ServiceNav Integrations

GLPI is a robust service management tool that leverages open-source technology to facilitate effective IT change planning and management, streamline problem resolution, automate various business processes, and provide oversight of IT infrastructure. Among the notable features of GLPI are asset management with automated inventory tracking, data quality assurance through rationality checks, comprehensive administrative and financial asset handling, software inventory with license management, a repository of knowledge and frequently asked questions, detailed statistics and reporting capabilities, as well as the ability to inventory Android-based devices. This collection of functions enhances organizational efficiency and helps maintain a high standard of service delivery within IT departments.

Regardless of whether you're an infrastructure manager overseeing intricate systems, a service support leader dedicated to ensuring customer satisfaction, or a decision-maker concentrating on return on investment and regulatory compliance, iTop customizes itself to fit your workflows, making your responsibilities easier, optimizing operations, and elevating service standards. You can achieve a comprehensive, real-time overview of all your IT assets and incidents consolidated in one location, which minimizes downtime and boosts the effectiveness of your support staff. Additionally, it allows for seamless management of multi-client environments and fosters better collaboration among various departments. With iTop, you receive a scalable solution that grows alongside your organization, equipping you with the necessary tools to address your most urgent IT challenges while ensuring service continuity and enhancing overall team productivity. By integrating these features, iTop not only supports immediate needs but also positions your team for long-term success in a dynamic technological landscape.

Consistently managing security across diverse organizations, whether large distributed enterprises with numerous branch locations or small to midsize businesses (SMBs) employing remote workers, presents significant challenges. It is crucial for both SMBs and larger enterprises to have clear visibility into network and endpoint event data while also leveraging actionable insights to effectively counteract threats. The integration of ThreatSync, an essential component of Threat Detection and Response (TDR), is instrumental as it aggregates event data from the WatchGuard Firebox, Host Sensor, and advanced threat intelligence resources. This information undergoes analysis through a proprietary algorithm that assigns a detailed threat score and rank, enabling organizations to effectively prioritize their responses to potential threats. Additionally, ThreatSync's powerful correlation engine supports cloud-based threat prioritization, empowering IT teams to tackle threats quickly and decisively. By gathering and correlating threat event data from both the Firebox and Host Sensor, this system significantly strengthens the organization’s overall security posture. In doing so, it helps organizations remain one step ahead of emerging threats and fosters a proactive security culture.

Ekara stands out as a comprehensive application monitoring solution that caters to a diverse range of platforms. This fully hybrid tool is designed to oversee all types of applications, including web, mobile, business, thick clients, and Citrix voice, enhancing their performance and availability in both intranet and internet settings. With its integrated interface and broad compatibility across various technologies, Ekara proves to be an essential asset for businesses and digital teams alike. As a disruptive technology, it uniquely merges the capabilities of real-user monitoring with synthetic monitoring into a single product. Its versatility ensures that it can effectively monitor all environments, whether intranet or internet. Moreover, Ekara's powerful features allow for monitoring from both desktops and laptops, as well as from actual smartphones running on Android or iOS. This means that all existing applications, including business apps and Citrix, can be monitored seamlessly, making Ekara a crucial tool for maintaining optimal application performance.

WatchGuard DNSWatch is a cloud-based security solution that provides enhanced protection through DNS-level filtering, effectively identifying and blocking potentially harmful connections to shield both networks and employees from damaging attacks. Experts at WatchGuard analyze critical alerts and provide concise summaries that detail potential threats with thorough insights. In cases where phishing is a concern, if an employee accidentally clicks on a malicious link, DNSWatch promptly redirects them away from the dangerous site and offers educational materials to improve their awareness of phishing threats. As hackers frequently leverage DNS to target unsuspecting individuals, monitoring DNS requests is a viable strategy for detecting and preventing such attacks. By integrating DNS-level filtering into the Total Security Suite, DNSWatch introduces a vital layer of defense against malware infections. Moreover, any attempts by users to access known malicious DNS addresses are automatically blocked, ensuring a seamless user experience as they are redirected to a secure landing page. This proactive measure not only mitigates immediate threats but also promotes user education, fostering a more security-aware environment within the workplace. Ultimately, the combination of these features helps organizations maintain a robust defense against evolving cyber threats.

Managing supplier relationships, especially in terms of risks linked to cyber threats, sustainability, compliance, and business continuity, is becoming increasingly essential. With the frequency of incidents related to third parties and their compliance obligations on the rise, our platform provides a solution by serving as a secure and all-inclusive hub that encourages collaboration across various internal risk sectors, business divisions, and external partners. It enables the safe and efficient exchange of documents and questionnaires, while also providing a collaborative workspace for those involved in joint projects. Users within this integrated platform have the autonomy to choose what information they wish to disclose to other departments and outside organizations. Moreover, our third-party catalog seamlessly integrates with your internal procurement systems and external data sources, offering a comprehensive overview of your entire third-party landscape. This holistic view includes crucial information about contracts and specific characteristics, ensuring you have all the essential data readily available. By improving communication and increasing visibility, we empower organizations to effectively manage risks, thereby enhancing their relationships with suppliers. Ultimately, this approach not only bolsters compliance but also fosters a more resilient partnership with third parties.

Aurascape is an innovative security platform designed specifically for the AI-driven landscape, enabling businesses to pursue innovation with confidence while navigating the rapid evolution of artificial intelligence. It provides a comprehensive overview of interactions among AI applications, effectively shielding against risks like data breaches and threats posed by AI advancements. Its notable features include overseeing AI activities across various applications, protecting sensitive data to comply with regulatory standards, defending against zero-day vulnerabilities, facilitating the secure deployment of AI copilots, creating boundaries for coding assistants, and optimizing AI security processes through automation. Aurascape's primary goal is to encourage the safe integration of AI tools within organizations, all while maintaining robust security measures. As AI applications continue to advance, their interactions are becoming more dynamic, real-time, and autonomous, highlighting the need for strong protective strategies. In addition to preempting new threats and securing data with high precision, Aurascape enhances team productivity, monitors unauthorized application usage, detects unsafe authentication practices, and minimizes risky data sharing. This holistic security strategy not only reduces potential risks but also empowers organizations to harness the full capabilities of AI technologies, fostering a secure environment for innovation. Ultimately, Aurascape positions itself as an essential partner for businesses aiming to thrive in an AI-centric future.