What is Workelevate?
Workelevate is a decentralized exchange (DEX) platform specifically created to improve the employee experience by tackling issues in IT, HR, and Field Operations. The platform streamlines the IT support inquiry process by utilizing sophisticated tools such as a Self-Servicing Conversational AI Chatbot, a Self-Healing Agent, and an all-encompassing admin console.
Our DEX platform offers seamless integration with numerous IT Service Management systems, including ServiceNow, BMC, Zoho Desk, and Symphony Summit, in addition to custom ITSM solutions that can be tailored to organizational needs. It also interfaces with HR Management Systems like Darwin Box, Ramco, SAP SuccessFactors, and People Strong, thereby ensuring a smooth user experience. Furthermore, the conversational chatbot is compatible with widely-used platforms such as Google Workspace, Microsoft Teams, Slack, WhatsApp, and most major web browsers.
For larger corporations needing onsite support, we provide customizable offerings that include Conversational AI, Remote Support, and tailored Onsite Support to meet unique client demands. Conversely, smaller businesses can draw from our extensive 25+ years of expertise in end-user management, which guarantees they receive the essential support needed to boost their operational efficiency. This multifaceted approach enables us to meet a diverse array of organizational needs, assuring that every client, regardless of their size, can significantly enhance their employee experience while fostering a culture of continuous improvement.