What is Pike13?

Pike13 software is tailored for various enterprises, including fitness centers, gyms, swim schools, music academies, and educational organizations that operate on an appointment or class basis. This platform empowers business operators to effectively manage critical functions such as scheduling, client registrations, billing, payroll, and maintaining client records with ease.

Thanks to its intuitive and mobile-friendly design, Pike13 helps businesses reduce the time allocated to administrative duties, allowing greater focus on client interactions. The mobile applications further streamline the management of both schedules and clients, enhancing the check-in process. Additionally, the platform's automated and targeted reporting capabilities enable business owners to evaluate their operational performance and zero in on key metrics that shape their strategic choices.

Furthermore, Pike13 elevates customer service by providing each new client with a dedicated onboarding specialist, ensuring a seamless software implementation experience. The outstanding support from the Pike13 customer care team consistently surpasses expectations, as they promptly tackle any questions or challenges that customers may encounter. This dedication to exceptional service not only enriches the user experience but also builds strong, enduring relationships with clients, ultimately contributing to the overall success of the businesses they serve.

Pricing

Price Starts At:
$129.00/month
Price Overview:
$129/month Business plan $179/month Pro plan custom Enterprise pricing.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Pike13 provides an API
All Pike13 Integrations
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Screenshots and Video

Play Video Easy Scheduling Client Management Reliable Uptime Actionable Reporting Push Notifications Free Client App

Company Facts

Company Name:
Pike13
Date Founded:
2012
Company Location:
United States
Company Website:
www.pike13.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Startup
Supported Languages
English

Pike13 Categories and Features

Yoga Studio Software

Class Scheduling
Facility Scheduling
Inventory Management
Member Management
Online Payments
Staff Management

Swim School Software

Attendance Tracking
Class Scheduling
Event Management
Member Management
Online Payments
Online Registration
Parent Portal
Skills Tracking
Staff Management
Team Management

Swim Club Management Software

Pilates Studio Software

Attendance Tracking
Capacity Management
Class Scheduling
Marketing Management
Member Management
Online Payments
Point of Sale (POS)
Staff Management

Music School Software

Attendance Management
Class Management
Online Registration
Practice Log
Repertoire Management
Scheduling
Student Management

Fitness Software

Attendance Tracking
Billing & Invoicing
Check-In Manager
Class Management
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Membership Management
Point of Sale (POS)
Reservations Management

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Pike13 Customer Reviews

Write a Review
  • Reviewer Name: Harlan T.
    Position: President
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very pleased with Pike13!

    Date: Apr 28 2021
    Summary

    We are quite pleased with Pike 13, and the support we have received and continue to receive is outstanding.

    Positive

    The Pike13 system is a user friendly scheduling system that is relatively painless to install, easily syncs with an existing website, and is intuitive to use for clients and staff. The note system for both internal and external communications is excellent.

    Negative

    Some of the client management and billing is clunky.

    Read More...
  • Reviewer Name: James D.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for most gyms

    Date: Jan 20 2021
    Summary

    Works great for us, our staff finds it easy to use. Small gyms will find this to be a great option, especially if you work with adults. So glad it works with webhooks.

    Positive

    The user interface is much simpler than UI like mind-body. Pike has a wide range of features and ways to add services and if you encounter any gaps, you can likely create a custom solution with some clever thinking using the existing offerings. Customer support is REALLY good.

    Negative

    Not tailored to gyms that work with kids, so managing parent> child accounts sometimes runs into issues, especially in the branded pike13 client app.

    Read More...
  • Brittnee B.
    Owner     Date: Oct 05 2018
    Sales: They are definitely ready to take your credit card. They definitely want to rush you into on boarding so don’t take your time to get your items together. Once the sale has been finished they don’t care about the clients - like a car salesman! Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Overpromised and underdelivered. Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.
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