Thirdlane Reviews

Thirdlane is awesome for our MSP business. Managing client comms has never been easier, and our efficiency is through the roof thanks to their stellar tools and support. Great product!

- Easy-to-manage and scalable Multi-tenant PBX system with lots of features
- Knowledgeable and responsive support team

- Initial setup can take some time to fully master

As an MSP at the helm, Thirdlane has been a revelation—shifting from just another software to the heart of our operations. The early effort to get acquainted? Absolutely worth it for the efficiency and clarity it brings.

Fits like a puzzle piece into our day-to-day, streamlines client and team interactions, and arms us with a full arsenal for communication.

A bit of elbow grease needed initially to master its full suite of features.

Thirdlane Business Phone System stands out for its exceptional value and adaptability. As a reseller, it's a key asset in meeting diverse communication needs for my clients. Its cost-effectiveness adds significant value to our offerings.

The system's adaptability makes it a versatile solution for diverse communication needs. Excellent value for both resellers and end-users.

The system's rich feature set may be perceived as complex for users looking for simpler solutions.

Thirdlane is the backbone of our phone communications. Our sales and support teams depend on it, and we value the outstanding customer support. Thirdlane is incredibly simple to set up with smooth integrations, resulting in significant productivity boosts. After utilizing it for a few weeks, we've seen tangible benefits - saving us time, enhancing our customer support, and allowing us to focus on business growth.

Exceptionally easy setup, featuring seamless integrations for enhanced functionality. Well documented.

All is well. It might be a bit challenging for beginners.

For businesses seeking customized communication solutions, Thirdlane Multi Tenant stands out for its flexibility and dependability as a White Label provider. We've relied on the platform for years, and the customization options have enabled us to create a system tailored to our brand. The call quality is consistently high, and the ability to scale the system as our business grows is a valuable benefit.

Customizable, reliable, high call quality, scalable, comprehensive resources and very good support.

Possible need for technical expertise for advanced customization.

Having been a user of Thirdlane for the past two years, I can confidently say that it is a reliable and versatile PBX solution. The call quality provided by Thirdlane is excellent, ensuring seamless communication for our business. In addition, their support team has consistently demonstrated their expertise and responsiveness, promptly addressing any concerns or inquiries that we have had along the way. One of the aspects that truly sets Thirdlane apart is its versatility, allowing us to customize and tailor the system to meet our specific requirements. Overall, Thirdlane has proven to be a valuable asset to our business operations, and we are thoroughly satisfied with our choice.

Thirdlane delivered peace of mind through excellent support, high performance and budget-conscious pricing. It's a complete solution that's already paying dividends for our growing business. I have no hesitation recommending them!

Documentation could be a little more user-friendly.

After struggling with unreliable systems and poor support, we migrated to Thirdlane PBX. I'm impressed with their cloud-based solution - call quality is crystal clear. The mobile app seamlessly integrates across employee devices, allowing remote staff to stay connected. Built-in contact center tools have streamlined our operations. Most refreshingly, I haven't needed support since migrating. Thirdlane's redundant infrastructure ensures practically flawless uptime. Staff queries are promptly addressed by knowledgeable reps. The peace of mind alone makes Thirdlane well worth the investment - I highly recommend them.

Exceptionally flexible and loaded with an extensive array of features, making it a highly cost-effective solution with outstanding support.

We did not notice any significant shortcomings....

Deployed Multi Tenant PBX many times for our clients. Reception from them has been fantastic - employees find using it a breeze. The seamless Salesforce joining as well. Scalability is not an issue either. Thirdlane is the full package, serving businesses of any size with superb value. Deploying it stay simple for clients, and myself.

Simple deploying, Scalability, CRM integration, a multitude of features, which is both a positive and a potential drawback.

A multitude of features, which is both a positive and a potential drawback.

Speaking from personal experience, Thirdlane has become a trusted and integral part of our daily operations, enhancing communication and productivity across the board. The team is pleased with the benefits and convenience it offers. Thirdlane Business Phone System delivers efficient, customizable, and cost-effective communication solutions, backed by prompt and helpful support. It's an affordable, innovative, and reliable choice for businesses seeking improved communication and workflow. Recommend.

Efficient, customizable, and cost-effective communication solutions, backed by prompt and helpful support.

While Thirdlane offers valuable documentation, some users have expressed a desire for greater depth and specificity in certain areas.