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What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

Pricing

Price Starts At:
$25 per user per month

Screenshots and Video

Company Facts

Company Name:
SurveyMonkey
Date Founded:
1999
Company Location:
United States
Company Website:
www.surveymonkey.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

SurveyMonkey Categories and Features

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Polling Software

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Market Research Software

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Forms Automation Software

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

More SurveyMonkey Categories

SurveyMonkey Customer Reviews

Write a Review
  • Reviewer Name: Mathew W.
    Position: IT Support
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Solid survey software, but not worth the price.

    Date: Sep 16 2021
    Summary

    The software was good, but purposely locking people out in order to try and drive people into the paid version is an unacceptable practice. You can use Google Forms and get the same data and do analysis yourself in other software.

    Positive

    Building out surveys is quite easy and the analysis for results can pull very interesting data analysis. The back end is quite robust.

    Negative

    They've done all they can to gimp the free version, including locking out results that were previously viewable.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Technical Support
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple Survey Builder

    Date: Aug 24 2020
    Summary

    SurveyMonkey is a great survey builder platform. It allows us to customize and build intuitive surveys to gather customers' feedback. It's a very new way for us to interact and learn user needs.

    Positive

    (+) Very simple to build surveys.
    (+) Graphical insights about user interest and times taken to fill.
    (+) Unique and attractive survey templates.
    (+) Custom and easy to share survey links.

    Negative

    (-) No cons, we had an overall positive experience with it.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Software Engineer Director
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Builds my surveys as expected

    Date: Aug 31 2020
    Summary

    I'm very much impressed with SurveyMonkey's usability. The survey form creation is pretty straightforward. It delivers many integrations to obtain survey as expected. The survey link is easy to share and customize it into a brand name.

    Positive

    With SurveyMonkey, you can create surveys with no effort.
    It provides every functionality to obtain surveys as expectations.
    Custom branding can easily get inserted.
    Surveys are optimized for cross platforms.

    Negative

    No cons, I will update if I face any cons in the future.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for surveys

    Date: May 09 2020
    Summary

    Overall it's a great program and it's super easy to use. Very happy with it overall and would use it anytime.

    Positive

    I like how you can set it up to collect information from surveys and email them and create contests too.

    Negative

    They don't offer a way to remove branding from it.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Consultant
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Flexible survey builder

    Updated: Nov 22 2020
    Summary

    My overall experience has been great with the SurveyMonkey platform. It was a seamless experience with this tool. I highly recommend this tool.

    Positive

    On a broader scale, it's the most flexible and advanced contact form and survey building software. It's very easy to use, new users can easily start using this platform in a short time. Loved the fact that, we can build surveys without code.

    Negative

    The themes and temples needs to be more appealing.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director of Program Management
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Most advanced Survey Builder

    Updated: Oct 24 2020
    Summary

    SurveyMonkey is the most advanced survey builder tool. We are using this for market research.
    With Survey Monkey you can robust surveys with its pre-built templates. It helps to gather user thoughts and feedbacks.

    Positive

    Survey Monkey is a highly customizable platform for building powerful surveys.
    Prebuilt templates are attractive.
    Centralizes and easy to migrate data.
    No HTML code required to build surveys.

    Negative

    No dislike does its survey building job very well.

    Read More...
  • Reviewer Name: Myles W.
    Position: President
    Has used product for: 1-2 Years
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Quick and simple way to start a survey

    Date: Oct 20 2020
    Summary

    Very good. Clients trust survey monkey so this is a no-brainer. If you need a quick survey up on the Internet, this is the best choice.

    Positive

    This is so much easier than the alternatives. We tried to write our own survey software and it is a nightmare. Plus hosting, etc. can be a pain. So just use Survey Monkey and you can have your survey up in no time.

    Negative

    I'd like to have it integrate with our database applications, but I can live with it being entirely self contained.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Software Developer
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy Survey tool

    Date: Jun 22 2020
    Summary

    SurveyMonkey is a great survey tool and is a great when you want to get opinions from a large group of people. Its simplicity makes it fun to use even when handling a larger audience and works great for most scenarios although it misses out on some advanced features.

    Positive

    Simple to use
    Anonymous usage
    Highly customizable
    Basic free plan with multiple premium options
    Helpful AI - suggestions & optimizations for questions
    Survey quality feedback

    Negative

    Support can be improved
    Needs more advanced features like in-depth analytics

    Read More...
  • Reviewer Name: Kunal R.
    Position: Manager
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Leading Survey tool

    Date: Jul 15 2020
    Summary

    SurveyMonkey is a very handy tool to understand clients' voices using a survey. It offers a great survey to design using templates to target audiences and get user insights in return.

    Positive

    It offers many templates to design as per your criteria. It also gives you to perform marketing research for your business. The survey answer is stored in a secure and protected database.

    Negative

    It worked great for me. Nothing to share about the con.

    Read More...
  • Reviewer Name: A A.
    Position: Operations Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use Feedback/Survey tool

    Date: Jul 29 2020
    Summary

    SurveyMonkey enables the feedback loop from our returning customers to offer the best service as per their expectations. It is very effective and works smoothly without glitches. It has in-built analytics, to analyse the responses and helps a lot to get an overview of the mass sentiment and expectations. SurveyMonkey is standalone complete software package for survey and feedback campaign.

    Positive

    SurveyMonkey is a Survey and Feedback collection tool. We use it extensively to collect feedback from our returning customers to enhance the product and user experiences. It is easy to setup with its pre built templates and drag-drop editor.

    Negative

    It helped us a lot to collect the feedback from our customers at their disposal. Earlier, we tried collecting feedback on call, but that didn't converted to convince.

    Read More...