What is Spectrum TeleTrack?

Spectrum TeleTrack offers a robust cloud-based platform tailored for home care, streamlining scheduling, tracking, billing, and overall management, allowing you to focus on growing your business. Our customer support is exceptional, backed by a team that combines practical experience with technical know-how. No other home care software achieves a higher customer satisfaction rate than ours. For over twenty years, TeleTrack users have enjoyed the ability to digitize their agency’s operations. With intuitive administrative interfaces, caregiver and family portals, mobile applications, and built-in messaging, your team can manage the business effectively from virtually any location. The intuitive design of Spectrum TeleTrack, paired with our experienced professionals, will lead to immediate improvements in your operational processes. We are committed to enhancing your business performance, which will result in increased revenues, lower overhead costs, and greater profitability for your agency. By selecting Spectrum TeleTrack, you are not only choosing a software solution but also making a strategic investment in the future of your home care services. This choice is pivotal for anyone looking to elevate their standards in home care delivery.

Integrations

No integrations listed.
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Screenshots and Video

Spectrum TeleTrack Screenshot 1
Spectrum TeleTrack Screenshot 1 Spectrum TeleTrack Screenshot 2

Company Facts

Company Name:
Spectrum Voice Technologies
Date Founded:
1986
Company Location:
United States
Company Website:
www.spectrumvoice.com

Product Details

Deployment
SaaS
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Spectrum TeleTrack Categories and Features

Home Health Care Software

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Home Care Software

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Spectrum TeleTrack Customer Reviews

Write a Review
  • Reviewer Name: Teara M.
    Position: Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Poor customer service

    Date: Oct 17 2022
    Summary

    By far the worst, I would not recommend the service, please look and interview plenty of companies before you decide to go with a provider.

    Positive

    Nothing, I don't have anything to say good about this product nor company, I would not recommend the service at all.

    Negative

    Poor very poor, by far the worse company to work with, I would not recommend this company unless you like Walmart and McDonald customer service.

    The owner of the company Fred shows very poor leadership skills and customer services, my company was billed incorrectly several times when I called to question the matter, I was told that no errors were found and after review they found errors where I was over billed. I called in regarding the billing matters several times. Another rep was equally as rude and unprofessional as Fred. Both had to call me back after review of my billing and tell me they were incorrect, and they indeed did find an issue. While discussing my issue both parties cut me off did not listen and continued to talk over me. Fred the owner even told me he was no longer going to allow me to have service and hung up on me. After researching the issue he called back and said he wanted to earn my service back and apology for the way the way he was on the phone with me, I listened to him and began to discuss my issue again and he then cut me off again and told me he wishes me the best of luck you can't make everyone happy has if me being displeased wasn't due to the disrespect, and rudeness along with several billing errors that was found. He told me how much of a credit I would be getting back and that he did also see where I called in. Fred told me that I emailed the company to stop a particular feature and I've never emailed the company, he kept telling me I did.

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