SMS Storetraffic Reviews

I would definitely recommend SMS Storetraffic to other businesses. It's platform and portal is easy to use and provides all required reporting and more.

Amazing customer service and training. SMS allows us to efficiently track and manage our traffic and staffing.

I really do not have any cons that I have encountered.

Overall the system works great for us. We can easily report to leadership monthly and pull counts for holiday weekends or events.

SMS door counters make our monthly reporting process so much easier. One of our metrics is the amount of walk-ins to our visitor center and this software help this process to be easier.

System has gone offline and we didn't realize so lost data on those dates. We have improved our internet so hoping this will no longer be an issue.

Amazing person and very knowledgeable of his skillset.
One of the best support team members we have work with in a very long time. I look forward to working with him again.

Working with Michel was a great experience, very friendly, detailed, patients and very supportive.
Amazing personality and team work.
he is defiantly is an asset to SMS and provided an exceptional service to us and a contractor. My team was very honor to work with Michel. Looking forward all future opportunity working with him again.

No Cons here. Michel is a very great person to work with. He make the challenge and installation very simple

Our experience has been a 15/10.

Mike is incredibly efficient and very knowledgeable and patient.

This product is super easy to use. It is really intuitive, and it is reliable and accurate.
The customer service is also quick and excellent.

The only con that I would have is that it cannot integrate to the main page of Heartland, but that is on Heartland, not SMS.

The hardware, web interface and customer support have all been exceptional. The onboarding sessions with Sayantani have been invaluable in getting efficient use of the traffic data.

The Pearl deploys easily, installs easily and offers valuable insights to foot traffic trends. The API also means we can easily integrate the data to our internal reporting platforms.

Reliance on app for initial setup. Otherwise, no complaints.

We ordered this device for our retail store and it works great. Not only was it easy to set up, but we were contacted by a customer success representative who gave a tutorial on the website and all of the reporting that’s available. Then they followed up for a second call to make sure everything was working, to see if we had questions, and to show us more in-depth reports. The counter does more that we had anticipated and will be a great tool for schedule shifts and break times. Don’t skip the tutorials or you will miss out on all the potential this has. Thank you, Sayantani, for being such a great resource, your service was excellent!

The device was easy to set up, it comes with very clear directions, and the customer service for onboarding was exceptional. We worked with Sayantani and she was very helpful with showing us how to set up reports. With the reporting not only do we have a daily count, but we see averages by the day and even by the hour which is helpful for scheduling shifts and break times.

The device does everything we needed and more with all the reporting, We really don't have a con.

A slow start but now realizing huge benefits! It took getting through the first orientation session to realize the true power of this product, but now we are seeing a lot of potential.

Easy Installation, phone app and web admin, wide range of customizable reports, great training, quality build

Would love to see more details about the capabilities on the website prior to purchase.

Overall the traffic counter has provided real time insight into my business traffic that has helped me make more informed decisions.

The physical installation was very simple and the WiFi connection was an easy setup as well. My router is far away from the front door so had some connectivity issues initially but the SMS customer service team was responsive in solving the issue by recommending a WiFi extender which solved the problem. I have had the traffic counter in place at my laundromat for almost a year and it's worked flawlessly. I am able to see update traffic counts every 15 min into the store. This data has helped me know which days to be open longer to better serve customers.

I pay for the online subscription to have access to more than 4 weeks of historical data. The online reporting tools aren't as user friendly as I would like but nothing that an export to Excel can't fix.

Everything has been great thus far. We've been up and running at our location for 6+ months with no interruption to services with the device. Once you're online and running you are good to go!

Very easy to setup and get online. Great people and support to work with. We worked with the sales and support team so they could better understand our business need. From there, they recommended The 3D SCOPE II LC AI-Powered People Counter and it fit perfectly with what we were trying to do. We quickly received the product and their onboarding team helped us set up the device quickly to begin monitoring our traffic flows.

Right now I don't have much to complain about it. This device has been meeting our business needs.

I really like this product and the customer support that SMS Storetraffic gives to us. They devices are simple, and the reports are super.

I like the software automatically sending me reports on the counts as well as telling me when there's an outage of some kind. The reports are gold.

It take a bit of muscle to get the individual units out and back in their holders when changing batteries. It's difficult, but the trade off is they're secure.

Overall, I'm very satisfied with SMS Storetraffic. It's been a reliable and insightful tool for monitoring store traffic, and it's helped us optimize our operations significantly.

Easy to use, clear data visualization, accurate people counting, good customer support, good integration with our other systems.

Lacks a remote device management feature, but otherwise no cons.

It’s always a pleasure working with Sayantani Sen! Her attention to detail, excellent training skills, and dedication to going above and beyond for customers are truly commendable. The solution is also a great value for the price. The exceptional customer service team has been instrumental in making even the more challenging aspects of the setup process smooth and manageable. Highly recommended!

The device was incredibly easy to set up, with straightforward instructions and top-notch customer support throughout the onboarding process. We worked closely with Sayantani, who guided us through setting up detailed reports, giving us valuable insights into daily and hourly traffic averages. This has been instrumental in streamlining our shift scheduling and break planning. Additionally, the sales and support team took the time to understand our specific business needs, recommending the 3D SCOPE II LC AI-Powered People Counter, which turned out to be an ideal fit. The product arrived promptly, and with the help of the onboarding team, we were quickly able to get it online and start tracking our traffic patterns effectively.

The device does everything we needed. We are really happy with solution giving the specifics of our peculiar space

It is always a pleasure to work with Sayantani Sen! She is very detailed oriented, an excellent trainer and always goes above and beyond for the customer!

SMS Storetraffic has excellent product support! It is great to be able to schedule a meeting to discuss the product in more detail.

Due to the location of our Pearl sensor, we were experiencing damage to the device by visitors.

Will be an integral part of our strategy to grow our business. Having these metrics to refer back will be incredibly valuable and I love having so much data, down to the weather each day to help make staffing decisions and guide my coaching to my retail team.

- Having an initial training and then a follow up a month or so later was really helpful because I could make a list of questions that came up as I was utilizing the TMAS software
- The "?" on each report leading to a help section article on that report was really helpful as I was learning, as well as having a chat available for anything I was unable to locate in the help section
-Being able to schedule reports to send automatically is really nice and saves time weekly
- Utilizing these reports has been extremely helpful to identify training opportunities within our staff and make staffing decisions based on traffic trends
-As a smaller business that doesn't need to utilize all the reports being able to hide unnecessary ones makes it much easier to navigate to the most used reports

- As a small business with only 4 locations, I'd love a more streamlined report that graphs all four stores performances together on a bar graph or pie graph (depending on the metric) to give an "at a glance" view of month end or quarter end performance of stores compared to each other. So it could be similar to the four graphs report but shows all four stores sales in one pie graph showing which has the highest percentage, show each store's % sold in another, etc. So its a quick easy to navigate over view, easier to picture than a list of numbers in a table at month end to try and compare.

- More integration with scheduling software. I manually enter staffing daily so being able to have that auto populate based on our timesheets would be great and save me some time. Having the sales per staff hour and other metrics related to staffing is really awesome but it would be great to have it automatic (we use WhenIWork for scheduling and time sheets)

The system is user friendly, and you can easily setup any report you would like to see on the information provided. It's a great door counter system!

First, the customer service is very supportive. Anytime I have a question, they are quick to respond and help. They are proactive and setup training sessions with me to help me learn and navigate the system better.

I do not have any cons to list for this door counter system.

What was most helpful to me was the onboarding training provided with the tool. The training was geared to our application and saved us countless hours in getting up to speed using the tool.

I have found SMS Store traffic to be a game changer in the information it can provide to help make critical business decisions such as proper store staffing, how weather impacts store traffic, and the impact of marketing campaigns on store traffic.

Lost of data and it will take time understand all of it but we are starting with a few measurements and will build upon it as we understand more about this tool.

Overall, I am very happy with this product and would highly recommend this to anyone. This is something that is necessary in today's world.

It keeps great statistics to use for analytics and knowing how many people are in your store and how you can plan for staffing.

We have had some issues with connectivity but it finally got resolved. sometimes loses count but does get resolved fairly easy.

SMS Store Traffic made me feel like more than just a customer. Their customer success team made sure that I fully understood the system, and they also asked for details about my business so that I could use our laser counter & the reporting to its fullest.

Easy installation. Fantastic reporting! Customer success was stupendous!!! All my questions were answered immediately. The cost of the Pearl Counter was very affordable for what it provides, and the TMAS software was extremely affordable too.

The software has a slight learning curve, but their customer success team really went above and beyond during the 2 onboarding training sessions to help me understand the system.

Our overall experience has been excellent. SMS is diligent and efficient in customer service and support and I would recommend them as a traffic counting solution to any business looking to accurately track entries and exits.

- Two different traffic counter solutions depending on the need at the location you need to install it in, camera based and light beam. This allows great flexibility and scalability of the platform as a solution.
- More importantly, the support in initial setup of the hardware is great.
Hardware setup instructions are well documented and easily searchable on the SMS support site. If you do have issues, their support team is knowledgeable and incredibly responsive in the online chat on their support site. Even before we purchased the platform, their technical support team patiently answered my questions regarding the setup and implementation needs so I could understand the platform better before committing to buy. After purchase I have experienced the same level of support. The hardware ordered from their site ships in a timely manner, often the same day it's ordered. As we have added devices in our environment, SMS has helped with initial setup and calibration as well as monitoring for anomalies after install. Any time I have had a question it has been answered quickly and professionally. The partnership we have seen from them is among the best we have experienced in a third party provider. The reporting platform is robust and their API makes it easy to integrate into your BI tool of choice.

I have found very few cons when working with the team at SMS. The TMAS platform while robust is not the most intuitive, however, the onboarding training and ongoing readily available support offsets any challenges for us.

Excellent product, easy to install, Fast shipping, excellent customer service. The TMAS is easy to use also.

Good quality, excellent customer service, the shipping method is very fast, really satisfied with the product.

For now I don't have cons. I have been using the product for three months now and I don't have a complaint.