V-Person Integrations

Livepro serves as the perfect Knowledge Management solution tailored for Customer Service and Experience. This versatile platform can be utilized in a variety of environments, such as at service counters, in field operations, or for customer self-service applications. It is designed to enhance customer experience scores while simultaneously decreasing the time required for training new employees. Additionally, Livepro promotes compliance and boosts staff engagement, making it a comprehensive tool for customer experience management. Unlike traditional systems that rely on extensive and complicated documentation, Livepro prioritizes delivering concise answers to agents. Its robust functionalities, including efficient search capabilities and straightforward process guidance, facilitate this approach. The user-friendly interface of Livepro minimizes the need for extensive training, which in turn fosters greater staff confidence and elevates customer satisfaction levels. By leveraging Livepro, businesses can achieve a remarkable 25% reduction in average handling time (AHT) and a decrease in call transfers by up to 35%. As a result, companies experience improved staff engagement and shorter onboarding times. Furthermore, the platform enhances compliance and mitigates risk through its authored content and SOC-certified secure data features. With Livepro, organizations are well-equipped to deliver exceptional customer service while optimizing operational efficiency.

Eliminate the unseen obstacles that exist between various systems, applications, and data sources. Discover the automation platform designed to streamline even your most intricate processes efficiently. Transform your workflow to appear effortless—because it truly is. Seamlessly manage your most essential and complicated processes across diverse systems and teams, effectively eliminating data and application silos. Propel every task forward with enhanced speed. Implement AI and automation tools wherever your teams operate, supported by user-friendly resources and professional guidance. Enjoy the confidence that comes from automating with AI in any scenario, regardless of complexity, while maintaining robust security and governance measures. Receive tailored support throughout your journey. Begin with hands-on training, leverage the knowledge of a community consisting of over a million automation experts, and tap into a worldwide network of partners ready to assist. Additionally, your teams will benefit from continuous learning opportunities to stay ahead in the ever-evolving landscape of automation.

Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.

Cascade Suite is crafted to meet the needs of fund administrators who require improved accuracy and oversight across multiple funds through a scalable private equity software solution, while also providing asset managers with a cost-effective tool for reporting and reconciling deal-by-deal waterfall calculations. It promotes greater transparency and ensures compliance for both regulators and investors, automates complex allocations and calculations, and significantly reduces operational expenses. These benefits are merely a glimpse into the capabilities of Cascade Suite. This powerful and flexible proprietary software serves as an exceptionally effective resource for your alternative investment structures, efficiently supporting industries such as private equity, real estate, venture capital, hedge funds, mutual funds, and managed accounts. With a variety of deployment options available, Cascade Suite is ready to revolutionize your investment management workflows, enhancing overall efficiency and productivity in the process.

Revolutionary SaaS offerings for digital identity can significantly reduce risks, enhance operational efficiency, ensure compliance, and accelerate the realization of business goals. Instead of focusing solely on individual tools, our holistic approach is crafted to support the implementation and expansion of your projects, maximizing your investment. Our dedicated experts in digital identity can assess your current systems and create a customized modernization plan that drives advancement. By maintaining a vendor-neutral perspective, we deliver state-of-the-art solutions and tools that facilitate the creation of scalable digital identity frameworks. This strategy improves program effectiveness through the use of monitored and analyzed KPIs, allowing us to recognize trends and behaviors that inform smarter solutions. Prioritizing modernization, empowerment, risk management, and automation is crucial for shaping and executing the future of your organization’s digital identity, ensuring you remain competitive in a swiftly changing environment. In addition, by embracing this strategy, your organization will not only be equipped for the future but will also establish itself as a frontrunner in the realm of digital identity governance. This proactive stance ensures that you are not just keeping pace with industry changes but are also setting the standard for others to follow.

Xerox® DocuShare® is a comprehensive content management platform designed to improve your organization’s operational efficiency. By consolidating documents, images, layouts, and presentations within Xerox® DocuShare®, team members gain straightforward access to essential resources that support effective collaboration, sound decision-making, and the successful completion of tasks. This centralized approach not only optimizes workflows but also helps maintain organization and clarity. The platform efficiently captures, indexes, and stores both structured and unstructured data, making the shift to a digital office environment smooth and effective. Moreover, DocuShare® enhances communication among teams through advanced document-level collaboration tools, enabling various departments and remote workers to function more effectively. To protect sensitive data and minimize risks, it provides user- and group-specific access controls alongside extensive tracking, reporting, and retention features. Additionally, its robust search capabilities allow users to quickly locate important business information, whether they are at their desks, using mobile devices, or working with a multifunction printer (MFP). Collectively, these functionalities empower organizations to boost productivity and sustain a competitive advantage in their industries, ultimately leading to improved outcomes and stronger performance. This makes Xerox® DocuShare® an invaluable asset for any organization striving for operational excellence.

More than 50% of a legal department's budget is often directed toward external law firms, driving many organizations to meticulously audit invoice payments that may consist of thousands of line items annually. By improving compliance measures and reducing instances of overpayment, clients can realize cost savings ranging from 5% to 10% on their expenditures for outside counsel. Moreover, optimizing the invoice review process has the potential to reduce the time dedicated to this task by nearly 80%. This efficiency not only provides reliable data but also empowers law departments to extract strategic insights that can lead to additional savings. Additionally, it can effectively minimize overspending on outside counsel by as much as 10%, guaranteeing a positive return on investment from the outset through thorough billing evaluations and expedited payment procedures. The implementation of automated invoice analysis alleviates the workload on legal department personnel while also cutting down the time typically required for these evaluations by up to 80%, thereby enhancing efficiency and cost-effectiveness in legal expenditures. In summary, such organized strategies can profoundly reshape the financial dynamics within legal departments, fostering a more sustainable approach to managing legal costs.

Investing in the right technology at the ideal times and on appropriate platforms is crucial for driving innovation, boosting customer loyalty, and growing your business. By effectively utilizing cloud technology, you can achieve desired outcomes that may provide returns on investment up to three times greater, all while facilitating faster results at reduced costs, risks, and disruptions. DXC is dedicated to assisting you in making well-informed decisions about migrating applications to the cloud and determining the best times for these transitions. With DXC Cloud services, you can maximize your data's potential while ensuring a secure environment. Our proficiency in managing hybrid IT systems for some of the world's largest enterprises highlights our understanding of the essential role that cloud computing plays in critical IT functions. Each year, our cloud migration services help transition 65,000 workloads to the cloud, and we have effectively modernized countless mainframe systems while successfully migrating over 15,000 applications. Let us partner with you to define, implement, and manage your cloud strategy with precision. By collaborating with DXC, your cloud journey will not only be executed flawlessly but will also reach its utmost potential, allowing us to build a strong digital foundation that advances your business to new heights. In this rapidly evolving technological landscape, having a reliable partner like DXC can make all the difference in achieving sustained success.