What is TeamSupport?

Established in 2008 by a group of professionals specializing in customer support, TeamSupport has developed its ticketing and live chat solutions based on the principle that customers are essential to any business's success. Throughout the past twenty years, we have evolved with our clients, providing cutting-edge solutions designed to enhance their workflows, improve efficiency, and ultimately ensure high customer satisfaction rates. Our commitment to innovation is reflected in our ongoing integration of new AI and automation features, which enable support agents to reduce time spent on repetitive tasks. This focus allows them to dedicate more energy to nurturing robust customer relationships, fostering business growth and sustainability for the long term. As technology continues to advance, we remain dedicated to empowering our clients through strategic enhancements in their support processes.

Pricing

Price Starts At:
$50.00/month/user
Price Overview:
Per month per user with annual billing
Free Trial Offered?:
Yes

Integrations

All TeamSupport Integrations
Similar Software to TeamSupport
HubSpot CRM Reviews & Ratings
HubSpot CRM
(23683 Ratings)
HubSpot serves as an AI-driven customer platform that combines all the essential software, integrations, and tools required to unify your marketing, sales, and customer support efforts. By utilizing HubSpot’s connected platform, businesses can accelerate growth by prioritizing the most critical aspect of their operations: customer engagement. The HubSpot CRM goes beyond being merely a tool; it is the core of your business operations. This CRM solution empowers your team to cultivate stronger relationships with customers, fundamentally changing how you communicate with them. It provides a seamlessly integrated environment for sales, marketing, and customer service, enabling deep insights into your customer interactions. Everything is neatly organized within an intuitive dashboard that boosts your team's productivity. As your business evolves, our platform is built to scale, offering adaptable solutions that cater to your changing requirements. Additionally, HubSpot CRM features a robust free version filled with vital functionalities, making it an excellent option for forward-thinking businesses. This innovative CRM is set to redefine customer management; every customer interaction represents a chance for growth and improvement. You can schedule a demo to explore our premium offerings, or you may begin using our extensive range of free tools right away.
Learn more
Zendesk Reviews & Ratings
Zendesk
(7059 Ratings)
Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
Learn more
Vivantio Reviews & Ratings
Vivantio
(504 Ratings)
Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
Learn more
Pylon Reviews & Ratings
Pylon
(51 Ratings)
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Learn more

Screenshots and Video

TeamSupport-ChartOfTickets

TeamSupport-ChartOfTickets

TeamSupport-ChartOfTickets TeamSupport-Dashboard TeamSupport-Reports

Company Facts

Company Name:
TeamSupport LLC
Date Founded:
2009
Company Location:
United States
Company Website:
www.teamsupport.com
Edit This Page

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

TeamSupport Categories and Features

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Self-Service Software

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

TeamSupport Customer Reviews

Write a Review
  • Reviewer Name: Lynn J.
    Position: Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Effective and Affordable Customer Support

    Date: Feb 01 2021
    Summary

    Communications with our clients is easy because TeamSupport issues an instant support system. Furthermore, TeamSupport increases the product or services awareness to customers.

    Positive

    TeamSupport ensures customers needs are heard and solved immediately.
    Again, TeamSupport has a design that is immediate to understand.
    The pricing of TeamSupport is attainable and suitable to many users.

    Negative

    However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Project Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Strengthen your customer support

    Updated: Nov 10 2020
    Summary

    TeamSupport is a vital helpdesk solution in my organization. It's an intuitive and feature-rich tool to give its user the best support. The support ticketing was easy to manage and maintain records.

    Positive

    To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy.

    Negative

    I liked its omnichannel support system. Great tool.

    Read More...
  • Reviewer Name: Anirudh S.
    Position: Ops Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good start with TeamSupport

    Date: Oct 16 2020
    Summary

    Its team collaboration, sharing of folders, complaint management and notifications will be good. Its interface and integrations with third parties for calendar sync & mail sync is very good.

    Positive

    We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates.

    Negative

    As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Consultant
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Reliable help desk

    Updated: Nov 14 2020
    Summary

    My experience has been great with TeamSupport. It's easy to use and provides a great ability to manage help desk solutions. Overall, TeamSupport is a great tool, I highly recommend it.

    Positive

    TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition.

    Negative

    No cons, we are happy with this solution. Great tool.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Customer relations and marketing specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent help desk tool

    Date: Nov 16 2020
    Summary

    My support team loved this help desk platform. It offers excellent features to make tickets and support channels effortlessly. We are very happy and will suggest everyone try this solution.

    Positive

    For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution.

    Negative

    Never encountered any major or serious problems.

    Read More...
  • Previous
  • You're on page 1
  • Next