PairSoft Reviews

Overall we will continue using the product since there is no competitor on the market for digital filing integrated with Raiser's Edge. If there was, we certainly move our business elsewhere.

PairSoft provides us with useful software. We are able to digitally file our documents and have them linked to our Raiser's Edge database records for very convenient access. The Workflows are also a very good concept that could increase efficiency for whoever is filing the documents.

Poor communication with Customer Success Managers. Very unprofessional overseas customer support. They often demonstrate complete unfamiliarity with the software. We have been using this software for 10 years and its been this way since we started. Fingers crossed that it keeps working since there is really no support to speak of.

It is a very in-depth software that works very well when it is setup correctly. It occasionally has snafus, but these are rare and far between.

I love that PairSoft WorkPlace integrates with our financial software automatically, and we don't have to do anything.

The design and setup of the system is very complex. This makes it difficult to trouble-shoot occasionally, especially if it involves routing rules. As a result, it's also hard to train new administrators in relation to this.

Of all the vendors we work with, PairSoft has, by far, the best customer service experience. Customer service follow up on tickets is fantastic and the tech people we have worked with are polite, tenacious and dedicated to solving our problems.

PairSoft has been a pretty reliable product for us and easy and versatile to use. Their customer service is, by far, the best of all the vendors we work with.

Sometimes when reaching out for a problem, I would prefer to chat with someone for quick resolution rather than starting a ticket. Setting up team members can be tricky.

After numerous demos with Tammy B. and endless meetings with support it was determined they could not create a report for us that we needed to support a payments batch. It was disappointing.

Easy to use. Dependability is sometimes in question but for the most part it works..

Support stinks. My GP consultant opened up two tickets with support as we were trying to get PS to work with our SQL Server. Last ticket number was 114287. Support closed out ticket when the issue was not even solved. This has happened before when I was trying to get an issue resolved that came about when we switched to the cloud-based version. When support can't figure it out, they just close a ticket. Also, we spent many hours looking to implement workflow for AP in our company.

We have found the document storage to be very useful for our purposes. Batch workflows should be made much more intuitive and easier. User support has been inconsistent.

Most importantly to us is the linkage to Raiser's Edge. The accessibility and linking has improved over the 5 years I have been using it. Being able to store gift and constituent documentation on the Raiser's Edge record is very useful. I also like the capability to do queries and reports on our data storage.

The user support we have received has been very mixed and too often it has been with support people who are less than ideally trained in the product. This has caused some frustration. The user documentation and experience are not intuitive.