What is Punchh?

The landscape of marketing has experienced a remarkable evolution. Now, restaurants, convenience shops, and retail outlets have access to cutting-edge strategies aimed at boosting their same-store revenues. Modern consumers have high expectations for a personalized, seamless, and uniform experience during every engagement. As competition reaches unprecedented levels, it is crucial for companies to foster customer loyalty, rendering traditional marketing techniques ineffective. To stay ahead and relevant in this dynamic environment, brands need to swiftly embrace a modern, technology-driven approach. This transition not only meets the demands of today's consumers but also equips businesses for enduring success in a rapidly changing marketplace. Embracing innovation will be key to navigating the challenges that lie ahead.

Screenshots and Video

Punchh Screenshot 1

Company Facts

Company Name:
PAR Technology
Date Founded:
1968
Company Location:
United States
Company Website:
punchh.com

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Punchh Categories and Features

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Punchh Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Business Analyst
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Punchh - Review

    Date: Jun 08 2020
    Summary

    We have used the Punchh dashboard and omnichannel campaign setup as a part of a project from the client end for more than year now. The dashboard is very attractive and provides a lot of information about the statistics of the brand. Milestone tracking at user level is a cool feature but I don't understand how a client can consume the information.

    On an overall level, Punchh provides decent CRM services.

    Positive

    (+) Loyalty CRM system with reward tracking.
    (+) Automatic Dashboard with all relevant figures for tracking business.
    (+) User-level milestone tracking in the dashboard
    (+) Omnichannel integration.
    (+) UI and UX are very attractive.

    Negative

    (-) Customer support is not very reliable.
    (-) The dashboard gets stuck sometimes and takes time to get back to normal.
    (-) No alarm systems in case of any failures in the dashboard.

    Read More...
  • Previous
  • You're on page 1
  • Next