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What is User.com?

User.com serves as a comprehensive software solution for marketing automation, enabling effective communication with customers while managing relationships efficiently. This all-in-one platform is equipped with a wide array of features, offering powerful tools that cater to sales, marketing, and support needs. Various communication options—including email marketing, mobile push notifications, SMS messaging, and call center integration—ensure a seamless experience for every visitor.

Additionally, you can track and analyze all your data in one centralized location, with the ability to customize the display to focus on the key metrics that matter most, facilitating prompt and informed decision-making. By consolidating these functionalities, User.com enhances your capability to engage with customers across multiple channels effectively.

Are you prepared to experience these benefits firsthand? Sign up today for a free trial at User.com!

Pricing

Price Starts At:
$249.00/month
Price Overview:
$249 - Business Plan
$1349 - Premium Plan
Free Trial Offered?:
Yes

Screenshots and Video

Marketing Automation - With Easy Drag & Drop + Automation Templates

Marketing Automation - With Easy Drag & Drop + Automation Templates

Company Facts

Company Name:
User.com
Date Founded:
2015
Company Location:
Poland
Company Website:
user.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Dutch
English
French
German
Japanese
Korean
Polish
Portuguese
Spanish

User.com Categories and Features

WhatsApp Marketing Software

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Real Estate CRM Software

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Push Notifications Software

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Mobile Marketing Software

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Marketing Automation Software

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Lead Nurturing Software

A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management

Lead Management Software

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Lead Generation Software

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Email Tracking Software

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Email Marketing Software

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Campaign Management Software

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

AB Testing Software

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

User.com Customer Reviews

Write a Review
  • Reviewer Name: Michael S.
    Position: Supervisor
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Automate Your Marketing.

    Date: Mar 03 2021
    Summary

    Overall, User.com enables your team to be more organized in terms of current leads, deals, and overall marketing activities.

    Positive

    1. You get all the tools for your marketing needs in one place.
    2. It helps our team to be more organized and user-oriented.
    3. With the help of user.com, you can focus your time and resources on your customer instead of running around to find the data.

    Negative

    1. It is missing the feature of searching any word by keyword in the chat.
    2. It does not support plugins integration like Grammarly which can be used for a grammatically error-free chat.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Customer Success Specialist
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Your perfect tool for CRM and Task management!

    Date: Dec 28 2020
    Summary

    Loving my user experience so far and excited to explore more about it! Their customer support is amazing too!

    Positive

    What I liked the most about User.com is it really saved a lot of our time because it has everything we needed. I love how we can manage a lot of aspects of our business in one tool, from marketing, organization, CRM, and a lot more!

    Negative

    I haven't encountered anything I don't like at this point.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Technical architect
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Deals with your marketing and CRM

    Updated: Oct 31 2020
    Summary

    I like being able to visualize every user engagement and lead. User.com is a great tool for many purposes, especially for marketing and lead management. Overall, I highly recommend this tool.

    Positive

    The ability to streamline the marketing and CRM makes User.com a must-have business tool. The lead manager and marketing planner delivers exactly we want to boost sales. Marketing automation makes it handy.

    Negative

    Never encountered any major negatives. It's a great tool.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Project Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The perfect tool for small businesses

    Date: Nov 02 2020
    Summary

    User.com is ideal for small businesses. It keeps every employee on one dashboard to work collaborated. It acts as multi-functional software to minimize expenses and save time.

    Positive

    User.com caters to sales, marketing, management and customer support. It saves lots of time gives my teams a single piece of software where we are doing campaign management, organizing workflow, managing leads and helpdesk without implementing different tools.

    Negative

    For a mid-size enterprise, it's not that powerful and has less ability in campaign management.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Operations Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best marketing automation platform

    Updated: Aug 21 2020
    Summary

    It helps to capture business leads using its reliable platform. It enables one hub for sales, marketing and support team to drive positive results and satisfy customers.

    Positive

    It helps the sales team to capture and generate a business leads in no time.
    Makes business management organized and effortless.
    The automated version of customer interactions.

    Negative

    No cons. I never encountered any problem with this platform.

    Read More...
  • Reviewer Name: Kunal R.
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Offers lots of useful integrations

    Date: Jul 30 2020
    Summary

    It offers the best in class business automation. It gives one platform for the marketing, sales and CRM teams. Easy to use and efficient in making priority customer relationships.

    Positive

    It has many integration supports, my favorite is Squarespace and Zapier. Intuitive customer relationship management to communicate with clients. Helps to establish an automated marketing campaign.

    Negative

    It worked great for me. Nothing to share about cons.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Anna O.
    Position: Head of Growth
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A full-stack marketing automation tool

    Date: Jul 20 2020
    Summary

    It's a real time-saver when you have all the communication channels in one place and when you can automatize most of the marketing processes.

    Positive

    - User.com is all-in-one tool great to collect all data about each website visitor
    - it helps you automate the segmentation and personalize communication
    - I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications and even dynamic page content
    - they have a great CRM that saves time by doing all the repetitive tasks;
    - report modules let you have full control over team's performance;
    - thanks to this tool you can provide fast and automated support on your website;
    - their support is awesome! They help to solve problems immediately.

    Negative

    Nothing to dislike at the moment, if something appears, I will get back to this review.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Senior Consultant
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Optimizes task and CRM

    Updated: Nov 06 2020
    Summary

    My overall experience was seamless and positive. It great for multi-usage for business purposes. I liked its UI and responsive experience in managing email marketing. As a users and administrator, I highly recommend.

    Positive

    User.com is a great CRM and task management tool. It made us feel we are optimizing our workflow. On a broader scale, it also works fantastic on marketing. No difficulty is there, new users can start using this tool in a short period. Helps to works in increased speed.

    Negative

    Task automation lacks many useful features. No other cons.

    Read More...
  • Reviewer Name: Roxana M.
    Position: Marketing Manager
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    User.com: every marketer's dream!

    Date: Aug 24 2020
    Summary

    I am happy with what they provide. Not only when it comes to functionalities, but also the support they give you along the way.

    Positive

    I like that I am able to manage a great number of marketing activities with this tool. The features are on point, the support is excellent and the ease of use is definitely a plus.

    Negative

    My experience with User has been great so far. They're doing an amazing job!

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Development & Marketing Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    MULTI SOLUTION SOFTWARE

    Updated: Oct 26 2020
    Summary

    User.com is excellent for everyone that is involved with Sales, marketing and Customer support. It offers polished and well-performing functions to manage with no effort.

    Positive

    I loved how easily user.com combines our sales, marketing, management and customer support team in one dashboard.
    The integration with Slack makes it more convenient for me. It's easy to adapt this software.

    Negative

    There isn't anything I don't like about user.com.

    Read More...
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