What is Wendi?
Wendi efficiently prequalifies patients and verifies their insurance benefits while also handling appointment scheduling with healthcare providers. This versatile assistant is accessible from any section of your website, including telehealth meeting rooms, enhancing patient interaction. Patients can reach out to Wendi to cancel, reschedule, or modify their payment details at their convenience. Existing patients have the flexibility to manage their appointments—whether it's booking, canceling, or rescheduling—no matter where they are. With the capability to swiftly and accurately verify insurance benefits from over 1,800 payers, Wendi ensures that all insurance policies are re-evaluated around the clock, every day of the year. Additionally, Wendi features a comprehensive phone system that supports unlimited call routing and forwarding, ensuring seamless communication. In the event of missed calls, Wendi promptly sends a friendly text message to offer assistance. Furthermore, Wendi is equipped to manage all incoming texts and calls for your practice, and every interaction is meticulously recorded for reference, enhancing the overall patient experience. By centralizing these functions, Wendi significantly streamlines administrative tasks, allowing your team to focus more on patient care.
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Wendi Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Be attentive!
Date: Jun 05 2024SummaryMy experience has been bittersweet. I liked the idea of their bot and the ability to check on insurance benefits. But it did not work for my clientele, which is older and do not like to work with bots. They gave me a few discounts to see if I would stay with Wendi, but they did not let me close the contract earlier than 1 yr. Now that I am out, I cannot get to transfer my phone number of many years out of Wendi. Very disappointing.
PositiveNice chatbot in the website. Good to have the ability to check client's insurance benefits. Good customer support.
NegativeI left Wendi 3 days ago after my 1-yr contract because it did not work for my older clientele. But till today, I have not been able to transfer my business phone number out of Wendi because they just do not respond to my emails and calls. It has been very frustrating. Getting a new phone number for my business at this point would be a headache. I keep hoping someone at Wendi will contact me and let me know how to get the Portal Pin # to be able to transfer my phone number elsewhere.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Lifesaver
Date: Sep 08 2023SummaryFrom demo to set up all went surprisingly smooth! Bottom line has saved me a lot of money and made things easier for the patients. Win win.
PositiveHas saved me from hiring someone else and my future patients don’t have to be kept waiting. Customer service awesome too.
NegativeJust a couple hiccups with set up. All in all very satisfied though.
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