What is TrustYou?

TrustYou is a dynamic platform designed to help businesses thrive by harnessing the significance of attentive listening. It offers a user-friendly system for collecting guest feedback, making the process both effective and quantifiable. By leveraging guest insights, TrustYou enables companies to tap into the true value of customer opinions.

- Create countless avenues for guests to express their needs and receive prompt responses.
- Analyze reviews from across the web to inform smarter business strategies.
Showcase hotel reviews on both the platform and Google, allowing positive testimonials to drive reservations.

Through its innovative approach, TrustYou equips businesses to foster trust, enhance decision-making, and ultimately succeed in their endeavors. This commitment to understanding customer voices ensures that companies stay ahead in a competitive market.

Screenshots and Video

Smart data with positive results

Smart data with positive results

Company Facts

Company Name:
TrustYou
Date Founded:
2008
Company Location:
Germany
Company Website:
www.trustyou.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
English
French
German
Indonesian
Italian
Japanese
Polish
Portuguese
Spanish
Turkish

TrustYou Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Reputation Management Software

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

TrustYou Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Front Desk Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great but glitchy!

    Date: Aug 19 2021
    Summary

    There is a lot of features available for this texting system. We have tried other texting systems and this is our favorite. We handle anywhere from 60 to 200 guests at a time and more. This system is great for tracking conversations, ensuring we give quick and easy service and for relaying information in a timely manner. The program has continued to improve with all of the updates.

    Positive

    Trustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!

    Negative

    The only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.

    Read More...
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