eGain Chat Integrations

Majesco distinguishes itself as the leading software partner for the Property & Casualty (P&C) and Life & Annuity (L&A) insurance industries, driving swift modernization, optimization, and innovation in their operations. With a diverse portfolio of over 330 clients, ranging from greenfield initiatives and startups to managing general agents (MGAs), as well as some of the largest insurers, reinsurers, and brokers, Majesco offers a sophisticated suite of SaaS platform solutions that include core systems, data analytics, digital interfaces, distribution, absence management, and a comprehensive ecosystem of both established firms and InsurTech partners, all focused on redefining the insurance landscape. Our technological prowess and industry expertise empower insurers to evolve and innovate, ensuring they stay nimble and competitive in a rapidly changing market environment. By harnessing state-of-the-art technologies such as cloud computing, microservices, and API integration, we move beyond conventional industry language. At Majesco, we proactively adopt these advancements, allowing carriers to respond promptly to market fluctuations, derive significant business value, and deliver faster, tailored innovations to their customers. Our dedication to transforming the insurance sector is steadfast, and we consistently refine our offerings to address the ever-evolving needs of the industry. As we look to the future, we aim to not only meet but exceed the expectations of our clients and partners, fostering a culture of continuous improvement and innovation.

Introducing the most intuitive conversational AI platform that requires no coding and minimal effort, boost.ai stands out with its proprietary self-learning AI, offering a comprehensive set of enterprise-ready features designed for businesses to effortlessly automate and enhance their internal operations. This innovative platform merges deep learning and natural-language processing (NLP) with its unique automatic semantic understanding (ASU) technology, enabling it to effectively interpret and respond to user inquiries through various channels including chatbots, Messenger, Skype, and Slack. Among its numerous offerings are a centralized information hub, authentication management, predefined templates, language detection, conversational voice recording, and much more. Furthermore, by supporting platforms such as Microsoft Teams, Zendesk, and Salesforce, boost.ai allows organizations to analyze customer interaction data, assess quality ratings, and track various metrics, ultimately leading to improved customer engagement and satisfaction. As a result, businesses can not only streamline their processes but also foster meaningful connections with their clients.

Organizations are actively enhancing their Customer Experience (CX) strategies by overseeing, managing, and harmonizing each interaction between customers and the business throughout their journey. The main goal is to improve these engagements from the perspective of the customer, which in turn fosters greater loyalty among clientele. As customer support now encompasses a variety of platforms such as web chat, SMS, and social media, it has become crucial to maintain a cohesive and consistent experience across all channels. The Consilium customer experience management (CEM) tool, named UniAgent™, establishes a robust framework for effectively managing every interaction while ensuring a seamless Omni-channel experience for customers. With UniAgent™, businesses can select the most suitable channel at the opportune moment, leveraging all relevant information and context to craft a unique and personalized experience throughout the customer journey. By merging these features, companies can not only fulfill but also surpass customer expectations, resulting in enhanced relationships and heightened satisfaction. Ultimately, this holistic approach to customer interactions reinforces the value of loyalty and encourages ongoing engagement with the brand.

NovelVox’s Agent Accelerator provides agents with a detailed view of customer information, which empowers them to offer a tailored and effective service experience. This cutting-edge tool greatly reduces Average Handling Time (AHT) and waiting periods, improves First Call Resolution (FCR), and enhances customer satisfaction ratings. The all-in-one desktop interface allows agents to manage multiple applications seamlessly, promoting smooth interactions with clients. By showcasing vital caller details such as name, address, contact details, previous communications, and ticket updates, agents can connect more personally with customers, eliminating the need for clients to repeat their inquiries. With quick access to all pertinent information, agents can tackle issues more efficiently and work together with team members for immediate assistance during calls. This collaborative approach not only streamlines the resolution process but also enriches the experience for both agents and customers, fostering stronger relationships and loyalty. In this way, the Agent Accelerator stands out as an essential tool for enhancing customer service effectiveness.