What is UXPressia?

UXPressia serves as a comprehensive online platform designed to enhance the understanding of customer, user, buyer, and employee experiences, facilitating team collaboration and fostering effective digital transformation.

The tool allows users to visualize customer journeys, develop personas, and create impact maps, while also enabling the analysis of touchpoints across various channels, inviting team members for real-time collaboration.

It helps in recognizing connections between mapping efforts and offers a team library feature for storing and reusing components and files, ensuring consistency throughout all projects.

Users can export high-quality maps and personas, presenting them directly through their web browsers.

With over 120 pre-designed templates catering to more than 10 different industries, you can quickly jumpstart your project without delay.

Additionally, resources such as training videos, demo sessions upon request, a Help Center, free guides, and live events focused on personas and journey mapping are readily available for support, all while maintaining a per-contributor pricing model where viewers can participate free of charge.

Pricing

Price Starts At:
$13.30 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All UXPressia Integrations
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Screenshots and Video

Play Video Customer journey map created in UXPressia Persona created in UXPressia Impact map created in UXPressia End-to-end employee journey map – free template Young family, new insurance – free persona template Sofia, music lover – free persona template

Company Facts

Company Name:
UXPressia
Date Founded:
2015
Company Location:
United States
Company Website:
uxpressia.com/
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

UXPressia Categories and Features

Visual Collaboration Tool

UX Software

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Product Analytics Software

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

UXPressia Customer Reviews

Write a Review
  • Reviewer Name: Lukas F.
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Customer journey design tool

    Date: Aug 30 2022
    Summary

    Maximum satisfaction because this tool offers everything I need. And especially the export is in high resolution and does not make a problem when printing the banner.

    Positive

    UXPressia is a very powerful and robust tool. It is used for mapping and designing the customer journey, but also for creating a persona or impact map that connects context.

    Negative

    At the moment I have no reservations. It might be worth considering another download format - although that is already technically challenging. If a map could be downloaded as a .docx, with the text stuff nicely structured, that would be great.

    Read More...
    Official UXPressia Response
    Date: Aug 31 2022
    Thank you for your kind words, Lukas! We are happy to serve your purpose, and certainly have your feedback in mind :)
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good solution for digital marketing projects

    Date: Aug 24 2022
    Summary

    Very good solution for digital projects like persona building, Guest Journey mappings and others. Recommended!

    Positive

    - good performance
    - good and multiple templates
    - good usability
    - quick support
    - intuitive usage

    Negative

    - no real cons
    - an integrated Editor or an automated scaling of graphic elements would be perfect

    Read More...
    Official UXPressia Response
    Date: Aug 31 2022
    Hi there, We appreciate the detailed breakdown, thank you! Feel free to email us, or reach out to our LiveChat with a detailed suggestion/request, as we highly appreciate your feedback!
  • Reviewer Name: A Verified Reviewer
    Position: Brand Strategist
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good tool if you do JM projects on a regular basis

    Date: Aug 10 2022
    Summary

    A handy platform to organize all your projects and have a database. Also, you can easily share projects with clients. Maps are visually appealing, they look professional.

    Positive

    The ability to create maps and reuse them as templates is very helpful, as often I’m in charge of 2-3 journey mapping projects at once. Presentation mode and export formats help to visually explain to the client what’s going on in their audiences’ journeys.

    Negative

    There are storyboard illustrations but they don’t work for me. I prefer stock photos.

    Read More...
    Official UXPressia Response
    Date: Aug 31 2022
    Hi there, Thank you for sharing this great feedback! We are happy to meet as many of our expectations. As for the 'stock photos' preference, please check out this article and find out how to add your own images, using our Image 'Library' : https://help.uxpressia.com/en/articles/5775477-how-to-add-images-to-the-image-library
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