Usersnap Customer Reviews in April 2025

What is Usersnap?

Usersnap is a platform tailored for product teams to collect targeted insights about their offerings, enhance user testing processes, and streamline feedback from stakeholders.

Organizations like Red Hat, Erste Bank, Lego, and Harvard University leverage Usersnap to boost their enterprise growth and operational efficiency.

You should consider Usersnap if your goal is to:

✔️ Centralize all product feedback within a single platform to foster the generation of innovative ideas.

✔️ Document issues visually and automate technical data collection to speed up quality assurance and facilitate communication among various teams.

✔️ Engage users more effectively by offering a straightforward method for reporting issues and welcoming avenues for them to voice their opinions.

✔️ Empower product managers, product owners, and developers to create precise, user-focused solutions by integrating incoming feedback into their product development processes and tools.

✔️ Efficiently assess new features and gauge user satisfaction through micro surveys that achieve higher response rates, ultimately enhancing the overall user experience. Furthermore, Usersnap helps in creating a culture of continuous improvement by ensuring that user insights are actively used to refine products.

Pricing

Price Starts At:

$69.00/month

Price Overview:

Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.

Free Trial Offered?:

Yes

Integrations

Offers API?:

Yes, Usersnap provides an API

All Usersnap Integrations

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Screenshots and Video

Company Facts

Company Name:

Usersnap

Date Founded:

2013

Company Location:

Austria

Company Website:

usersnap.com/

Edit This Page

Product Details

Deployment

SaaS

Training Options

Documentation Hub

Online Training

Webinars

Support

Standard Support

24 Hour Support

Web-Based Support

Product Details

Target Company Sizes

Individual

1-10

11-50

51-200

201-500

501-1000

1001-5000

5001-10000

10001+

Target Organization Types

Mid Size Business

Small Business

Enterprise

Freelance

Nonprofit

Government

Startup

Supported Languages

Croatian

Czech

Dutch

English

French

German

Hungarian

Italian

Romanian

Serbian

Slovak

Spanish

Swedish

Turkish

For Websites

Heatmaps

Prototyping

Screen Activity Recording

Unmoderated Testing

Usability Testing

User Journeys

User Research

Quality Management Software

Audit Management

Complaint Management

Compliance Management

Corrective and Preventive Actions (CAPA)

Defect Tracking

Document Control

Equipment Management

ISO Standards Management

Maintenance Management

Risk Management

Supplier Quality Control

Training Management

Product Management Software

Collaboration

Feedback Collection

Idea Management

Milestone Tracking

Prioritization

Product Roadmapping

Release Management

Requirements Management

Resource Management

Workflow Management

Issue Tracking Software

Assignment Management

Dashboard

Escalation Management

Issue Auditing

Issue Scheduling

Knowledge Base

Project Management

Recurring Issues

Scheduling

Task Management

Digital Experience Platforms (DXP)

Alerts / Notifications

Auto-Tagging

Blogs

Calendar

Content Modeling

Digital Asset Management

File Sharing

Form Builder

Forums / Message Boards

Headless CMS

Knowledge Base

Performance Monitoring

Personalization / Segmentation

Reporting / Analytics

Surveys / Polls

Templates

User Management / Permissions

Version Control

Wiki

Workflow Management

Design Feedback Tool

Customer Success Software

Account Alerts

Account Management

Communication Management

Customer Engagement

Customer Lifecycle Management

Health Score

Onboarding

Revenue Management

Usage Tracking / Analytics

Win / Loss Analysis

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

Customer Feedback Software

Customer Experience Software

Action Management

Analytics

Customer Segmentation

Dashboard

Feedback Management

Knowledge Management

Multi-Channel Collection

Sentiment Analysis

Survey Management

Text Analysis

Trend Analysis

Complaint Management Software

Case Management

Complaint Classification

Corrective Actions (CAPA)

Customer Complaint Tracking

Feedback Management

Forms Management

Issue Tracking

Quality Assurance Management

Routing

Self Service Portal

Social Media Monitoring

Survey Management

Bug Tracking Software

Backlog Management

Filtering

Issue Tracking

Release Management

Task Management

Ticket Management

Workflow Management