VIABI Reviews

QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.

Fraud.net stands as the premier framework for managing fraud, utilizing an advanced collective intelligence network, cutting-edge AI, and a state-of-the-art cloud platform that empowers users to: * Integrate fraud data from various sources with a single connection * Identify fraudulent transactions in real-time with an accuracy rate exceeding 99.5% * Reveal valuable insights hidden within vast amounts of data to enhance fraud management strategies Acknowledged in Gartner's market guide for online fraud detection, Fraud.net offers a robust, real-time solution for fraud prevention and analytics specifically designed to meet the demands of businesses. It serves as a centralized command hub, merging data from multiple sources and systems while monitoring digital identities and behaviors, ultimately employing the latest technologies to eliminate fraudulent activities and facilitate secure transactions. Reach out to us today to start your free trial and experience our services firsthand, ensuring your business is protected against potential fraud.

Cost-Effective Document Management Solutions Transitioning to a digital office setup will help eliminate the need for paper while streamlining various processes. The document management software from SearchExpress enables the sharing of not only scanned documents but also eForms, as well as Word and Excel files. Employees have the flexibility to access crucial documents from their smartphones, tablets, or PCs, enhancing overall productivity. Harnessing the Power of Machine Learning With SearchExpress, manual data entry can be replaced by Artificial Intelligence, significantly reducing human error. The software utilizes pre-trained Microsoft Machine Learning AI to automatically extract invoice details without requiring any additional training. Streamlining Document Management SearchExpress provides advanced search capabilities and document workflows that help automate business operations, ensuring that team members have timely access to necessary information. The innovative SearchExpress Voice Digital Assistant, known as Cyber Express (TM), facilitates voice-activated queries, allowing users to access their business’s data effortlessly. This smart speaker and smartphone assistant enables users to ask questions verbally and receive spoken answers regarding their business information, enhancing accessibility and convenience. SearchExpress is available in both cloud-based and on-premises formats, offering flexibility to meet varying business needs.