Zoho Assist Reviews

Zoho Assist is more vibrant and brings togetherness for companies.
More so, Zoho Assist has live assistance and this brings more satisfaction to stakeholders.

Zoho Assist reach to customers efficiently.
Further, Zoho Assist has a straightforward deployment option.

The aggressive nature of this tool brings satisfactory to users.

My overall experience with Zoho Assist has been positive particularly for organizations seeking a straight forward & feature rich remote support solution.

The platform's security measures, including end to end encryption & multi factor authentication, prioritize the confidentiality & integrity of remote sessions.

The interface while user friendly, might lack the sophistication of of more specialized remote support solutions.

Zoho Assist has become this perfect solution so that our computers can be connected remotely in a very simple way. The important thing about this platform is that we have been able to configure all the computers in this company so that they can be attended to or enable a remote connection remotely. unattended, since if we need to remotely connect to the computer of the different company actors, we can do so immediately and without prior authorization. I have really liked the stability and comfort that I have presented when using this platform, it has really helped me a lot to customize the way in which I remotely connect to different devices, in addition, it has been key to remotely connect to client devices or devices of employees, either for a remote assistance or support connection or for the resolution of any problem. This platform has been present in our company for several years, and we really feel very comfortable since it provides us with a relatively stable remote connection, in addition, the file transfer has been perfect, it helps us to move files from our computer to the computer of some client who is far away. We think that overall, this platform has performed great and has allowed a lot of remote connection between different computers to be amazing.

Zoho Assist is incredible because it handles very well the way in which I can connect remotely to different devices, the platform helps a lot with a service that allows you to connect remotely to various devices without any limit. One of the main features that I like about this platform is the way that I can remotely connect to different computers, since I can remotely connect with custom sessions or I can also remotely connect with an invitation on request, also, the invitations can also be sent using email, to facilitate the way you connect to a computer, just by opening a link, you can enter directly to a computer thanks to this platform. Another very positive thing about this platform is that you can access various devices, you can configure each mobile device computer so that you can connect to them unattended at any time, this function is very important since it allows you to connect to different computers without the need for pass the primary invitation process. Another quite positive thing about that platform is the great way in which you can transfer files, this file transfer is quite optimal since it allows you to transfer files from one computer device to another, the transfers are made in each remote connection you are making, I can transfer several files at the same time, in addition, all the files have an encryption system, which allows to increase the transfer security.

The main negative aspect of this platform is in relation to the high consumption that it has between devices, the remote connection that runs on each computer is quite consuming, which sometimes causes users to be unable to perform other activities while a remote connection is active In addition, it is important to highlight that this remote connection increases its consumption when you are transferring large files between computers. Another negative aspect of this platform is that it does not have the annotation function, which is quite a serious problem, since users who connect to other computers will not be able to make annotations on the monitors of that computer to which they are connected, annotations it would serve to display specific things during remote connection, but unfortunately this feature is not available.

I must admit that my general experience with the help of this platform has been totally good since it came to our company in general. Its effectiveness when making remote connections is quite good, since it is only enough to write the IP of the computer and the security key, in this way you will be able to access an instant remote connection. The system in general is quite good, it is very well done and each one of the functions there is no doubt that the remote connection is much more complete and that there is average communication, all our employees have been using this remote connection service for more than a year, since it was shown that it is not necessary to download any type of application and you will be able to connect remotely to another computer without having to make much effort, I must also highlight that when obtaining this platform, we have obtained a discount for the purchase of annually, that is one of the positive things that this platform has, it gives you a discount when you get your paid membership. It is also important to mention that if there is an unstable Internet connection, the remote connection will automatically be canceled, this seems to be a positive factor about this platform, however it is totally negative, since sometimes it had failures with this Internet connection and we require that the remote connection remains active, however the remote connection is automatically canceled and we have to reconnect manually. There are several things that need to be improved within this platform, we all fully trust that this platform will optimize each of its negative functions.

Zoho Assist It is considered by us as one of the easiest ways to make a remote connection on any computer, also this is a software that is based on the cloud and you can access a remote connection regardless of whether you have any application downloaded or not. One of the main things that I like about this platform is that it is in the cloud, and its use is done by accessing a website, in this way you can give remote assistance web-based concessions, you will not have to download any type of application inside the computer that could put your information at risk because it does not help you feel confident. Another thing I like about this platform is that you can start a seven-day free trial, you can make full use of the remote connection platform just by registering with your Google account or with your Facebook account, Twitter quite complete and it will help you adapt to each of the remote access functions and you can prepare yourself to make a much more advanced connection. I should also mention that I love the way this platform provides me with real-time connection status, so I can tell if any of our employees' computers are being used for a remote connection at a specific time. a section where you can see all the devices registered and that are not being attended to, you can also view the connectivity history of your computer and the computers of the entire company, thanks to the fact that this system has a department section, where they are All the computers are integrated, so knowing the status and history of each of them is completely simple. Lastly, I have to mention that I love the communication within each remote session, this platform allows me to communicate through voice and video chat, I can interact with clients or employees and I can solve problems by connecting with him through this chat voice or video, this mode of communication is quite good and stable, and helps make the remote connection much more complete and effective.

This platform has a great remote connection mode, its stability during each connection is really valuable, however, one of the main negative things that I sing about this platform is that the file transfer is not really effective. The transfer of files during an active remote connection is not fast, Chivos promises SSL encryption for the files, And that's good, I really love the fact that you can get a security decryption for each of the files that are being transferred from a computer to another, however, it would be excellent to optimize the speed and delay of each file transfer, all that but for doubts, it would help make my experience much more complete, currently the file transfer takes approximately five minutes or more, depending on the number of files you are sending simultaneously. Another thing that I don't like about this platform is that when you restart a computer, you have to manually reconnect the remote. This system is not able to keep the session open when the computer is restarted through the remote connection. They promise that control of the computer will not be lost while this reboot is performed, but it is totally false, I am really unhappy with that functionality.

Despite the problems that we have faced during our experience from the app for mobile devices, the general experience was quite good, there are things that can be improved in this App for mobile devices so that the user has a more complete environment. Our experience from the computer version was good because it allowed our clients to obtain a more complete support, when some doubts arise regarding the purchase of our properties on our website, we can immediately access our clients' computers and give them closer support. In addition, the agent availability function allows us to transfer a request to another agent so that they can attend to the client without having to make them wait, this has prevented a long waiting line from forming.

The presence that Zoho Assist has in our company is due to the fact that it is used to have much more stable remote connections that help us connect with clients or with any individual that needs remote support. The main thing that I liked about Zoho Assist is that I can share all kinds of files or documents through the channel of this software, there is no need to use third-party software to share files during a remote connection, also, I like the The way in which I can organize the remote connections that I will have at certain times of the day, keeping a correct control of these schedules allows me to know exactly which client I will attend to at a specific time, it is impressive. Lastly, I really like being able to communicate via various means with Zoho Assist, I can communicate via text, voice and video chat. This variety of communication mechanisms helps make the remote connection more complete and more interactive with the client.

The main problem I have had with Zoho Assist is that I cannot connect to my computer when I am away from my office. When I try to remotely connect my cell phone with my computer, it is not possible since my computer is unattended, and so it happens when I try to connect to a client's computer and this client does not know how to approve the remote connection, this flaw has limited the I use my computer outside my office, sometimes I have to do things on my computer and I would like to be able to do it through Zoho Assist without going to my office. On the other hand, one of the things that I did not like is that the top bar that appears during a remote connection from the mobile version is quite wide and interrupts the user's use or mobility a bit.

For us, this platform within our company has meant a correct advance, because we have achieved that our clients have great satisfaction when contacting us, we have also given excellent attention when connecting remotely, and provide much more concrete support. Within our real estate company, connecting remotely has been very important, because we have been able to carry out negotiations through these remote connections. I am very satisfied with the general experience that this platform has given me, since it came to our company it has been a total success, we quickly adapted to all the functionalities and we correctly understood how remote connections from the cloud worked, Currently, we are quite easy to use this platform, day to day we use it to connect and we also use it to connect with other employees when necessary or remotely to support a problem, we will continue to use this platform for much longer, we feel that you are very familiar with it and which will give me much more long-term results.

Zoho Assist It is considered by us as one of the best services to make a stable remote connection, this platform works together with all the integrated services of Zoho, which allows you to connect remotely with all the contacts that you have registered within the platform from Zoho. One of the most positive things about this platform are the following:

- Use the Zoho Assist platform It is quite simple since it works as a platform in the cloud, where you will only have to access the platform online from a website, you will not have to download any type of program or additional platform for your computer or mobile device. This is one of the most positive things about this platform because there is no need to download any additional program to use it, not only is it enough to access a website where the platform is integrated, and immediately you will be able to access the remote connection.

- Connecting remotely to a client or employee is quite simple because it is only enough to send the connection invitation by email, by sending this email, that person will have access to a direct remote connection, in which you can manage your computer smoothly from this web page, you do not need to enter any type of IP address or password, just access to the shared link is enough.

- This remote connection service put a voice and video chat, previously I have used other platforms in which I have only been able to use a live chat, where I can communicate with the other person, however, on this platform I have been able to diversify the way of communication, since I can communicate with clients through a live chat, where communication is much clearer and more direct. It should be noted that the quality of the video chat is impressive.

- This platform has excellent compatibility with several monitors, this benefits a lot since when you connect to a client's computer that has more than one monitor in operation, you will be able to have access to all those monitors and have a wide view of the computer, currently , there are very few remote connection programs is this function implemented.

- I love the way I can perform reboot and reconnect within this platform without losing control, I can keep a remote connection active while the other person's computer is during a reboot, running in the cloud keeps stable connection even though the computer is restarting i know, this way, when the computer connects to the network again, the remote connection will continue without any interruption.

During the use that we have obtained with this remote connection platform, we must admit that many of the functions, behaved wonderfully, brought incredible benefits during the remote connections that we were making for our clients. However, below we will mention one of the most outstanding negative things during this experience:

- Within this platform, a function needs to be implemented to improve the fluency of the remote connection transmission, as well as a function to improve the video quality of the remote transmission. Currently, there are many computers that do not They have the right characteristics to have a correct fluency during the remote transmission, so it would be incredible if a system was implemented that could reduce the quality of the transmission to favor its fluency, this would help more users to use this platform without worry about the performance of your computer during the process.

- Currently, when you access the sessions section in which you can view the active connections within your work department, this section is not updated in real time, it is possible to see in real time the connections that are active, I have noticed This is because I have done a test with my work team and I have noticed that active remote connections take up to approximately five minutes to appear, I would love for this section of active sessions to be updated in real time so that we can know correctly active connections within our department is important to us.

Overall it's user-friendly and easy to navigate Zoho Assist settings. The connection is always steady and reliable and the cost is reasonable.

Able to keep PCs and workstations maintained remotely.
I can restart/shutdown from my own workstation.
Works great for screen sharing or assisting others to navigate their PC.

You need to switch between multiple monitors which is a pain but can still be done.

Zoho Assist creates a lasting communications path, where businesses engage all the employees and clients effortlessly.

Zoho Assist has a concrete business communication, where it takes all the customers needs efficiently.
Besides, Zoho Assist has a valid customer support and the dashboard design is incredible.

Zoho Assist is friendly, and has better pricing, and therefore, there is absolute assistance from the program.

Zoho Assist has become a very important platform for us, and also for all our clients, whenever we need to provide remote support to our clients, we tell them to download this platform to be able to connect remotely instantly. I loved the experience I had with this platform, I consider that I have had a correct administration of the remote sessions of my company, I can keep track and record all the remote connections that have occurred in a specific time, as well as I have enjoyed of very stable remote connections, with tools that have helped me serve our customers much more broadly, I can communicate with them through voice or video chat, as well as I can communicate through instant chat. I am really happy with all the benefits and functions provided by this platform, small things still need to be improved such as the web version that is currently not as efficient as it appears and the amount of space allowed to transfer files to other computer, It is important to highlight that these negative factors have not changed my opinion about this platform, I still consider that this platform is very useful and its potential is impressive for all companies, since it helps to connect remotely to any computer and also from neglected way.

Zoho Assist is an amazing platform that makes it very easy to connect remotely with any computer or any device, the way this platform works helps you to connect remotely and use advanced tools to have a complete remote connection. This platform offers very stable remote connections, in addition, it offers connections with unattended remote access, there are many positive functions of this platform. Next, I will mention the most outstanding positive things about Zoho Assist.

1.- One of the first things that I like about this platform is that you can schedule all kinds of remote assistance sessions, that means that you can send an invitation and a schedule with a fixed schedule to your clients, with convenient times for them , you can organize assistance sessions in different time zones, in addition, when you send the remote connection invitation to your clients, the time at which this session has been scheduled will be displayed, so that you can connect with your client in a much more organized way. I love this feature and it helps me connect with my clients and make multiple reservations for some specific assistance.

2.- The instant Chat of this platform is very beneficial, it is one of the most important functions and one that stands out the most within the platform, the Chat offers you the ability to send all kinds of images during this Chat window, in addition, you can send and receive messages in real time with your client, you can connect with him and offer more personalized help, engaging in a fairly fluid conversation. It is important to highlight that this Chat works wonderfully, it allows you to connect with your client during the active remote connection.

3.- I love the way I can connect remotely using several monitors, on some occasions I have connected to computers that have more than one monitor working, this has happened when I have connected with one of the clients, and it is incredible how this platform allows me to access all the monitors, I am going to control them in a general way or control each monitor separately, this function is very important and helps me to have a much broader use of all the connected monitors.

4.- Unattended remote access is one of the most important functions for our company, this function has had a positive impact when it was used for remote work from home, during the pandemic many of our employees chose to work from home, and use this feature to connect to your office computers remotely and unattended. By enabling this function, you will be able to connect to the computer that you want without needing to use any code or password. Just by pressing a button you will be able to connect as many times as you want, in addition, you will be able to restart, turn off or suspend the computer whenever you want. . Unattended access is one of the best features.

5.- It is also important to highlight that the voice and video chat functions work wonderfully, they offer fluidity in video transmission, and it also offers fluidity in voice transmission, I have already noticed that this function is very important It helps you interact with your customer much more precisely, it helps you solve problems faster, and it's amazing how you can use these voice or video interaction features and leave Instant Chat aside. I love this feature and it definitely allows me to communicate quickly with customers.

Zoho Assist offers considerably good functions for all types of companies, the way in which this platform works helps you to provide customer service in a much more personalized way, however, during this period I also noticed various negative factors that have affected directly. Next, I will mention the most outstanding negative factors of this platform.

1.- The main negative factor of this platform is that it only allows you to transfer files with a capacity of 2 GB, you cannot transfer several files that exceed that amount of space, if you want to transfer several files that exceed that amount, you must do it by parts, this platform does not allow to transfer many files that have a high weight. This problem is really serious, and it occurs both in the free trial versions and in the paid versions, I have noticed that in the paid versions this limit is not extended when transferring files, I consider that they should optimize this factor and allow that we can transfer the amount of files that we want, For example, this would help that on some occasions we have to transfer files to another computer and we have to leave our office, we would leave the transfer taking place and when we return everything should already be transferred correctly to another computer, so you really need to optimize this function.


2.- Another of the negative things about this platform is the web version, they say that the web version will help you connect remotely without the need to download any software on your computer and you should not worry about updates, however, the web version does not it works great, it offers you a fairly slow connection compared to the version for computers and the version for mobile devices, I have noticed that when connecting remotely with another computer the fluidity is not the same, in addition, it also takes a while to process all messages that are sent within Instant Chat. My recommendation is that various improvements be implemented within the web version, since it is sorely lacking.

3.- Currently, within this platform it is not possible to view the active connections within your company, this platform offers you a main panel which will help you connect remotely very easily, however, within this main panel It should show all the active connections within your work team, but this is not currently the case, you cannot see in real time the number of active sessions within your business circle. It is really necessary that simply this function to have a monitoring of the active sessions, and to know exactly how much time has elapsed in each one of them.

Zoho Assist is a key software for the entire company, it is being used in more than 10 sectors around the company with our employees in other clients when necessary, I have songs, we connect remotely with other employees to offer them support regarding to something or some specific problem, and we use this software for when I promise you client when it is necessary in relation to a negotiation or a specific issue about one of our services, remote access behaves perfectly and offers stability in all sessions remote. Also, I love the way in which I can see the active remote connections within my entire company, in the main panel of this platform I can see all the sessions that are active in real time, how long each remote connection has, I can know with which people are connected and the address of each of them, gives me details of each active session. I admit that my general experience as this platform has been perfect, since I started using it about two years ago, I have obtained really accurate results, I have noticed that the remote connection our company has been authorized on a large scale, in addition, that platform has been key to connect we see each other to the computer in the other office when necessary, for example, let's see if we are outside the office it was our house, we need to connect to the computer in our office, we can use this software without having to go to the office, we can control that computer without having to move from our comfort zone.

Zoho Assist is currently the best way to have an optimized remote access, within any company it is very necessary to have a stable remote access, and this platform provides the necessary tools so that you can connect remotely to any computer, control it is another quality and manage it seamlessly, as well as allowing for stable communication during a remote connection. The main feature that I like about this platform is that it offers me a higher quality of life than the competition, I have tried various websites that are similar to this one, and this platform has given me a higher quality of life, as well as allowing me to have impressive audio quality when communicating with the other person during remote access. Another of the things that I would like is a platform that allows you to have complete control of the computer to which you are connecting, you can turn off, restart, suspend or restart this computer, only count always button, in addition, the connection recorder is restarted moment, which helps to have stability at all times. Finally, I also love the file transfer that you can have during each remote connection, you can extract files or documents from the computer you are connecting to, as well as transfer files from your computer to the other computer on the remote connection, fast file transfer, no matter how many or how many files you send simultaneously, the process will be fast. Next, I will mention the most outstanding positive things about this platform.

* The video quality is far superior to any other remote access platform, this feature is one of the most important missing mother of the platform, if you are one of those who are looking for excellent quality during remote access for your company , this is the best option to consider, because apart from having an excellent video quality, it also has a very good audio quality.

* You can control the whole of the other computer, as I mentioned previously, you can restart, shutdown or suspend the other computer by paws or simple button and keeping a remote connection active, which has a very important support for those who are looking for stability in the remote connection.

* The perfect file transfer within this platform, if you need to transfer a file or document to another computer and do not want to use a cloud storage service, this platform is essential for you, you can transfer files during a remote connection, in addition , all the files you transfer during each connection will be stored in the Zoho Assist cloud.

* Another of the important functions of this platform is that you can connect remotely to any other computer belonging to one of your contacts within the Zoho platform, as it works in an integrated way with all Zoho services, you have remote access from that way, with your registered contacts.

I have never really had any kind of problem with this reform, the only negative thing that needs to be mentioned about this is that this software is a bit expensive, I have compared the prices of each of the plans on this platform with another driver who is takes care of remote access, and I don't see that this platform offers really high prices compared to other software in charge of the same functionality. However, regarding the functionality of generals and the tools that this time has given me, I admit that it has never given me any kind of problem, I have always had a fairly specific and comfortable experience, and this platform has been fluid both in its version for computers, in its version for mobile devices, has never presented any type of failure or any data leak.

Overall the platform has been a great replacement for TeamViewer, which I had significant issues using in the past.

Zoho Assist is a powerful platform that can allow you the ability to access multiple computers from a single device at no cost.

Unclear as to whether or not the free version is available for commercial use.

Zoho Assist has been an important software for my entire company, mainly within my software industry, as I am responsible for helping with any type of software issue that employees have within my company, on some occasions when employees of my company has some type of doubt or some type of problem with a specific software, it is enough to connect remotely to their computers and offer them the appropriate support, I really loved the stability that this platform demonstrated during each remote connection, also, I loved it The great video quality that I was able to enjoy during each remote connection, despite having a high consumption within my Internet, I consider that the quality was second to none. I was able to connect remotely to my company's computers, to offer support to our employees, as well as to connect remotely to clients' computers, when they needed some kind of help regarding financial services. I really loved the experience obtained with this platform, I can use it in its version for computers, the web version and the version for mobile devices, in all three versions it behaved correctly.

Zoho Assist is an amazing platform to enhance the remote connection you have with any type of computer or device, one of the first things I loved about this platform is that it has great integration with all Zoho services, therefore, all the contacts that you have registered within that platform will appear here immediately, thanks to the integration, having access to all these contacts makes it easier for me to access all types of computers, since I only have to request the entrance to any of my contacts, and wait for approval within another computer. Another of the features that I liked about the platform and that it has excellent file references during each remote connection, I can transfer files from my computer to any other device just by connecting remotely, also, you can take several files to transfer them simultaneously , there is no problem. I also loved the highly optimized communication system that this platform has, since I can communicate via audio, video or via Chat during each remote connection, I'm fantastic because if I'm offering any kind of support for my clients, I can communicate directly with each one of them thanks to this excellent communication system. In addition, I must highlight that I loved the great stability there is when connecting remotely to any device, I can turn off, suspend or restart the computer to which I am connected, and in the same way the remote connection will remain active thanks to its synchronization with the cloud, that's awesome.

Currently I don't have any kind of complaint regarding this platform, it has been performing amazingly, also the free trial version is available for seven days but it gives the user full access to each of the remote connection features, Therefore, I consider that free trial version to be quite optimal and positive for new users. I also don't have any kind of complaint with the functions offered by this platform during each remote connection, I have had a pretty good experience when connecting remotely to any device, also, audio streaming and video streaming so or totally stable, the quality is stable even though it has high internet consumption. I hope that this platform continues to offer me such positive results, since I started using it more than three years ago, at no time have I presented any type of failure, all remote connections have been completely stable without any type of interruption, the only complaint what I have is the high consumption within the internet, therefore, if you are using mobile data, you will not be able to connect remotely, since the consumption is high, I recommend that you use a Wi-Fi connection to access all remote connection services without presenting a high consumption.

The benefits that I have obtained thanks to this platform are really varied, mainly because within our project sector this platform has been really key, sometimes we have to provide immediate support to the other projects that our colleagues are developing within the various work areas As a project manager, my main objective is that all projects are completed at the right time and in the right way, so this platform has been key to connecting remotely with our employees' computers and being able to help them develop projects and tasks. corresponding activities. I am really satisfied with the experience obtained with this platform, our project sector has been really key and a very beneficial platform to carry out various projects in the short or long term, in addition, I have felt really comfortable using it for more than a year, the results They have been innovative both for my sector and for other sectors of the company. It has also allowed us to connect remotely with our clients, our clients feel comfortable due to the completely secure platform and we can have a much more direct communication thanks to the audio or video transmission system during each remote connection.

Zoho Assist It is a platform focused on improving the remote connection experience for any type of user, its ability to generate remote connections and quite good, it also has sufficiently functional tools to allow the remote connection to be much more complete, during my experience I have noticed various positive factors which have made this platform work wonderfully within our company, these positive factors were:

1.- This platform has an excellent multi-monitor system, which helps to control several monitors within a remote connection, previously there were quite simple remote connections which only allowed the use of the main monitor of each computer, however, after the arrival Due to this great functionality within the platform, we have been able to remotely connect to computers that have more than one monitor, and we can control each of them completely. This function is very important because it gives us full access to the computer.

2.- The transfer of files is magnificent within this platform, I love the fact that I can connect remotely with any person or client and be able to transfer files while the remote connection works, this helps a lot to share important information or documents while we make the connection corresponding remote.

3.- I love the way I can connect remotely and in a stable way even though the other computer is in reboot mode or sleep mode, if the user of the other computer reboots the computer, the session will stay active if the computer is still connected to the internet, this is a great feature and allows me to keep a connection active even when the user has turned off the computer or put it to sleep. That platform also has computer power-on tools, so if I'm connected, love of Nador, and the connection is still stable, I can turn it on quickly.

4.- Its consumption is relatively low both in mobile devices and in its version for computers, therefore, I can connect remotely to any device or computer in a matter of seconds and obtain a fairly complete and fluid experience. I love the fact that its consumption is relatively low, I have been in a remote connection for more than an hour with another computer, and obtained the same smoothness every time, the platform has always been smooth and has proven to have low consumption within the RAM card.

5.- I can make a correct schedule for a remote connection on a specific day or date, this schedule allows me to add the corresponding invitations for this remote connection, I can add a different inbox of some people to send the corresponding invitations. Scheduling remote connection sessions is great as I can let clients know when we will connect and at what times so they are all informed.

Zoho Assist has become our number one solution to connect remotely with our employees and offer much higher support, but it has also served to connect with our customers, this platform has provided several positive features such as those we mentioned over there, without However, during this experience we have also experienced various negative factors such as:

1.- The two-step authentication of this platform is one of the most outstanding problems, when we agreed to buy this platform for the first time, we were offered a two-step security system which would allow us to add additional security to our account In general, however, this two-step security does not work correctly, sometimes I have entered the corresponding code to log in and an error has appeared, which has not allowed me to log in correctly. To counteract this, I've temporarily disabled two-step security, because it's sometimes buggy.

2.- The annotation system within the screen or remote connection is also another of the negative things, you can make all kinds of annotations within the remote connection, these annotations can be seen by the other person on the other computer in a matter of minutes or seconds, you can draw, add text or insert any type of element within this remote connection, to make it much more interactive, however these annotations will not be visible within the recording of this remote connection session, these annotations are not visible during the remote connection, but if you choose to record it, you will not be able to view those annotations within the recorded video.

3.- On some occasions the inactivity system expelled me from the remote session immediately and for no reason, sometimes I remain inactive for one or two minutes, and this system is very poorly optimized and expels me from the remote session, I would like it to be much more optimized to avoid interruptions during each remote connection.

Remote assistance has become a pretty good solution for us, every moment we have requests for negotiations with clients, and we have to connect to their computer when necessary to be able to process the negotiation much faster, so this platform has been key to connecting with our client and giving them much closer support. The general experience that I have had and all the other employees in this company have had has been positive, we have been able to make simultaneous connections with various clients, and obtain the same experience, I can also visualize the remote connection that is active within my company, I just need to access the section of my department and I can see all the sessions that are active within my company, as the head of the corporate sector this is a very important function for me, since it allows me to provide much more constant monitoring. I hope that this platform behaves in this way, stability is one of the things that draws all my attention, plus the ease of connecting with other clients has also caught my attention.

Zoho Assist is amazing to do instant remote connection, remote assistance has become the best ways to support customers nowadays, so this platform has been the main solution and service to do perfect support if our customers . What I like the most about this platform is that it is a cloud-based software, so you won't have to download any type of application from the desktop, and you will have access to a totally stable remote connection similar to a computer application. Another thing that I like is that you have variety when it comes to connecting with a person, you can send them a code that the platform generates and in this way they can connect, you will also have to enter a password to be able to make the connection. Another way to connect is by invitation, the invitation will automatically connect you to the remote session, so it's easier. The free trial of this platform is also quite complete, it provides you with a 30-day free trial in which you can have access to all the remote assistance functionality, without paying any additional fees. I also love the fact that during each remote session you can transfer files, there is no limit to the number of files you can send, during the sending session you can send any attached file or image.

I have no complaints about this remote assistance software, at all times it has behaved wonderfully and has allowed all our employees specialized in remote assistance, I must emphasize that we have also used the application for mobile devices, and the results have been innovative because all our clients have been able to connect to the corresponding remote session without any problem. The web version that works in the cloud also works quite well in general, at no time has it given any type of error and it has allowed remote sessions to be stable at all times. I hope to continue to have this positive experience and not have any problems with this platform.

Zoho Assist has been an essential platform to strengthen the remote connection with our clients and with our employees, this platform has really impressed me due to its great speed when it comes to connecting remotely with any computer, in addition, it has several ways to connect, You can use the usual connection that asks for the ID and password of the computer, but you can also connect remotely to the computer of any client and employees against the ground using a shared link, that person will have to send you that link and just by pressing it you will be able to remotely connect to that computer. Also, I really loved the fact that this platform gives you full access to all remote control functions, so you can format, reboot, shut down or suspend the computer you are connected to. Important since sometimes I I have connected to my office computer and I have been able to pay it remotely thanks to this platform. Also, I really loved the fact that it doesn't matter if the computer I remotely connect to is recently paid off, I can still turn it on remotely and still use it, the remote connection is not canceled if the computer has been turned off. Zoho Assist is a platform with great potential, I am fully confident that it will continue to provide me with this experience for years to come, I really love the way this platform has adapted to all my needs and provided me with a remote connection status with all my customers and employees.

Zoho Assist has been an important platform when it comes to connecting remotely with our work team and also with other clients, the first feature that I liked about this platform is the great video quality offered in each remote transmission, This video quality has I have been able to correctly visualize each of the sections of the computer to which I am connecting, in addition, the audio transmission has also been very useful within this platform, since when I connect remotely to offer some type of support to my employees or to my clients, I can communicate with them immediately thanks to this very stable and perfect audio transmission. The second feature that I liked about this remote connection is that it allowed me to make all kinds of annotations, these annotations can be made on the entire screen of the computer monitor to which I am connected, the annotations are visible by all the participants of the remote connection , and they are visible in real time, so I can make annotations so that the other person can see them in real time. I also like that that platform allows me to use all the monitors connected to one computer, it has excellent multi-monitor support, so if I recently connected to a computer that has four monitors connected or two monitors, I can easily control each one of them to have a wide accessibility to the whole computer, this function is very important for each remote connection.

The main disadvantage that this platform has is with respect to what happens when the Internet connection is disabled during the remote connection, when this happens, the remote connection is automatically cancelled, and to return to the remote connection you will have to make this remote connection again , since this connection does not resume when the internet connection is connected again, this is a negative factor since if I am connected to a computer of my client, I would like to continue connected even if the internet connection has failed, like this the connection would remain and it would not waste my time making it again. The second negative thing about this platform is that it does not update automatically, in addition, there cannot be an update in progress while you are using the platform, this sometimes causes you to have to stop using the platform to update it and use the latest version. recent, I consider it a negative factor since it makes me lose time that I could use to make remote connections while the version is updated. The last negative feature of this platform is that my collection does not have integration with any type of social network, so if your main objective is to connect remotely with a client that you have obtained on your social networks, you have to transfer that client manually to your Zoho system, since you won't be able to connect remotely via the social network, there is currently no such integration.

Zoho Assist has been a platform that has performed excellently since it came to our financial services company, it has allowed us to connect remotely from potential clients' computers when necessary, we have been able to schedule remote sessions with clients or with the employees of our company, in addition, we have been able to manage a computer in a very complete way, since we have options available to control the power on or the status of each computer to which we connect, we can place the computer to enter hibernation mode , we can restart it or we can turn it off by this remote connection, also we can turn it on while the remote connection is still active, this is really amazing. I really loved the way the platform worked To help us connect remotely to any computer in a very simple way, also, I loved the fact that I could make annotations within each remote connection, the annotations helped me to have a good interaction with the person who is on the computer here I am connecting, in addition, the communication has always remained stable, I managed to communicate fluently through a video connection and an audio transmission, which greatly enhanced the results of each remote connection. I hope this platform continues to provide you with such positive results, we are currently using it and we have been using the platform for more than three years to connect remotely to any computer, it is important to highlight the excellent result or experience that we have also had from the application for mobile phones, we use it on iOS mobile devices.

Zoho Assist is considered by me as one of the best services nowadays to connect remotely to any computer, the first feature that I like about this platform is that it fully synchronizes with all Zoho services, this way I can access all of them. the contacts that you have registered within the Zoho service, all the contacts registered there, may be used within this remote connection platform, to connect remotely to that contact on your computer. The second thing I like about this platform is that I can connect remotely to another computer where Tania is, but also through a request. This second way is quite deficient since when I need to connect to a computer or a client, I have to wait for that client requests that connection and I approve it within my computer, the connection will automatically be made and you will be able to manage my client's computer, I really love that my clients can request this access, since it provides them with more security and more confidence. The third feature that I like about this platform is that I can schedule remote sessions, this schedule is very important because when I need to connect to a client's computer, I send this schedule notification to their email, in addition, this function send reminders to Client to notify him that we will connect at a specific time or on a specific date, In addition, I loved the Instant Chat service, this Chat works live, so while making the remote connection I can communicate with my client who is inside from the other computer that I am connecting to, this Live Chat is fantastic, it allows me to interact in real time.

One of the main negative points that this platform has is regarding file transfer, currently the limit to transfer files is 2 GB, it doesn't matter if you are using a paid plan or a free plan, in the same way the limit of file transfer will be the same, I consider that this limit is quite negative for all users, since on some occasions I have wanted to transfer many files simultaneously to another computer and I have not been able to since they exceed the 2 GB allowed. I consider that remote connections have great stability and are very positive, however, the file transfer provided during each remote connection is quite negative, I consider that it has to be optimized as soon as possible and extend this d2 GB transfer limit. records. The second negative thing about this platform is that the email templates it uses to send the invitations for the remote session schedules carried out are quite deficient and very unattractive, every time I have scheduled a remote session with a client and I have sent them the invitation by email, I have to correctly choose which one to use, since the templates currently within this platform are not attractive and cause the email sent to not be liked by the client, I hope they can integrate more attractive templates with different text sources and with different designs.

Overall, Zoho Assist is a versatile and easy to use tool for remote assistance and diagnostics. The user interface is built very well.

- It is pretty straightforward to record remote sessions with Zoho Assist.
- it allows sharing files and documents with blazing fast speeds.
- With Zoho Assist, it is quite secure to control a remote system or give control to a system.
- The user interface is organized and easy to navigate.

- The only thing in which it lacks behind is that it does not have its own native application.

Zoho Assist is a very affordable remote support tool that does not lack any features. It can be used by anyone because of the easy-to-use layout.

- It comes with a very affordable price.
- It has an easy-to-use user interface.
- It supports various platforms and devices.

- The appearance of the UI can be made a bit more appealing.

Overall, it is a great tool to access systems remotely. It has some exceptionally useful features like affordable price, blazing fast connections and intuitive UI.

- Zoho Assist functions smoothly in all the devices.
- Meetings can be recorded and saved locally.
- The interface is intuitive and straightforward to use.
- Files can be transferred easily and securely.
- It is way affordable that its other competitors.

It does not function properly with slow networks. Also, there are occasional lags and jitters.

Zoho Assist makes remote access easy which saves time, improves collaboration and makes getting remote help seamless.

I like the ease of deploying and integrating the tool
Using it requires no IT background - it is flawless.
There are many features and the tool is secure.
Zoho Assist never lags

Zoho Assist is seamless. No issues so far. It is an amazing solution.