Social Intents
Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom.
Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary.
There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
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Sendbird
Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively.
Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.
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IBM watsonx Assistant
IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.
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Medical ChatBot
Interact with a generative AI tailored for medical inquiries that not only clarifies its answers but also provides appropriate citations, updates its medical information on a daily basis, and grants users the ability to customize and select different knowledge bases. This innovative AI is equipped with a robust pre-existing database and has been developed using over 2,300 comprehensive reference datasets curated by professionals in the healthcare sector, covering a diverse range of terminologies, medical research, clinical trials, patents, health insights, costs, and regulatory data. It meticulously indexes a multitude of medical research sources, ensuring users gain a thorough understanding of the information at hand. Designed to incorporate daily updates on the latest medical developments, clinical trial findings, and new terminologies, this system can efficiently handle extensive volumes of documents, potentially numbering in the millions or even billions. Additionally, scalability options allow the cluster to be tailored to meet specific user needs. Functioning as a conversational AI, this medical chatbot utilizes natural language processing (NLP) to engage with users, providing crucial medical insights, guidance, or support. These chatbots fulfill various roles, including answering general questions regarding illnesses, health issues, and treatment possibilities, thereby significantly enhancing the reach and accessibility of medical knowledge for users around the globe. In this way, the AI contributes to informed decision-making in healthcare, empowering individuals with the information they need to navigate their health journeys.
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