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What is XCastLabs?

For over two decades, our cutting-edge technology has been at the forefront of providing telecom services. We specialize in a variety of areas including Hosted IP-PBX, SIP Trunks, Call Center Software, Wholesale, and Data Services, ensuring that our offerings align with the FCC standards for STIR/SHAKEN network compliance with outstanding service, competitive rates, and top-tier products.

The XCast Unified Communications system is designed to be both scalable and international, featuring unlimited, complimentary extension-to-extension connectivity across the globe, all managed effortlessly through a web-based Administrator Control Panel (ACP) that simplifies the oversight of your features.

We are excited to present our promotional pricing options, which include the Hosted PBX Basic package at just $9.95 per month and the Sip Trunking Basic plan at only $4.95 per month, making it easier than ever to enhance your communication capabilities.

Pricing

Price Starts At:
$4.95/month
Price Overview:
Promotional Plans:
Basic SIP Trunk $4.95
Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order.

Basic PBX $9.95
Free Office phone per extension, Free Installation and Inbound minutes.

Check website for standard pricing.

Integrations

Offers API?:
Yes, XCastLabs provides an API

Screenshots and Video

Call Center Software

Call Center Software

Company Facts

Company Name:
XCastLabs
Date Founded:
2009
Company Location:
United States
Company Website:
xcastlabs.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
Android
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English

XCastLabs Categories and Features

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

SIP Trunk Provider

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

XCastLabs Customer Reviews

Write a Review
  • Reviewer Name: Helen N.
    Position: Digital Strategist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Features Rich Communication Software

    Date: Aug 07 2022
    Summary

    While it's relatively expensive, it offers leading and competitive features making it the best for business use.

    Positive

    First, the support is amazing.
    Handling the software is easy as it's UI is carefully designed and everything is within reach.
    I like quality of audio and video when conferencing.
    Call monitoring, encryption, voice recognition, and call recording are some other features I like.

    Negative

    It's not the most affordable VoIP solution in the market.

    Read More...
  • Reviewer Name: Habakkuk T.
    Position: Company Admin
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My Review of XCastLabs

    Date: Aug 07 2022
    Summary

    Using XCastLabs has been a breeze and it meets all our VoIP needs. In addition, it works perfectly as a business call center.

    Positive

    I have used this software as a ca center ans aa business VoIP and I can say it offers the very best.
    From blended calls to manual dialer, this software has it all.
    It's effortless to use and handles business communication needs flawlessly.

    Negative

    It's one software that I have used successfully without downtime issues or malfunctioning and I therefore have no complaints.

    Read More...
  • Reviewer Name: Harriet M.
    Position: Stock Controller
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Better Connection With XCastLabs

    Date: Aug 07 2022
    Summary

    XCastLabs is one software that effortless and exceedingly meets its intended use. Our business has immensely benefited for this clever software.

    Positive

    One thing that makes XCastLabs standout is the ease of connecting the business with its clients thanks to it'a business phone system features.
    I like that setting up the software as well as scaling is easy.
    It's effortless to use it and manage calls.

    Negative

    Saying that XCastLabs is the best is an understatement as it's flawless.

    Read More...
  • Reviewer Name: Anne W.
    Position: Customer Service Representative
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Powerful VoIP Software For Business

    Date: Aug 06 2022
    Summary

    I have had a positive experience using XCastLabs. It's affordable and gets the job done. Since it has worked well, I recommend it to other businesses.

    Positive

    I like that XCastLabs is not only affordable but also offers amazing features.
    Supports many calls which is a plus for a business.
    It's high speed and very effective.

    Negative

    I haven't experienced any issues with XCastLabs. It has worked as expected.

    Read More...
  • Reviewer Name: Melanie H.
    Position: Software Engineer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Offers versatility and good performance in Unified Communications

    Date: Aug 05 2022
    Summary

    Provides a robust set of telecommunications solutions and services with excellent performance and a wide variety of telephony technology options.

    Positive

    Provides a set of attractive and useful features such as call monitoring, unlimited extension dialing, message waiting indicator, among others. Integrates very well with Microsoft-based equipment.

    Negative

    I have no negative aspects to mention, they are very complete and robust services.

    Read More...
  • Reviewer Name: Nicolas P.
    Position: Financial Analyst
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Robust and versatile telephony service

    Date: Aug 06 2022
    Summary

    This provider has guaranteed us the implementation of a telephony system adapted to our business style and adapted to the current technological needs.

    Positive

    It has a friendly and easy to use control panel. The fax function through Windows is very useful to us. Our sales force has improved their ability to service our customers. The HD technology offered for calls provides all the clarity and stability expected.

    Negative

    I can't think of anything I dislike, its high technological capability has improved our relationship with our customers.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Accountant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    the best of all time

    Date: Aug 03 2022
    Summary

    The best experience that can be demanded, thanks really, they are the best at what they do, I recommend them 100%.

    Positive

    That attend thousands of calls per second with the speed that we all want without delays thousands of companies have certified it for years that they are the best.

    Negative

    I did not find anything bad to limit about you for me you are the best.

    Read More...
  • Reviewer Name: Audrey G.
    Position: Senior Accountant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Tool For Business VoIP Needs

    Date: Aug 06 2022
    Summary

    When it comes to handling and managing business communications, XCastLabs offers more than just the basic VoIP features. It's affordable, easy to use and is scalable too.

    Positive

    I have used XCastLabs for a long time and I like it's capabilities when it comes to handling business communication.
    I like that its simple yet it houses lot's of features
    Integration with other tools such as Microsoft is easy.

    Negative

    For the time I have used XCastLabs, I haven't encountered major challenges worth mentioning.

    Read More...
  • Reviewer Name: Eileen J.
    Position: Administrative Maneger
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fluid communication with our clients

    Date: Aug 06 2022
    Summary

    Our responsiveness has improved significantly, so our performance and productivity show ample signs of growth.

    Positive

    It is very easy to answer, transfer and return calls. It provides a very useful and easy to use call log. I really like that we can now receive calls from Microsoft Teams. It also allows us to develop conferences with excellent quality and stability.

    Negative

    There is nothing I don't like, this telephony service has evolved over time.

    Read More...