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What is Thirdlane?

A dynamic platform and specialized applications designed specifically for MSPs and UCaaS Providers. Transform your business with modern communication and telephony systems that improve customer interactions while minimizing upfront investments. Widely adopted by numerous international clients, UCaaS providers, and resellers, Thirdlane stands out as the go-to solution for those aiming to gain a competitive edge. Whether serving enterprises of various sizes, governmental organizations, or call centers, Thirdlane's dependable and intuitive multichannel communication solutions enhance productivity, foster customer engagement, drive sales, and improve cost-effectiveness. Explore how Thirdlane can strengthen your organization by requesting a quote today. Additionally, alongside the telephony features offered by the Thirdlane Multi Tenant PBX or Thirdlane Business Phone System, customers also enjoy access to the Thirdlane Connect application (available on both desktop and mobile), which encompasses chat, voice and video calls, conferencing, screen sharing, and seamless integration with CRM systems and various applications, providing a comprehensive communication experience. This robust array of features is designed to meet the evolving needs of today's businesses.

Pricing

Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Thirdlane provides an API
All Thirdlane Integrations
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Screenshots and Video

Thirdlane Multi Tenant PBX — Reliable, Scalable & Feature rich

Thirdlane Multi Tenant PBX — Reliable, Scalable & Feature rich

Thirdlane Multi Tenant PBX — Reliable, Scalable & Feature rich Thirdlane Business Phone System — Fast & Easy Deployment Thirdlane Connect App — Chat, Voice & Video Calls Thirdlane — Easy CRM Integration Thirdlane — Rest API for Developers

Company Facts

Company Name:
Thirdlane
Date Founded:
2003
Company Location:
United States
Company Website:
www.thirdlane.com
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Government
Startup
Supported Languages
Dutch
English
French
Italian
Mongolian
Portuguese
Russian
Spanish
Ukrainian

Thirdlane Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

PBX Software

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Call Center Infrastructure (CCI) Software

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Thirdlane Customer Reviews

Write a Review
  • Reviewer Name: Bruce S.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All you expect from UcaaS platform and a lot more.

    Date: Nov 08 2023
    Summary

    After struggling with unreliable systems and poor support, we migrated to Thirdlane PBX. I'm impressed with their cloud-based solution - call quality is crystal clear. The mobile app seamlessly integrates across employee devices, allowing remote staff to stay connected. Built-in contact center tools have streamlined our operations. Most refreshingly, I haven't needed support since migrating. Thirdlane's redundant infrastructure ensures practically flawless uptime. Staff queries are promptly addressed by knowledgeable reps. The peace of mind alone makes Thirdlane well worth the investment - I highly recommend them.

    Positive

    Exceptionally flexible and loaded with an extensive array of features, making it a highly cost-effective solution with outstanding support.

    Negative

    We did not notice any significant shortcomings....

    Read More...
    1 user found this review useful.
    Official Thirdlane Response
    Date: Nov 09 2023
    Bruce, we're delighted to hear you've found our solution exceptional! Thank you for taking the time to share your endorsement - it is reviews from satisfied customers like you that inspire us to deliver even better solutions.
  • Reviewer Name: Jake B.
    Position: UC engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Thirdlane is the full package

    Date: Oct 18 2023
    Summary

    Deployed Multi Tenant PBX many times for our clients. Reception from them has been fantastic - employees find using it a breeze. The seamless Salesforce joining as well. Scalability is not an issue either. Thirdlane is the full package, serving businesses of any size with superb value. Deploying it stay simple for clients, and myself.

    Positive

    Simple deploying, Scalability, CRM integration, a multitude of features, which is both a positive and a potential drawback.

    Negative

    A multitude of features, which is both a positive and a potential drawback.

    Read More...
    1 user found this review useful.
    Official Thirdlane Response
    Date: Oct 24 2023
    We're happy to hear that your clients have been enjoying our Thirdlane's Multi Tenant PBX. The seamless CRM integration and ability to cater to businesses of all sizes have proven to be a great value-add. While the abundance of features may be daunting at first, it seems that your clients have appreciated the benefits they bring. Thank you for your review.
  • Reviewer Name: Marcus G.
    Position: DevOps
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Boosting Communication and Productivity for Seamless Business Operations

    Date: Nov 21 2023
    Summary

    Speaking from personal experience, Thirdlane has become a trusted and integral part of our daily operations, enhancing communication and productivity across the board. The team is pleased with the benefits and convenience it offers. Thirdlane Business Phone System delivers efficient, customizable, and cost-effective communication solutions, backed by prompt and helpful support. It's an affordable, innovative, and reliable choice for businesses seeking improved communication and workflow. Recommend.

    Positive

    Efficient, customizable, and cost-effective communication solutions, backed by prompt and helpful support.

    Negative

    While Thirdlane offers valuable documentation, some users have expressed a desire for greater depth and specificity in certain areas.

    Read More...
    1 user found this review useful.
    Official Thirdlane Response
    Date: Nov 22 2023
    Thank you for the thoughtful feedback! It's great to hear that Thirdlane has become an essential tool for your team. Your constructive comment about our documentation is appreciated, and we'll keep striving to improve it to meet the needs of our users. We appreciate your recommendation and hope to continue to exceed your expectations.