What is Zomato?

Elevate your business operations while maintaining a clear focus on your ultimate objective — enhancing customer satisfaction. With Zomato, managing your restaurant information directly from your smartphone becomes a breeze, significantly boosting the efficiency of your daily tasks. You can effortlessly promote your offerings using eye-catching banners, increase your visibility through specially curated collections, and take advantage of a state-of-the-art management dashboard tailored to meet all your operational needs. Furthermore, you can showcase your listing on multiple online platforms, highlighting customer ratings and reviews, facilitating table bookings, fostering customer interaction, and providing a variety of additional features aimed at enhancing your restaurant's visibility. This all-encompassing strategy not only simplifies your operational workflows but also strengthens your relationship with customers, creating a more engaging dining experience. By leveraging these tools, your restaurant can thrive in a competitive marketplace while keeping customer satisfaction at the forefront of your mission.

Integrations

Offers API?:
Yes, Zomato provides an API
All Zomato Integrations
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Screenshots and Video

Zomato Screenshot 1
Zomato Screenshot 1

Company Facts

Company Name:
Zomato
Date Founded:
2008
Company Location:
India
Company Website:
www.zomato.com/business

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Zomato Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Online Ordering System

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Zomato Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zomato advantage and disadvantages and overall review

    Date: Feb 29 2024
    Summary

    The platform's loyalty programs and discounts provide additional incentives. Zomato's global presence ensures access to a diverse range of cuisines, making it a convenient choice for food enthusiasts worldwide.

    Positive

    Zomato offers a multitude of advantages, including a vast database of restaurants, detailed user reviews, and comprehensive menus. Its user-friendly app simplifies food discovery and ordering.

    Negative

    N/A.

    Read More...
  • Reviewer Name: Meenakshi S.
    Position: React Dev
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Instant saviour from the hunger.

    Date: Jan 14 2022
    Summary

    Overall, Zomato is one of the largest food delivery application, with almost all the major and local restaurants listed on the platform. The prices are competitive with sometimes extra discount with coupons.

    Positive

    - Zomato displays the largest catalogue of restaurant and cuisines around the user.
    - Every dish is showcased well with images, ingredients and description.
    - The user interface is easy to navigate and use.
    - The delivery timing of the application is phenomenal.

    Negative

    - In case of wrong item delivery, the customer support is hard to reach and offers coupons instead of refunding the money.

    Read More...
  • Reviewer Name: Zeeshan I.
    Position: Java Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Exceptional discounts on foods.

    Date: Dec 28 2021
    Summary

    Overall, Zomato is a great online food ordering application with great user interface and faster food deliveries.

    Positive

    1. The user interface of the application is detailed so that customers can briefly see the dishes before ordering.
    2. The food delivery times are phenomenal.
    3. The unique feature is that the 24/7 service it provides to its customer.
    4. Heavy discounts via coupon codes or by using debit and credit cards.

    Negative

    The only con in my opinion is the customer services. In my experience, I have found it difficult to reach out to the customer supports in case of any issues with my food delivery.

    Read More...
  • Reviewer Name: Sahir L.
    Position: Data Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Solution for hunger at any time.

    Date: Oct 24 2021
    Summary

    Overall, Zomato makes it very easy to order food at any time and at any place. All the major and local restaurants are listed on this platform with detailed pages.

    Positive

    - Zomato has a detailed and descriptive landing page for every restaurant.
    - All dish's pictures are in HD format with description that helps in choosing what to order.
    - It allows tracking the delivery person as soon as the order gets placed.
    - There is always some cashback or coupon is present at the checkout.

    Negative

    - The order tracking feature does not work accurately all the time and depends solely on the internet connection of the delivery person device.

    Read More...
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