What is ServiceNow IT Service Management?

Ensure the delivery of reliable IT services while boosting team productivity through optimized experiences. Speed up the resolution of issues and encourage innovation by harnessing the capabilities of AI and machine learning, all conveniently available through a unified cloud platform designed for user-friendliness.

Streamline your IT environment by consolidating services and tools, bringing together the essential applications needed for advanced IT experiences. Take advantage of automation to oversee vital processes via the Now Platform, which acts as a centralized hub for all organizational activities.

Free your IT personnel from monotonous tasks and enhance overall efficiency. Tap into AI-driven analytics to quickly pinpoint, track, and resolve incidents, while virtual agents using natural language provide instant solutions for repetitive service requests.

The IT Service Management (ITSM) framework is equipped with powerful features to optimize processes, improve user satisfaction, and create new value through innovative approaches. By embracing this cohesive platform, organizations can not only achieve higher efficiency but also gain a strategic edge in a fast-changing digital environment. This transformative process ultimately empowers businesses to stay ahead of the competition while adapting to new technological advancements seamlessly.

Screenshots and Video

ServiceNow IT Service Management Screenshot 1

Company Facts

Company Name:
ServiceNow
Date Founded:
2004
Company Location:
United States
Company Website:
www.servicenow.com/products/itsm.html

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

ServiceNow IT Service Management Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Configuration Management Software

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management