Supportbench Reviews

Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.

Supportbench is distinctive in the way it does things, and in my opinion far superior in regards to fixing give up person issues. Their fitness scores give us a complete picture.

Recently, I discovered a worm inside the gadget, but I sent it to them, and it become constant the next day.

Our Team is now has the full access to comprehensive customer management system and special thanks to Supportbench whole team. End User can manage all the tickets, communications in one dashboard and in one single locations and have complete oversight over both end because of every thing is on a single screen.

Supportbench is very easy and different from other software because of case management solutions I have used and in my opinion much better at solving problems for the end users. The health scoring provides end user with complete insight into the well being to all end users.

Recently I have faced many issues regarding my system the support bench was installed but was not installed due to all other files which was corrupted but the issue was reported to support bench customer support and the following day the issue was fixed.

Due to Supportbench's central place for managing all communication, we can keep our team and customers informed and have complete visibility into each other.

Compared to the other success and case management solutions I've used, support bench is unique in how it works, and my opinion far superior in solving end user issues. We can now analyze each customer's health and provide individualized solutions.

In the recent past, I have found the bug in my whole system, but the bug was solved quickly fixed by them in few hours.

Working in customer support is challenging at the best of times and Supportbench has become my favorite software. It helps me organize my work, notifies me of things I need to get done, and makes my life a lot easier. I also have to give a shout out to their support team, I read reviews before I started my trial that said they were great, and they really are and make you feel like they are a part of your team.

From the initial trial to the onboarding, it’s been surprisingly friendly and easy to walk through. You don’t have to be an IT expert to know how to use it or add integrations, you just need to know what you want, which can be challenging. For things that I haven’t been able to answer, I’ve been able to find videos that are easy to follow and if I can find one, their support team made videos for our team to watch and follow. One of my favorite parts is that we can brand it with our company logo and colors, it makes it feel like software built just for us 😊

The user interface takes a bit of getting used to as they so things pretty different from any other ticketing systems I’ve used in the past. Could use some tweaking here and there.

Supportbench has provided to our group with a whole patron control system, because the whole thing is in single platform and we are capable of control all conversation in a single area feature complete over sight into each our clients and groups.

From the Supportbench the achievement and case control answers I have used support bench is specific in the way it does things, and IMO a long way advanced with Admire to fix and give up person troubles.

I have determined a worm or virus in the gadget with all my instances recently however I dispatched the problem to them and it turned into constant the same day.

This is a very solid and flexible option to set up a contact center operation. I have been user on other organizations, and it is indeed a helpful resource to empower agents to deliver a great customer service.

I like that I was able to chat with a knowledgeable representative and not have to call in and be stuck on the phone to solve my issues. It was also very nice for him to be able to link a lot of help articles so I could forward that info. to the person who could assist me on our side (web developer, eCommerce, etc.). My agent in particular was very sweet and patient and continued to check to make sure all issues were covered and fixed even when we thought it was solved he double-checked and found another error which was awesome to be able to fix right then and there and not have to come back at a later date and complain that it wasn't fixed in the first place.

I do feel like there were often long breaks in between but it wasn't that inconvenient and there was long breaks on my side as well. Would've been nice to have an explanation in less technical terms for someone like myself who does understand some of the big technical explanations that the articles give.

We all are able to manage all communications on one platform and have full visibility into every client and team member thanks to Supportbench, Which allows every things to be managed from the same place or dashboard.

My experience with Supportbench is that they all do things differently than other case management solutions and are much more effective at helping user to solve problems. Their Health scoring gives all a complete view of our customers well-being.

During one of my cases, I discovered a malicious programs on the computer, But I sent them a message about the problem the next day, and the issue was solved.