What is Steam-connect?

Steam-connect is an all-encompassing software platform designed to streamline the management of customer interactions. By bringing together all communication channels into one unified interface, your team can focus solely on their primary strengths: connecting with customers! If you're curious about how we implement our system, we would be happy to provide more information. With Steam-connect, you can effortlessly manage both incoming and outgoing customer communications in a fully integrated manner, ensuring a smooth experience for both your team and your clients. The platform is highly customizable, allowing you to tailor it to your specific requirements without needing specialized technical expertise, as our dedicated support team is always on hand to help. Furthermore, Steam-connect provides essential insights into your customer service department’s workload, tracking employee performance and evaluating the success of various campaigns, which aids in refining your strategies effectively. In addition to these benefits, Steam-connect fosters a culture of continuous improvement, enabling businesses to refine their customer engagement practices and boost operational efficiency consistently. Ultimately, Steam-connect is a powerful tool that empowers organizations to elevate their interactions with customers while optimizing their overall performance.

Pricing

Price Starts At:
$5 per user per month

Screenshots and Video

Steam-connect Screenshot 1

Company Facts

Company Name:
Codelogic
Date Founded:
2007
Company Location:
Netherlands
Company Website:
www.callcenter-software.com/en/

Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Steam-connect Categories and Features

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics