What is TRAY?

TRAY is a cloud-based software solution designed to empower merchants in the Family Entertainment and Amusement sectors to offer on-demand services. Its comprehensive product suite features self-order kiosks, online ordering capabilities, electronic waivers, and a mobile application. Additionally, TRAY facilitates the booking of parties and reservations. The platform boasts integration options that enable automated email marketing, manage inventory, support cashless gambling cards, and handle third-party online orders seamlessly. Furthermore, TRAY's kiosks work with the majority of prominent point-of-sale systems, allowing businesses to implement self-service options without overhauling their existing technological infrastructure. With a focus on self-service, TRAY's kiosks come equipped with an engaging and user-friendly interface that prioritizes visual content. Merchants can further personalize these kiosks to reflect their brand identity from the initial interaction through to payment. Notably, TRAY's platform is adaptable, making it suitable for both small operators with a single location and larger enterprises. This flexibility ensures that businesses of varying sizes can leverage TRAY's capabilities to enhance their customer experience effectively.

Pricing

Price Starts At:
$89 per month

Integrations

All TRAY Integrations
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Screenshots and Video

Play Video TRAY Screenshot 1 TRAY Screenshot 2

Company Facts

Company Name:
Vendsy
Date Founded:
2013
Company Location:
United States
Company Website:
tray.com
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Product Details

Deployment
SaaS
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

TRAY Categories and Features

Restaurant POS Software

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Kitchen Display Systems

Kiosk Software

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

TRAY Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Putting the POS in POS.

    Date: Mar 03 2022
    Summary

    As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent.

    Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god).
    Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to.

    In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times.

    I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did.

    I actually thought for a minute when they announced their development team would be outsourced to India that would possibly help – because nothing ever got done or fixed. Surprisingly, or not, nothing changed.

    Based on my experience I would recommend using pencil, paper, pens, an abacus, typewriter or likely any other POS on the planet before Tray.

    Positive

    About nothing - their customer facing UI experience for kiosk ordering was OK - if it worked. They integrated with MarketMan but even that didn't work properly.

    Negative

    Everything - this is literally the worst ran business I have ever experienced.

    Tech support is terrible, sales team is terrible and the product itself is buggier than a car windshield that has never been washed.

    Read More...
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