What is Splashtop SOS?

Splashtop SOS simplifies the process of providing remote assistance, eliminating the need for physical travel to the user’s location and saving valuable time. With just a few steps, you can remotely access the device and take control immediately, allowing for swift diagnosis and resolution of issues that will satisfy your customers.

Key Features and Advantages

* Streamlined process - Users can easily open the SOS application on their device, which can be customized with your branding, and once they provide the session code, you can initiate the support session seamlessly.
* Essential tools and functionalities - Equipped with everything necessary for efficient problem-solving, you can collaborate through screen sharing, swiftly transfer files, and communicate with other users during the session.
* Comprehensive device support - Every package offers unlimited device support, with the only cost being the number of concurrent technicians each year, and importantly, there are no annual price increases, setting it apart from other remote support solutions.
* By using Splashtop SOS, support becomes not just easier but also more cost-effective, ensuring both efficiency and customer satisfaction.

Pricing

Price Starts At:
$199.00/year/user
Price Overview:
SOS: $199 per year per technician
SOS+10: $219 per year per technician (adds unattended access to 10 managed computers)
SOS Unlimited: $399 per year per technician (adds unlimited unattended computer access)
Prices in USD. Separate Euro prices in EU.
Free Trial Offered?:
Yes

Integrations

All Splashtop SOS Integrations
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Screenshots and Video

Play Video Splashtop SOS Quick Support for Mobile Devices Spashtop SOS On-Demand Support tool

Company Facts

Company Name:
Splashtop
Date Founded:
2006
Company Location:
United States
Company Website:
www.splashtop.com/sos
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Startup
Supported Languages
English
French
German
Italian
Japanese
Portuguese
Spanish

Splashtop SOS Categories and Features

Remote Desktop Software

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Splashtop SOS Customer Reviews

Write a Review
  • Reviewer Name: Aaron H.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Could be easier to set up, but is fantastic otherwise

    Date: Nov 08 2022
    Summary

    I like what the product does, and once you get it set up on the client's device it's all smooth sailing.

    Positive

    I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.

    Negative

    I had difficulty getting installed on my devices.

    Read More...
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