What is Simphony POS?

Oracle's Simphony POS system offers a comprehensive solution for managing a variety of food and beverage establishments, ranging from local coffee shops to prestigious fine dining restaurants and large quick-service chains located in stadiums and amusement parks globally. This dynamic, all-in-one cloud-based POS platform enables restaurateurs to effortlessly optimize both online and in-person operations from any device, processing billions of transactions each year to guarantee outstanding service. With its adaptable cloud features, extensive integration capabilities, and affordable monthly subscription options, Simphony effectively meets the diverse needs of both small, single-location eateries and expansive enterprises operating in 180 countries. The system equips staff and patrons with real-time information, simplifying the ordering process and ensuring immediate communication between the kitchen and front-of-house staff. Additionally, it automates the delivery of updates concerning daily specials, menu alterations, and customized promotions to all relevant channels, fostering a unified dining experience. This functionality not only boosts operational efficiency but also significantly elevates customer satisfaction, establishing it as an essential resource for contemporary restaurants. As the industry evolves, the importance of such innovative technology will only grow, solidifying Simphony's role in shaping the future of dining.

Screenshots and Video

Company Facts

Company Name:
Oracle
Date Founded:
1977
Company Location:
United States
Company Website:
www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Simphony POS Categories and Features

Restaurant POS Software

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Restaurant Management Software

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Recipe Costing Software

Analytics/Reporting
Demand Planning
Inventory Management
Menu Management
Nutrition/Allergen Management
Online Ordering
Point of Sale
Recipe Management

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Food Service Management Software

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Cloud Kitchen Management Software

Branded Mobile App
Branded Website
CRM
Call Center Panel
Feedback Management
Inventory Management
Kitchen Display System
Loyalty Management
Menu Integration
Multi-Brand
Online Ordering
Order Management / Tracking
Point-of-Sale (POS)
Reporting / Analytics
Time Tracking

Bar POS Software

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Simphony POS Customer Reviews

Write a Review
  • Reviewer Name: Patrick F.
    Position: General Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Worst POS experience in my tenured career

    Date: Apr 18 2023
    Summary

    If I could give zero stars, I would. There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

    Positive

    There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product.

    Negative

    The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.

    Read More...
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