Tel-Us Call Center Reviews

Transforming communication within your organization, our service integrates your business phone number seamlessly with the devices of your employees. Featuring a host of impressive functionalities, callers can easily navigate through a professional voice-guided dial menu, allowing them to make purchases, access MP3s, or connect with specific team members effortlessly. You can make and receive calls using your number across multiple devices without callers realizing that there are different lines involved. Employees enjoy the advantages of concealed in-house menus, the ability to transfer calls, and the convenience of sending voicemails straight to their email, all via a user-friendly dialpad. Best of all, implementing these innovative business capabilities requires no extra software or hardware, ensuring a straightforward transition. Your dialpad becomes a dynamic resource, making it simple to transfer either your business or personal number with just a single touch. Select from a variety of modern voice features designed specifically for your business or personal line, and we will manage the activation on your existing phone with minimal effort required from you. Our dedication lies in adapting your number to meet your changing requirements whenever you need it, ensuring that your communication remains efficient and effective. This flexible approach not only streamlines operations but also enhances overall productivity within your team.

Our autodialer solution is designed to streamline various communication processes including sales calls, payment collection, and appointment notifications. Additionally, it is capable of facilitating mass emergency voice broadcasts. This versatile system is perfect for telecommunications companies or businesses offering call center solutions. It features a multi-tenant architecture with billing options, can be customized with white-labeling, and is cost-effective as users can select their preferred Voice Provider. By efficiently handling busy signals, disconnected lines, and unanswered calls, our autodialer software can significantly boost productivity; it also passes calls to live agents and leaves messages on answering machines when necessary. This functionality ensures that no potential opportunity is missed, making it a valuable tool for any organization looking to enhance its communication efforts.

Our professional communications messaging service offers a swift, approachable, and dedicated experience through our highly skilled telephone answering service operators. We utilize advanced technology to ensure reliability, consistency, and security, all while upholding a personal touch that embodies a more traditional service approach. When your customers call, they will not face issues like inconsistent service, language difficulties, or distracting background noise, such as barking dogs. We prioritize directing calls to the right person promptly and efficiently. Regardless of the intricacy of your requirements, we are adept at following your specific protocols to ensure calls reach the appropriate individual or a designated representative in your office. Furthermore, at PCMSI, our answering services can perform basic preliminary screenings of inquiries or issues, enhancing the dispatch process and reducing the time and frustration often involved in transferring calls within your organization. This strategic approach allows your team to concentrate on their core responsibilities while we manage communication effortlessly, ensuring a seamless experience for both you and your customers.