Phonexia Speech Platform Integrations

For over half a century, SYSTRAN has established itself as a leader in the field of language translation products and services. Its solutions are compatible with a variety of platforms, including desktop computers, the Internet, and enterprise servers. By offering real-time language solutions, SYSTRAN enhances multilingual communication and boosts productivity for numerous organizations. With the capability to support communication in more than 130 languages, it has become the go-to choice for major global corporations such as Symantec, Cisco, and Airbus, in addition to serving Defense and Security entities like the US Intelligence Community and various Language Service Providers. Furthermore, SYSTRAN holds the distinction of being the official translation solution provider for the S-Translator app, which comes pre-installed on Samsung's Galaxy S and Note Series devices. Notably, SYSTRAN pioneered the market with its innovative hybrid machine translation engine, setting a benchmark in the translation industry. As technology continues to evolve, SYSTRAN remains committed to enhancing its offerings and expanding its reach across different sectors.

Our voice assistant functions continuously, ensuring that the limitations of operational hours, holidays, or employee health issues do not hinder your call center's performance. It promptly handles incoming calls and has the ability to engage in hundreds of conversations at once. Although its main purpose is to answer closed questions, it is also equipped to respond to a diverse range of open inquiries, all while following a personalized call script that meets your specific requirements. This assistant effectively manages routine calls, allowing your human operators to focus on more intricate matters. It skillfully extracts critical information during interactions, such as the type of request and relevant contract details. With no emotional fluctuations, this assistant maintains its professionalism regardless of whether it is managing one conversation or a thousand. It seamlessly connects with CRM systems and telephone networks, offering a fully automated solution for both incoming and outgoing interactions. Always ready to assist your customers, this voice assistant significantly reduces the strain on your call center and excels in comprehending spoken requests, demonstrating remarkable resilience under pressure. As a result, your operational efficiency will undoubtedly experience a substantial boost, paving the way for enhanced customer satisfaction and streamlined workflows.