What is Qwaiting?

The Smart Queue Management System effectively minimizes customer wait times, boosts staff efficiency, and ensures a satisfying experience for patrons. Regardless of the business's scale, we offer a solution tailored to meet your needs. Qwaiting stands out as a sophisticated, cloud-based software for managing queues. Our systems are specifically designed to decrease waiting periods. However, Qwaiting encompasses much more than a mere queuing service; it aims to enhance operational efficiency, increase profitability, foster a safe atmosphere, and elevate the overall customer experience. When customers receive outstanding service, they are less likely to tolerate long waits. With Qwaiting, patrons can check in via their mobile devices and await their turn comfortably. Your team will access all pertinent information necessary to deliver exceptional service. Moreover, you will gain a comprehensive overview of operations in real-time, enabling informed decision-making. From tracking customer journeys to evaluating employee performance, we provide valuable data that supports your business in thriving. By implementing our solutions, your organization can adapt to evolving customer expectations and improve overall service delivery.

Pricing

Price Starts At:
$89 per month per location
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Qwaiting provides an API
All Qwaiting Integrations
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Screenshots and Video

Play Video Display signage Qr code queue Kiosk

Company Facts

Company Name:
Qwaiting
Date Founded:
2018
Company Location:
Singapore
Company Website:
qwaiting.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English

Qwaiting Categories and Features

Queue Management Software

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Qwaiting Customer Reviews

Write a Review
  • Reviewer Name: Lucas M.
    Position: Admin
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Superb Software for Reducing Waiting Time

    Date: Aug 04 2023
    Summary

    The overall experience with Qwaiting is the best. It is easy to use and understand, and customer support is available 24/7 for assistance. It benefits both the staff and the customers alike. Thank you for this wonderful software.

    Positive

    I like that customers can use a QR code at the entrance to join the virtual queue. They get an SMS to confirm their spot, and then they can wait in their car or outside. When it's their turn, they receive a notification/SMS to come inside and take their place.

    Negative

    Regarding any dislikes, I haven't encountered any issues with this software so far. From my perspective, it's a good one.

    Read More...
  • Reviewer Name: Reema G.
    Position: Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Queue Management Software

    Date: May 31 2023
    Summary

    Overall, I will say it’s one of the best software. Easy to use and understand. Supporting team is always available.

    Positive

    I am using this software and it's great software for managing the queues. It helps to reduce the waiting times, send the sms notification to their turn, and many more. I loved it.

    Negative

    As I am using this I didn't get any issue with this. So it’s highly recommended.

    Read More...
  • Reviewer Name: Tan C.
    Position: Technical
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing queue management software

    Date: Aug 28 2023
    Summary

    Loved having this amazing software in our lives. The team is always available to assist with any issues. Highly recommended!

    Positive

    I am using this software from last 6 months and i would like to say it makes my life easy because no more long queues. Great software with amazing features for staff and customers too.

    Negative

    According to me, it is the best one. There are no disadvantages.

    Read More...
  • Reviewer Name: Mateo S.
    Position: Technical
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple and Effective Qwaiting Software

    Date: Sep 11 2023
    Summary

    Qwaiting is a game-changer for businesses and organizations that rely on queue management. I highly recommend Qwaiting Software to anyone in need of an efficient and user-friendly queue management solution.

    Positive

    Qwaiting software is incredibly easy to understand and use. You don't need to be a tech expert to figure it out. This software is a pro at making queues work smoothly.

    Negative

    In my personal opinion, I found everything about it to be excellent, and I genuinely enjoyed using it.

    Read More...
  • Reviewer Name: Cathenna A.
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing ally for managing long queues

    Date: Aug 14 2023
    Summary

    An amazing software for everybody: Now, no one has to stand in long queues and waste their precious time waiting for their turn. Instead, they can utilize their waiting time effectively.

    Positive

    I like the most that there is no need to be physically present there. We can use this virtually, and when our turn comes, we receive the notification on our mobile phones.

    Negative

    If I am talking about not liking, then I can say that I haven't experienced any issues so far.

    Read More...
  • Reviewer Name: Alvis A.
    Position: Admin
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Efficient and Streamlined Queue Management Software

    Date: Jul 06 2023
    Summary

    Overall, Qwaiting is an outstanding software for managing queues that has brought a significant transformation to how we handle customer queues. With its wide range of features and easy-to-use interface, it has become a crucial tool for ensuring smooth and organized customer flow in our business.

    Positive

    I recently had the opportunity to use queue management software, and I must admit, it has greatly enhanced my ability to handle customer queues. This software has introduced a higher level of efficiency and organization to our everyday operations, making it a lot simpler to manage customer flow and deliver a smooth experience.

    Negative

    Well, I didn't receive any issues till now. Highly recommended.

    Read More...
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