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What is Syncro?

Syncro serves as a comprehensive business platform designed specifically for managing a successful managed service provider (MSP). Experience the convenience of PSA, RMM, and remote access all bundled into one cost-effective solution.

Additionally, you can enhance your productivity even further with seamless integrations to over 50 MSP and business applications that you already utilize.

The pricing structure of Syncro is straightforward, offering a single flat fee that covers all PSA, RMM, and remote access functionalities, allowing for unlimited endpoints with no binding contracts or minimum requirements. This simplicity makes it easier for MSPs to budget and plan their services effectively.

Pricing

Price Starts At:
$129 per user per month
Price Overview:
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Syncro provides an API
All Syncro Integrations
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Screenshots and Video

Play Video Ticketing Updated Powerful Scripting Updated Invoicing Updated Reporting Building Multi-Tenant Management

Company Facts

Company Name:
Syncro
Date Founded:
2013
Company Location:
United States
Company Website:
syncromsp.com
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Product Details

Deployment
SaaS
Windows
Mac
Training Options
Documentation Hub
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
Target Organization Types
Mid Size Business
Small Business
Supported Languages
English

Syncro Categories and Features

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Patch Management
Real-time Alerts
Remediation Management

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Document Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Network Security Software

Access Control
Analytics / Reporting
Intrusion Detection System
Vulnerability Scanning

Network Access Control (NAC) Software

Authentication
Authorization
Dashboard
Posture Assessment

Managed Detection and Response (MDR) Service

MSP Software

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

IT Security Software

Internet Usage Monitoring
Vulnerability Scanning
Web Threat Management

Endpoint Protection Software

Application Security
Device Management
Web Threat Management

Endpoint Management Software

Endpoint Detection and Response (EDR) Software

Continuous Monitoring

Dark Web Monitoring Tool

Cybersecurity Software

Endpoint Management
Incident Management
Vulnerability Scanning

AI PSA Platform

Syncro Customer Reviews

Write a Review
  • Reviewer Name: Nick W.
    Position: Technology Administrator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 3 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    SyncroMSP Review

    4 out of 5 stars Date: Jan 31 2023
    Summary

    I have used Syncro for nearly two years now and I would consider myself a fan of it. It was easy to learn the ins and outs, the workflow is convenient, and it is feature-rich.

    In the future, I would like to see more options for customizing the user interface. In particular, the dashboard has a lot of potential, but I rarely use it right now because of its static layout.

    Positive

    Ease of use, multi-faceted, lots of integrations. The background tools in particular are nice for remote access.

    Negative

    UI lacks customization, some scheduled scripts have been broken and only run intermittently (support did not resolve this issue), Syncro Live service breaks sometimes after disconnecting from a remote client which breaks future remote connections until the service is restarted.

    Read More...
  • Reviewer Name: Steven S.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Love SyncroMSP.

    5 out of 5 stars Date: Jan 31 2023
    Summary

    I just started my business and love the functionality, integrations and price. Pricing per support technician, is so much easier than per unit cost.

    Positive

    I love the integrations with Pax8 and Quickbooks. Recurring invoicing makes my life so much easier.

    Negative

    I don't really like the dashboard, it doesn't do much for me.

    Read More...
  • Reviewer Name: Dillon L.
    Position: Helpdesk Administrator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Easy to Use!

    5 out of 5 stars Date: Apr 21 2023
    Summary

    I have loved Syncro since I started working on it. The software flows very smooth and is very easy for a new user to learn. Being able to see everything from the dashboard is a big advantage for us and we use the reporting monthly to keep track of employees.

    Positive

    Easy to use. User Friendly. Perfect for small business. Love the reporting and billing aspect. Syncro's RMM helps a lot with what we do on a day-to day basis and allows us to spend more times on the things that matter.

    Negative

    Would love to see some more ticket customization like not including certain tickets in the "response time" field on the dashboard.

    Read More...
  • Reviewer Name: Matthew W.
    Position: Executive Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 1 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    Syncro works for us!

    4 out of 5 stars Date: Mar 31 2023
    Summary

    LOVE the platform. LOVE the people. LOVE the community.
    Although this isn't the PERFECT platform, i don't think there IS a PERFECT platform. I will continue to use Syncro because our team loves it and it makes our day-to-day operation stress free...

    Positive

    Simplicity of everything. Pricing model. Communication with its clients. Scripting. Even the community within Syncro is great!!

    Negative

    Tech support can be hit and miss. Quickbooks connector isn't always the easiest to work with.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: System Administrator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 4 out of 5 stars
    Layout 3 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Small town feel

    5 out of 5 stars Date: Apr 01 2023
    Summary

    Overall I do like the fact that Syncro is still caring about getting advice from their customers. It also includes a lot for the price. There is a bit of a learning curve, but nothing too hard. It would be nice for some additional security features to be added like ip restrictions for global admins, and 2fa for remote access and background tools. Overall we are happy with Syncro.

    Positive

    The people at Syncro are wonderful, helpful, and caring. What other RMM/PSA vendor has an Ask us Anything? Syncro continues to get better and better.

    Negative

    The Mac agent is still lacking some features. I would also like to see a Linux agent. It would also be nice to have a cheaper option to allow for a user to have access to a subset of the platform for like billing.

    Read More...