What is easy_CSM?

An intuitive Customer Success Management (CSM) solution designed to seamlessly fit within the tool ecosystems of small and medium-sized enterprises (SMEs). This innovative tool currently integrates with well-known CRM systems like HubSpot and ticketing services such as Zendesk, enabling the calculation of customer Health Scores based on both ticketing and financial key performance indicators. Furthermore, users can expand its functionality with various applications, including Zapier and the Zendesk App, providing additional versatility. The option to implement personalized recommendations or leverage existing suggestions further enhances the overall user experience. This level of adaptability guarantees that SMEs can customize the tool to effectively address their specific customer success requirements, fostering a more tailored approach to customer engagement and satisfaction. By making these adjustments, SMEs can stay agile in their dynamic business environments.

Pricing

Price Starts At:
$16.99/month/admin account
Free Trial Offered?:
Yes

Screenshots and Video

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Company Facts

Company Name:
easy_CSM
Date Founded:
2021
Company Location:
Germany
Company Website:
easycsm.de/en/

Product Details

Deployment
SaaS
Support
Web-Based Support
Not Offered

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

easy_CSM Categories and Features

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis