Userlike Reviews

A very pleasant installation and customization experience. We work in an environment that has grave security concerns so it was great to learn about the Userlike focus on IT and cloud security.

Easy to set up, very comfortable in the way to customize the interface. Even in the basic tiers, there is a fully rounded functionality for client/corporate communication, which extends into a 360° communication suite for medium to large scale companies on later tiers.

The nomenclature of the dashboard is slightly confusing at the beginning (which is cured by the videos and other information resources).

I would opt for the pro version if prices were more cost-effective. Nevertheless a good, relatively easily installable tool.

Proactive client approach & support tool that increases interaction possibilities and allows for swift communication.

Adaptability could be improved, expensive in fully functional version.

It's amazing because it has no issues it works and it's easy to use. No problems whatsoever perfect product.

Perfect, no issues. I think they tried really hard, no errors and problems. I would recommend it to other people.

No cons because it has no issues, perfect product & amazing.

Seems nice and good price-feature-set, is used very widely in the community, easy to set up and integrate in website.

Easy understanding for the tool, good description of all settings, fast performance when changing configs, good possibilities for later.

Would be nice if there was a German speaking support chat.

Easy/straight-fwd UI/UX to setup, calibrate and therein use the product.

Hosting all data within Germany.

None - the whole experience has been straight-fwd!

Being a fairly new site I have not had the opportunity to fully test the chat but overall it seems to me a good product, very customizable and useful.

An intuitive system, easy to use both on the customer side and on the programmer side, I have not yet had the need to contact assistance.

There is no app that can be installed and opened by the operators assigned to answer, but the possibility of creating different profiles for each response operator is very useful.

Overall very happy with the service. will request another free month to see what the outcome experience with customers is.

Set up is very easy. And you only need the css code to be put in your website to upload it. Overall very happy.

You need to have the messages page open all the time to be "online".

Overall, a good and appealing solution for the integration of a chat tool on different surfaces. The settings are self-explanatory and diverse, although I would perhaps also imagine and wish for an app solution in the future.

The possibilities to respond exactly to the wishes of our customers.

Super that you can see exactly which pages the visitor is on.

Only available as browser version.

Nice would also be a package for 2 or max 3 operators, 4 I find for the price then again a bit too expensive.

I like user like because of the customization, Lack of premium features, No ads, and No hidden costs!

Full customization,
Lack of premium features,
No hidden payments,
No ads,
Great support,
Fast response

The pricing,
The design needs to be improved.
Chatbots premium only.

All around a successful system! We can highly recommend it! Otherwise everything is fine the way it is! Keep it up!

We love simplicity! Everything is quick and direct. If we don't have time to chat, we go offline and the button disappears for the customer! So we don't get any bad reviews as to why our chat is always offline! class system.

The monthly costs should be cheaper ;-) Otherwise everything is fine the way it is! Keep it up!

We have not yet really tested the chat in the sense that our site is not yet live but so far the tool is interesting, well thought out and intuitive.

- ease of implementation
- intuitive platform
- chat customisation
- alerts for unread messages
- reactivity of the support

For the moment, the chat is not really operational because our site is not yet live.

As a conclusion i would say that Userlike is a modern way to stay in direct contact with your customers.

Perfect add-on for my website! Really like the modern style and this easy way to stay in contact with customers.

It would be better without costs but pricing is okay.

We will continue to test the free version and see if a paid version could possibly benefit us. We will update our review.

Easy and fast contact with current and new customers. Easy to set up. User interface is clear and comfortable.

High price. We are not yet sure if a paid version is right for us.

I've been using the solution for a week now and I configured it and the team that will be responsible for managing the relationship with the user just loved it.

Simple and intuitive design for the end user, Support for my users language (Portuguese), easy configuration.

To appear online you must have the message page always open.

Overall a really nice experience until now although have been using it only a couple of weeks. Need to learn how to set up some advanced features to be able to use it as desired.

Best chat service so far:

+ Very complete interface
+ Advanced features
+ Nice customizable design

Advanced users will definitely love that chat service. However, not really easy to use for a beginner (kind of complex to set up advanced features).

We would like to try it some more weeks to get used to the handling.

We like the features and design. The frontend is quite cool and modern.

The handling is ok but not perfectly. It's not easy to sort the new messages.

Superb experience! Can't wait to expand my business and support my client with Userlike. I'm sure that this is the best choice.

Best than others and very user-friendly! 5 stars! Telegram bot extremely useful. Very easy to use interface.

All was perfect and nothing to put in evidence for sure.

Works well, easy to use and set up was quick. Worked on our site first try. A nice extra way to convert leads. We've got a lot of messages in within the first week of using it!

Works well, easy to use and set up was quick. Worked on our site first try. A nice extra way to convert leads.

Answering a lot of the same questions. Wish there was an automated chatbot which would handle enquiries at first.

Very easy experience, it is really easy and simple to set up which I like. Would recommend to others.

Looked at multiple different options, Userlike really stood out. Since downloading it has been very simple and easy to use.

I currently have no cons at this moment. It has been very easy to use.

We are very satisfied with the fast support. We also like the customisability of the backgrounds etc.

The support team answers our mails very quickly. We also appreciate the possibility to extend the test phase.

We can give you more detailed feedback after the extended test phase.