Tebra Reviews

Worse customer service for patients possible. Call the number to get help their voicemail is full Friday and Monday so they intentional don’t want to help patients just providers.

Would have to actually care about your patients to actually have pros the customer with them is the provider and the only side that has customer service they don’t even know how to help patients they tell you. Untrained team.

Not for patients customer support specifically says we can’t work with patients only providers and that’s not what your business is for. You’re here to better the portal for customers and providers. Fraud business.

This product has been intermittently problematic but has become more unreliable since Tebra took over Kareo. The past 2 months have been horrible. It just seizes up during the work day and is non functional. Not able to see charts, accept credit card payment Portal access comes with an up charge and it recently stopped allowing new patients to be invited to have access which increased burden on my staff when new patients were unable to enroll and access messaging, lab results, etc. Portal does not allow messages to be attached to patient charts and the search function to find messages does not work. That is just the tip of the iceberg…

It was affordable in the beginning. Pricing has gradually increased which is likely typical and expected overtime but what is not expected or acceptable is degradation in the product.

Learning you get what you pay for. The performance has degraded since Tebra took over and product has been rendered useless several times in the past couple of months. Recent updates have only changed appearance of the dashboard which does nothing to improve functionality. Contacted support to request for refund for undelivered services and inconvenience but call I was told to expect for resolution has not happened. I could go on but don’t have the energy…

Nightmare.

Nothing.

No customer service. No customization. Poor response time. EMR is often down. They will steal your money. No customer service. No customization. Poor response time. EMR is often down. They will steal your money. No customer service. No customization. Poor response time. EMR is often down. They will steal your money.

Terrible. Tebra is a perfect example of how capitalism has ruined another company -- their only focus is being cheap, unprofessional, unresponsive, and to maximize their profits, not yours.

Easy to use website and billing software. Telehealth is relatively simple and straight forward. That's about it.

- At age 40, this is the worst customer service I have ever had in my life. As soon as Kareo sold out to Tebra, it went down hill fast. Before you were able to get a hold of support and others relatively fast and easy, and their products worked. But now, technical support is terrible, as all of it is non-native English speakers that are reading from a manual with a thick accent and little to no understanding of the software they're suppose to know about, including the service managers. You will get no insight into your critical problems affecting your clinic should a problem arise. Currently, we have a problem where we can't show patients in different rooms. This problem has been going on for over a month now and three managers promised to call us and never did. The only transparency we have is "that they're still working on it". You can't get even get a hold of a sales manager now either! Tried calling to speak to an account manager and it goes straight to voice mail every time we call. So even if you're a potential new customer, you can't even talk to someone. Currently we are looking into new EHR software such as Dr. Chrono. Please, stay away from Tebra. As someone who does the IT and medical coding and billing for the clinic, do not let allow this unprofessional company to hijack your business and potentially cost you thousands of dollars.

Stay away. Do not ever give them your credit card information. You will regret it. The business practices are shady at best.

The website they build looks great, and the reputation management works incredibly well. I get compliments on our website weekly.

Their systems are all messed up. They put my card information on a separate contracted account that had 10k+ in back charges. They tried to make it seem like I could have messed this up, but it was impossible from my side and it can be proven in court. I have never had access to the other accounts information in any way and they have been holding my 10k+ ransom until this other account pays their balance. I are currently looking to involve our lawyers.

The worst experience I have had with any company in my life-I am 60 years old. It may cause us just to close the practice.

Nothing about this EMR is right. The company lied about what they were going to do, and have proceeded to be completely unavailable. It took about 6 weeks after “going live” to finally receive our data transfer and this consisted of everything going into a clunky document section wherein you cannot access anything/actually find what you are looking for without multiple clicks. Then if you can find the document you are looking for, it is often fuzzy and requires expanding the page, and scrolling back and forth for a painfully slow read.

We waited for this data dump believing that there would be a simple transfer of the Problem Lists, Medications, Vaccines, and labs into the new record. None of this happened and we were told this week that the dump was finished…..Insane. I have been on hold for hours and have not been able to talk to anyone (??management??) who can say anything other than “So sorry-we can’t do anything.”

As above. That is only the beginning. I have many more complaints. Do not put yourself or you office staff through this.

Wishing we had not have made the change at this point. Customer service 2.
Easy use 3 no answers.

Nice that it is integrated with our billing company. Being able to send/receive messages to/from patient.

E-RX can't be done by anyone but the provider. Referrals/scripts to physical therapy, MRI etc, can only be done when a note is completed. Deleting documents from the document file deletes them from patient charts. Icd10 don't populate correctly. Meds reconciliation can only be done by physician. Seems they don't have ability to do care everywhere documentation. Data/month for fax/document uploads 100MB. Patient intake forms do not populate into chart only upload as a file using up a large amount of the 100MB upload. Getting help is difficult, no one has answer, always having to escalate any issues to someone else.

My overall experience was horrible and continues. I would NEVER recommend this product to anyone.

The only thing that I can think of as far as using it for medical billing is that I can add practices as I need to. Other than that no pros. I wish there were pros that worked there.

I can not get the reports that I need. I have had a case open from the day I started and still, there is no one that can fix the issue. Customer service is a nightmare. Very rude. It seems like no one works there or maybe they are short-staffed. I wish I would have never started with Kareo (now Tebra) It's been a nightmare from the beginning.

Awful. Who changed the design and why? They should be fired. ASAP

It's stark and terrible..............................

I like nothing about the format takeover from Kareo. Too bright, font is too small, cant be changed. The entire thing strains my eyes as well.

My colleagues also feel the same way. We are looking at new EMRs.

All of it. Format is too bright and drab, definitely strains the eyes

They charged me and I cancelled my service. All they want to do is take your money. I’ve reported them to the BBB. Avoid these people. You’ve been warned.

None. This company is a con, they will rip you off.

They will rip you off. Worst company in America, avoid this company at all cost.