What is TrustYou?
TrustYou is a dynamic platform designed to help businesses thrive by harnessing the significance of attentive listening. It offers a user-friendly system for collecting guest feedback, making the process both effective and quantifiable. By leveraging guest insights, TrustYou enables companies to tap into the true value of customer opinions.
- Create countless avenues for guests to express their needs and receive prompt responses.
- Analyze reviews from across the web to inform smarter business strategies.
Showcase hotel reviews on both the platform and Google, allowing positive testimonials to drive reservations.
Through its innovative approach, TrustYou equips businesses to foster trust, enhance decision-making, and ultimately succeed in their endeavors. This commitment to understanding customer voices ensures that companies stay ahead in a competitive market.
Integrations
Company Facts
Product Details
Product Details
TrustYou Categories and Features
Review Management Software
Reputation Management Software
TrustYou Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great but glitchy!
Date: Aug 19 2021SummaryThere is a lot of features available for this texting system. We have tried other texting systems and this is our favorite. We handle anywhere from 60 to 200 guests at a time and more. This system is great for tracking conversations, ensuring we give quick and easy service and for relaying information in a timely manner. The program has continued to improve with all of the updates.
PositiveTrustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!
NegativeThe only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.
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