Leader badge

What is UserWay?

UserWay stands at the forefront of AI-driven web accessibility solutions aimed at eliminating barriers that hinder digital inclusivity. Each day, their range of accessibility tools aids over 60 million individuals with disabilities, ensuring that all digital interactions are user-friendly and accessible to everyone.

By merging extensive knowledge in legal matters, accessibility standards, and technical development, UserWay’s compliance products ensure ongoing conformity with regulations like WCAG 2.2, ADA, EN 301-549, and Section 508.

In addition to their innovative Accessibility Widget, UserWay offers an Accessibility Plugin that seamlessly integrates accessibility features into popular platforms such as Shopify, Wix, and WordPress. Their advanced Accessibility Scanner identifies violations automatically, while Accessibility Audits facilitate real-time remediation.

With a commitment to inclusivity and compliance, UserWay has garnered the trust of millions who rely on their solutions for enhancing digital accessibility. Explore the reasons behind their widespread recognition and discover how they can transform your digital presence.

Pricing

Price Starts At:
$49 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, UserWay provides an API

Screenshots and Video

Company Facts

Company Name:
UserWay Inc.
Date Founded:
2015
Company Location:
United States
Company Website:
Edit This Page

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Bengali
Bulgarian
Catalan
Chinese (Mandarin)
Chinese (Simplified)
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
Georgian
German
Greek
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Lithuanian
Norwegian
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Serbian
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Welsh
View All

UserWay Categories and Features

Web Accessibility Testing Tool

ADA Compliance
Alerts / Notifications
Automated Testing
Mobile Accessibility Testing
Ongoing Accessibility Monitoring
Reporting / Analytics
Visualize Accessibility
WCAG Compliance

Compliance Software

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Audit Software

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

More UserWay Categories

UserWay Customer Reviews

Write a Review
  • Reviewer Name: Chris N.
    Position: Web Services, Director
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helpful for giving web visitors control of your interface

    Date: Jan 17 2025
    Summary

    It is a nice set of tools for accessibility and it offers a easy way to let our users modify the site to better fit their needs.

    Positive

    We found that it was very good at giving our audience the ability to modify the existing visuals on the site. Enlarging text, increasing line height, modifying contrast, were very handy.

    Negative

    There not anything that I haven't liked so far. It does the job well.

    Read More...
  • Reviewer Name: Joe M.
    Position: Ecommerce
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Solid Performance and Easy Compliance

    Date: Feb 29 2024
    Summary

    I would suggest UserWay to anyone who is concerned about their website being ADA compliant. We compared other providers and found UserWay to be the best value for the money.

    Positive

    I like the simplicity of UserWay. Very easy to set up and I can sleep at night knowing we are ADA compliant.

    Negative

    There is actually nothing to dislike. Like I already mentioned this was very easy to install and is very user friendly.

    Read More...
  • Reviewer Name: Mark P.
    Position: Amdinstrator
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Customer Service

    Date: Jan 01 2024
    Summary

    It just works...
    There has rarely an issue once setup.
    On the customer side of things, they've given feedback that its very easy to use on their end as well.

    Positive

    Customer Service is fantastic.
    The interface is easy to use.
    Setup was quick and it was easy to deploy.

    Negative

    Nothing really to speak of. Cost wise perhaps it could be a little less expensive.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Affordable, Reliable and Comparable to the Competitors

    Updated: Mar 06 2024
    Summary

    UserWay is affordable and easy to use for my medium-sized online business. It gives me peace of mind and security!

    Positive

    UserWay offers the same service at a much lower price.
    The setup is easy and quick, taking less than five minutes.
    The support is friendly and well-informed.
    The features are comparable to those of the competitors.
    There are no hidden fees, just what you need.

    Negative

    The only downside I can see is the cost, but they seem to offer the best deal. They have been cooperative and excellent to work with..

    Read More...
  • Reviewer Name: Wes W.
    Position: Head of Marketing
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Accessibility from 0-60

    Date: Mar 18 2024
    Summary

    We started out to mitigate a problem but embraced the solution and were shown how to take things to another level; UserWay was an excellent partner in exposing us to the potential and showing us how to get to where we wanted to be.

    Positive

    It is easy to use, has tools to prioritize fixes, and offers tips on how to improve your site as you learn or later when you are advanced. I knew nothing about accessibility when I started, but I learned quickly with UserWay and the solution provided the tools needed to set our initial priorities.

    Negative

    I would like another icon for an accessible site, a thumbs up.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Infra Admin
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Satisfies the need

    Date: Dec 28 2023
    Summary

    Good to have. Tried several competitors and settled on UserWay. Have good administration interface, reports.

    Positive

    Excellent support.
    Easy to apply across website.
    Satisfies the compliance need.
    Scans and fixes site issues.

    Negative

    Though there are more priced competitors, Still feel the pricing should be a bit less.

    Read More...
  • Reviewer Name: Michael W.
    Position: Founder and Managing Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best web accessibility tool in the market

    Date: Oct 12 2023
    Summary

    For a business like ours where inclusion and access is at the core of what we do having a tool like UserWay in our belt makes living our values super easy when it comes to web accessibility. This is a tool we use and recommend to our clients.

    Positive

    We love how easy it is to implement this tool into our website. Being able to customise the widget to our brand and site layout is really helpful. It's more than just a front end accessibility widget for our site visitors (which is the best one we've found) the accessibility reports and real time monitoring are excellent. The admin dashboard is really easy to navigate too.

    Negative

    There's nothing we don't like but it would be great to have detailed analytics on usage so we can understand more about our site visitors that use the widget.

    Read More...
    Official UserWay Response
    Date: Jan 16 2024
    Thank you for your valuable feedback. We would like to let you know that we do have a Usage Statistics add-on to give you detailed analytics of Widget usage. You can learn more here: https://userway.org/tutorials/product-guides/enable-usage-statistics/. Don’t hesitate to reach out to our 24/7 chat support in your UserWay Dashboard, https://manage.userway.org The UserWay team
  • Reviewer Name: Lauren H.
    Position: Project Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to install, easy to use, fairly priced accessibilty solution.

    Date: Oct 17 2023
    Summary

    We would recommend UserWay AI to anyone. Easy to install, easy to use, fairly priced accessibility solution.

    Positive

    UserWay is easy to install, easy to use and a great value accessibility solution.

    While other providers cash in on this requirement, UserWay ensure the best possible service at a fair price. There is next to no maintenance once set up, however their live chat support is instant and really helpful if and when needed.

    Negative

    Designwise the Widget isn't fully customisable, would like the ability to align the design with our website.

    Read More...
    Official UserWay Response
    Date: Jan 16 2024
    Thank you for taking the time to provide your feedback. We would like to address your concern regarding not being able to customize the widget to align it to your website. UserWay’s widget offers several different widget types, widget icons and sizes, the ability to customize the colors to match your branding, and even the ability to create your own custom trigger. If you would like to learn more, we encourage you to reach out to our support team via 24/7 live chat via your UserWay Dashboard at https://manage.userway.org The UserWay team
  • Previous
  • You're on page 1
  • Next