What is Phamily?
Transform your income sources by adopting a cutting-edge monthly Chronic Care Management (CCM) program, which Phamily makes easier to implement, increasing profitability by 5-10 times. Launched by The Centers for Medicare & Medicaid Services (CMS), the CCM initiative ensures regular monthly payments for the ongoing care you provide to patients beyond their standard visits. This program not only permits billing for routine tasks your staff undertakes, such as making phone calls, processing prescription refills, coordinating referrals, and managing lab work, but also promotes elevated care for patients with multiple chronic conditions. Providers can receive an additional reimbursement of $42-$139+ each month for each patient, depending on the complexity and time required. Despite the potential of Chronic Care Management to serve as an essential support framework, the absence of appropriate tools can hinder its effectiveness. A standard provider might enroll approximately 250 CCM patients, potentially earning over $125,000 in a year. However, many organizations often find themselves at a financial loss with their CCM initiatives due to cumbersome strategies that depend heavily on electronic health records, regular phone contact, and manual documentation. By optimizing these processes and adopting more efficient strategies, healthcare providers can realize the full benefits of CCM while improving their financial stability and patient care outcomes. Ultimately, embracing innovative solutions is key to thriving in today's healthcare landscape.
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Phamily Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Not Recommend to Practices > 1 Provider
Date: Dec 11 2022SummaryAs a soon to be ex-customer, I would caution practices considering Phamily as a CCM option. What we signed up for and promised, was definitely not delivered 9 months later. Not only did the finances result in a loss, the Phamily staff often devalued our goals of full compliance and high quality services. Both CCM and billing staff found software difficult to use and does not organize CCM tasks well. Their fees are based on enrollees not actual patients CCM was provided, unlike most other competitors in the market. Phamily staff was not supportive or able to train effectively and leadership did not care to provide solutions despite constant complaints. If we could do over, we would not have chosen Phamily for CCM as we lost valuable patients, revenue and time.
PositiveGreat and convincing salesperson and pitch. Willingness for salesman to come on-site during ramp up.
NegativeDifficult navigation.
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Lack disease specific care pathways.
Risky compliance.
Ineffective support and training.
Low quality interaction with patients.
High patient complaints & disenrollment rates.
Poor response from management. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great service for connecting with patients!
Date: Feb 01 2022SummaryGreat product, great service, great purpose!! I just wish there was an app available for tablets to make new enrollments a little easier, and avoid using paper contracts for PHI.
PositiveThe way that Phamily is able to organize, categorize, and filter patient lists makes it so easy to find who and what you're looking for at the end of the billing cycles.
Preplanned check-ins makes it easy to reach out routinely.
Easy to use and navigate!!NegativeI wish there was an app for tablets, making it easier to sign patients up in the office. I would be able to take the iPad into the exam room and have pt sign consent form right on the tablet!! I hope that option is coming soon!
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