crossplay was on. I play on I looked up forums, tried getting help from Nitrado itself and no one answered and videos nothing helped. It’s incredibly frustrating. I bought the server on Xbox Nitrado for Xbox for nothing.

YOUR BETTER OFF GETTING ANOTHER SERVICE OR NOTHING AT ALL ITS NOT WORTH IT.

Nothing.

Everything is super frustrating.

Do yourself a favor, and don't ever use this company. It will save you a lot of frustration. There are better game hosting companies out there that want to keep customers. Virtual servers don't have to be bad.

There was nothing positive about my experience. From start to finish, I was underwhelmed and frustrated.

Server performance is absolutely horrible. However they have set up the virtual servers, they are either running with too many servers, or the equipment or bandwidth is severely lacking. There is no support at all either. No response to any questions regarding performance.

Shoddyy server services on ark ascended. Tons of issues never using again.will actively recommend against using them.

Their are absolutely zero pros to using them all they provide is a crap server hosting for ark survival ascended which is at best a crap shoot.

What's not a con at this from them ark survival ascended is a trainwreck especially for all the people who run servers with them are currently being faced with constant server crashes.

They have overly expensive servers, don't host enough servers for a game launch (Then get exclusivity, and stop anyone from hosting using their own hardware, or another companies servers. They crash 24/7, constantly lag, stay down for hours even days.

Company that takes your money and cares only about that. They are an ANTI GAMER BUSINESS.

Nothing.

Everything.

The worst experience I have ever had. I can't express how disappointed I am. I hope no one ever pays for this garbage.

Nothing is good about this product. Every day is a nightmare and fills me with regret. I won't ever use this again.

Terrible customer service, too expensive, zero regard for quality. I have been waiting to access my server for almost a week straight and receiving nothing but "cannot retrieve server addresses". I tried to contact support and I get nothing but generic responses. What a joke of a company. Never using them again.

For me, this is pure stealing practice taking 50% as a cancellation fee and after that not refunding even remaining credit back to your bank provider.

I was happy with Nitrado for a long time but this shady practice well ..

Hundreds of € taken away from me😡 113,70€ remaining credit after 50% charge, probably too.

Nitrado, keep my money. 💰 I don’t care anymore.

Nitrado as a game provider is good and solid partner. Their servers are rock solid and support regarding game servers and technical issues is Ok.

Problem is when you want to cancel all your servers you paid in advance and no longer want to use. Nitrado will not refund you. They will charge you 50% of all your remaining credit and keep all your remaining money on your nitrado account.

Ordering a servers for months till year in advance is not a wise here. If you will not longer need your game servers, They will charge you 50% of all your remaining money you invested into them.

You will receive credit but that credit they won’t refund to your bank account. You may only order another game server (what a joke charging (stealing) 50% from your account money you may use to order another game server from them only)

If you want a game server from Nitrado, never pay more than for 1 month in advance. Never pay them like I did, for 3 months or years in advance.

Not gonna do business with Nitrado again. Literally the worst game hosting I have ever seen that not just ignores support ticket but deletes them without any action

None. their pricing is ok but I can find cheaper and more stable servers elsewhere.

Just bought their Rust server and we, players of 4 were having a really bad time being disconnected randomly and the server crashed like every 30 minutes.

Their support center didn't bother to reply until now.
Joined their Discord server and they deleted my support ticket just like that. I wrote in the Discord ticket that I'm getting disconnected every 30 minutes and gave them my server ID and URL in a really good manner but they didn't even explain what I can do or take any action. They deleted the ticket straightaway. Real professional.

STAY AWAY FROM NITRADO AT ALL COSTS.

The experience with Nitrado's customer support was horrific customer service and completely unhelpful. Our server was brought down multiple times over multiple days unexpectedly through a fully server-side initiated save and shut down, not a crash. I proved through the logs that the server did not crash, the technician refused to believe this and insisted on the issue being with the discord bot. All the modified dates of every file on the server was reset to the current time of the shutdown. This leads me to believe the server was shutdown with no notice to copy our files from one machine to another, interrupting our service with no notice. this is poor business practice and caused detrimental effects to our playerbase.
When asked to escalate to a supervisor on the phone, the technician refused and insisted that there were no managers in the call center. When pressed, he said he would check if his supervisor would take the call and then proceeded to tell me that they refused to take the call and we would have to wait 2 business days to hear from the development team, which the ticket was never actually escalated to, and the technician continued to insist on the issue being our mods. The technician was unprofessional, lazy and refused to give any help beyond blaming our mods, which worked without issue on our local server and our previous host.
He also claimed there are no surveys to give feedback on about the customer's experience with support. In my 8 years working at call centers, I've never seen a technical support call center not have a survey to fill out. After this experience, I reached out to support to file a formal complaint on this technician, this was never done despite being assured it was. I posted on Nitrado's forums of this experience only to have my forum account banned for speaking out about their customer service with no reason being given to why I was banned. I had to reach out to a volunteer moderator to find out any information, which they let me know that the reason the account was banned was because complaints need to be directed through support tickets or calling support, which was the whole problem to begin with.
To any managers that read this, I am extremely dissatisfied with my entire experience with Nitrado as we paid double over our previous host and received worse performance, worse customer service and no tools to monitor our server at all. I do not recommend renting servers with Nitrado.

Nothing. There was not a single positive comment to make about this service that I could legitimately think of.

Terrible performance, customer service and price. They are double the price of our last host, they didn't respond to a ticket in over 3 days despite 24hr turn around time and had to reach out via phone support just to talk to someone and I wish I had never talked to the technician that answered the phone.