What is Scout?

Scout represents the cutting-edge in software designed for dog walking and pet sitting. Pet sitters and dog walkers globally appreciate our user-friendly and contemporary app interface. With Scout, you can provide the straightforward experience your clients desire while also accessing the powerful tools your team requires. Enjoy features such as recurring appointments, GPS tracking, automated invoicing, and the top-notch custom branding options in the pet care sector. Scout has become the go-to solution for pet sitters everywhere. Sign up now to take advantage of a complimentary trial—no credit card required. Experience the difference that Scout can make for your pet care business today!

Pricing

Price Starts At:
$25/Month
Price Overview:
$25/month for up to 1 user per month
$15/month for each additional active Staff user
Free Trial Offered?:
Yes

Integrations

No integrations listed.
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Screenshots and Video

Play Video Scout Screenshot 1 Scout Screenshot 2

Company Facts

Company Name:
PetMethod
Date Founded:
2015
Company Location:
United States
Company Website:
www.scoutforpets.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Scout Categories and Features

Pet Sitting Software

Billing & Invoicing
Client Management
Credit Card Processing
Customer Portal
GPS Check-in / Check-Out
Key Management
Recurring Appointments
Scheduling
Staff Management

Scout Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Limited, buggy and difficult owner/operator

    Updated: Sep 13 2021
    Summary

    The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

    Positive

    Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward.

    Negative

    Too many seemingly simple things to list:
    No On / off toggle to customize preferences.
    Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails).
    Don't even attempt to ask for phone support even in an emergency!!!!

    The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either.

    Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this.

    Read More...
    Official Scout Response
    Date: Oct 07 2021
    Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.
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