Service Center Reviews

Satisfying is all that need be said.

User experience is effective. Editing patient records is easy. System maintenance is minimal. All good!

Nothing pops out. I prefer the classic version.

Overall I am very happy with Office Ally. I would recommend it very highly. I especially like the ease when sending in voices to insurance companies.

24/7 encompasses medical charging and billing for a reasonable fee per month. The support available to the user is easy to reach and always competent. in addition the support people never make you feel as if you are incompetent. As with any program there is a learning curve, but this one is not too long. They also have videos to teach you the program.

I came from another program so it took me longer to learn it than it would have if it was my first program.

Great.

I would not be able to bill without Office Ally. It was the best decision I ever made signing up for it. I have really appreciated the help that is always available.

I can't think of any cons. Keep up the good work. I don't know what I would do without it.

Office Ally holds up to all the Big name software systems, and completely affordable. Support is always there to answer or help with any questions we have or solutions to what report I might be looking for. Set up and training is an ease

We have been a user since 2011 and love the fact that they seem to progress with new products and come up with new additions to the already great system. We are a specialty practice and found that all the other software systems were just way to expensive, so Office Ally was always our go to system.

We haven't experienced it much lately but from time to time the servers would go down so the doctors would be midway through their note and the system would go down. Waaaaay frustrating for the Providers

This software helps ensure my private practice stays afloat and it makes billing vey seamless and easy.

Easy to use, affordable and I love having the choice to work with the newer or older version of this software, which comes in handy for someone that experiences difficulty w/ transitions/change.

There is minimal room for improvement as everything about this software is awesome!

Overall this has been a good clearinghouse up until they began charging $35 a month for non par claims. I am a small billing service and may only submit 10-15 claims a month. Having to pay $70 a month for two very small practices has totally changed how I feel about the company. I also learned that they will be charging $10 a month for the submission of 1-10 paper claims per month. I submit two paper claims per month. I am now in the process of looking for another clearinghouse to meet my needs.

Ease of use. Supportive customer service. Very user friendly. Easy to navigate throughout the system.

Pricing. I am being charged $35 a month for one, yes one, Non Par claim. This is totally disappointing.