What is Tactful.ai?
Tactful AI leads the charge in redefining customer service, equipping organizations to foster exceptional interactions through the power of artificial intelligence.
Thanks to its multilingual features, businesses can effortlessly connect with customers in multiple languages while adeptly handling a variety of inquiries through sophisticated AI technology.
The platform's no-code integration capability allows seamless connections with over 1,000 applications, streamlining workflows and enhancing productivity.
Additionally, it provides customization options and adaptability through open APIs and low-code solutions, empowering companies to tailor integrations and AI models to fit their specific needs.
By implementing intelligent routing and personalized self-service features, organizations can greatly improve customer satisfaction.
Moreover, Tactful AI ensures effective results through specialized AI models created for optimizing customer service automation across various industries.
This platform streamlines the customer journey by automating interactions from the initial contact to resolution, making each stage of the process more effective and user-friendly.
In conclusion, Tactful AI not only revolutionizes customer service but also cultivates enduring relationships between businesses and their customers, enhancing overall experience and loyalty.
Pricing
Price Starts At:
$29/month
Free Trial Offered?:
Yes
Integrations
No integrations listed.
Similar Software to Tactful.ai
Zendesk
Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
Learn more
Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Learn more
IBM watsonx Assistant
IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.
Learn more
Tidio
Tidio is a leading customer support solution that combines live chat, chatbot automation, and AI-powered agents to help businesses deliver fast, scalable service. With an intuitive interface and advanced automation tools, Tidio supports over 800,000 businesses around the world.
Engage visitors in real time via chat and manage conversations across email, Messenger, Instagram, and other channels—all within a unified dashboard.
Boost support efficiency with built-in ticketing features that seamlessly integrate with chatbots and live agents.
Design custom chatbot workflows using a no-code visual editor to automate FAQs, collect leads, and send targeted messages.
Utilize Lyro, Tidio’s smart conversational AI, to automatically handle up to 64% of customer queries with human-like understanding.
Easy to launch and operate—no coding needed. Fully GDPR-compliant and built for growth, whether you’re running an e-commerce store, SaaS platform, or service-based business. Comes with a 7-day free trial.
Highlights:
• Live Chat – Real-time communication via website widget and social platforms
• Help Desk – Centralized inbox for all channels
• Chatbots – Automate lead capture, support tasks, and FAQs
• AI Agent – Intelligent responses through Lyro, Tidio’s virtual assistant
• Multichannel Support – Connects with Shopify, WordPress, social apps, and more
Tidio is praised for its user-friendly design, visual chatbot builder, and fast setup. Flexible pricing plans are available to suit businesses of any size.
Learn more
Screenshots and Video
Company Facts
Company Name:
Tactful.ai
Date Founded:
2016
Company Location:
United Kingdom
Company Website:
tactful.ai/
Product Details
Deployment
SaaS
Windows
Mac
Training Options
Documentation Hub
Online Training
On-Site Training
Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English