Zadarma Reviews

I have used the service for about 2 years and so far there was no issue which could not be checked or fixed within 5-10 minutes.

The support team is very responsive whether in online chat or ticket - they speak your language, send you the necessary links. I would definitely recommend Zadarma to other business owners.

Low prices for the numbers and calls.
Very clear instructions to set up PBX.
CRM is already integrated + the instructions available! (which is great!)
Easy setup + mobile apps + computer programs (each user can decide what works for him).
Responsive support team 24/7.

Just some small setup issues initially, but the question was answered within 2 mins in the chat.

This phone company stands far above competitors as the premier PBX provider thanks to an unrivaled suite of capabilities - massive number availability, inexpensive 800 service, seamless CRM integrations with Salesforce, and 100% accurate speech recognition. The only tiny gap is a lack of support for some languages like Italian, but with market-leading features across the board like those mentioned, this company still comes out way ahead as the clear first choice for business phone needs.

We've tried all the competitors, this is really the best PBX among them. Huge variety of numbers, cheap incoming 800, integration with all CRMs, in particular we were interested in Salesforce. Plus speech recognition is included, works 100% accurately.

Didn't find, but not all the languages presented yet. We would appreciate Italian.

This VoIP service has been a game-changer for me. It's not perfect, but the pros outweigh the cons. If you're thinking about going VoIP, give it a shot.

Clear Calls: Calls are crystal clear. I haven't had many hiccups, even with international calls.
Saves Money: It's budget-friendly. I'm spending less on phone bills since I switched.
Packed with Features: Lots of cool features like call forwarding, video chats, and voicemail. It's made my work life easier.
Easy to Use: Setting up was a piece of cake. The interface is user-friendly, even for tech newbies.
Scales Up: Whether you're a tiny startup or a big corporation, it can grow with you. Add or remove users as needed.

Needs Good Internet: It relies on a stable internet connection. Internet problems mean no calls.
Emergency Limitations: Not the best for emergencies. You might need a backup plan.
Hardware Matters: Some old gadgets might not play nice with it, so check compatibility.

You can always write to the chat, once I even wrote at night and they answered me quickly and helped with configuring hardware from Cisco.

I didn't use many features, just numbers for incoming calls, 3 years without failures is the main thing for me.

There was no negative experience, everything is ok.

I have been working with them for over year and I'm enjoying it. They keep adding features to the CRM and the PBX, at the moment only more numbers from countries in Asia and Africa would be great.

The interface and features in the PBX, their own CRM and the integrations with others make it a useful product to combine. They offer telephony services and recently added data for travelers. We're looking forward to the new implementations they plan in the future. It is worth the price. Thank you Zadarma.

Wish they could add numbers from more countries, specially mobiles.

I thought that it can be hard to me to set up PBX but they had very clear instruction and 24/7 support team. I even use CRM Teamsale. Totally recommend.

In my work I like speech analytics. I have a beauty salon in Czech Republic and want to know the source of my clients and how my administrators talks with them.

The main cons for me is that I didn't find this platform earlier.

It helps me a lot to save money and call economically to France, Belgium, and Poland and some European countries and also it organizes my incoming calls with a free secretarial service according to the language of my clients and from where they are calling from.

In general, very good service which is helping me from 2019. Thank you guys for all and for the customer support!

Calls rates.
Calls quality.
Their free PBX and CRM.
many features for free (voice mail, call forwarding, conference, call tracking ...)
Customer service which is always available.

No available app for MacOS.

I had a hard time with number forwarding, but Zadarma's customer support worker, Alex, gave me a hand. Everything works fine, with affordable prices, plus free integration with HubSpot.

Call forwarding, call transfer, call tracking and the rest of the features of PBX and CRM. I use it on a daily basis for inbound and outbound calls.

Didn't understand how to set up forwarding with the instructions.

The support is beyond friendly and helpful. I can definitely recommend this website and this company!

I use this website for private reasons and not for business reasons. I have no problems with the website. The call forwarding to my cellphone and as well to virtual phone numbers works perfectly fine.

Nothing. Simple, clear pricing, transparency - it just works.

The service is very useful for my needs, as I travel a lot. It's easy to use, great rates and customer support.

A very useful service when travelling abroad, allowing you to communicate without breaking the bank. The PBX is very helpful, as it keeps the work running even when I'm not at the office. I mostly use it to make and receive calls, and some features of the PBX, such as voice greeting, voicemail and call recording.

I have no complaints so far, everything is working flawlessly.

I like that Zadarma offers flexibility in customization, great functionality, and a lot of services. Most importantly, it's all available at a low price or even for free. This saves my money and time.

Low price.
Functional.
Support 24\7.
Zadarma app for iOS and Windows.
A lot of numbers.
Free PBX.
Free CRM.

No company app for MacOS. I hope the application will be created in the future.

I like that PBX and CRM are already integrated. I use it all for free while paying for the number only. Virtual numbers are cheap.

Lots of virtual numbers
Easy setup
Free PBX
Free CRM
Free call tracking
Callback etc
Speech analytics
Mobile app

No possibility to send out the notifications to my client's social media.