What is Readymode?

Readymode, previously known as XenCALL, is a cloud-driven CRM and VoIP platform designed to enhance the efficiency of telemarketing and contact center operations, enabling them to execute campaigns, boost lead generation, and finalize more transactions. Notable functionalities include prioritizing agents and call lists, managing agent calendars, and facilitating blended inbound and outbound calling channels, along with features like conference calling and call recording capabilities. This browser-based solution is user-friendly and offers tailored training and support to its users. The platform's intuitive predictive dialer allows for the automation and streamlining of administrative duties, making it easier to focus on key performance metrics. Users can proactively analyze call center analytics reports to assess agent performance effectively. With the integrated CRM and compatibility with various third-party tools, all essential resources are at your fingertips. Additionally, you can create dynamic lists from your leads to allocate to your sales team efficiently. Readymode also supports direct server-to-server connections with TrustedTPV or VoiceLog Verification systems, simplifying the integration of third-party lead submissions. This comprehensive approach ensures that contact centers are well-equipped to maximize their operational potential and drive success.

Pricing

Price Starts At:
$150
Price Overview:
/license/month
includes all features, all-in-one platform

Screenshots and Video

Readymode Numbers

Readymode Numbers

Company Facts

Company Name:
Readymode (formerly Xencall)
Date Founded:
2014
Company Location:
Canada
Company Website:
readymode.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Readymode Categories and Features

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Inside Sales Software

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

More Readymode Categories

Readymode Customer Reviews

Write a Review
  • Reviewer Name: Michael D.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Rude cowardly staff who refuse you good customer service.

    Date: Feb 13 2022
    Summary

    Absolutely terrible. Never have I been so angry and felt so helpless i've had to find another provider all together cause they'd rather kick someone out than provide good customer service they should be ashamed of themselves and should be put out of business. Do not put your business in their hands they will fail you and rob you and charge you for scam likely numbers and not tell you how to fix it! Which results in bills 1-2 thousand USD higher than they're supposed to be if you're a scammer or piece of scum they're perfect for you! This is a dialer for the worst of the worst and is only for scammers!

    Positive

    Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude.

    Negative

    Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.

    Read More...
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