What is Ticketing As A ​Service?

The Microsoft Teams Certified Ticketing System is designed to efficiently handle bug reports, incident management, and service requests. By utilizing Ticketing as a Service, organizations can enhance their operational efficiency through the systematic organization of incidents and requests, enabling teams to deliver exceptional service while minimizing wasted efforts and lost productivity. With Microsoft 365 certification, this system guarantees that all data is managed securely, maintaining confidentiality and compliance with regulations.

Among its significant advantages are the ability to maintain comprehensive records, effectively prioritize tasks, accelerate resolution times, and monitor performance metrics. This system is suitable for diverse teams, including those in HR, Marketing, Legal, IT, and beyond.

Notable features include Ticket Management, Chatbot Notifications, Custom Fields, Export Options, and the capacity to support unlimited users, including external users via email. Additionally, the system offers multi-language support in languages such as English, French, German, Korean, and Indonesian, among others. Its seamless integration with Microsoft Teams provides an intuitive user interface, facilitates multichannel communication, offers single sign-on (SSO) capabilities, and is equipped for advanced analytics, making it a versatile solution for any organization.

Pricing

Price Starts At:
$8.75/Organization/Month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Ticketing As A ​Service provides an API
All Ticketing As A ​Service Integrations
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Company Facts

Company Name:
TeamsWork
Company Website:
www.teamswork.app/best-microsoft-teams-ticketing-service-desk
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Video Library
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Chinese (Mandarin)
Dutch
English
French
German
Portuguese
Russian
Spanish

Ticketing As A ​Service Categories and Features

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management