What is iSupport?
iSupport comes in two versions: Incident Management and Service Desk. Each version offers standard help desk capabilities, including workflow automation, asset tracking, multiple communication channels, and self-service options for end-users. Both editions also provide the ability to customize forms, routing processes, and business rules according to your needs. The Service Desk Edition encompasses all the features of the Incident Management Edition, while also introducing additional functionalities such as Configuration Management Database, along with Problem, Change, and Service Catalog features. Moreover, it provides a fully accessible Application Interface that facilitates integration with external tools. For a comprehensive overview of the features available, you can click on either edition or compare them to determine which one meets your requirements more effectively. Exploring the differences will help you make an informed decision tailored to your needs.
Pricing
Price Starts At:
$699.00/one-time/user
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Screenshots and Video
Company Facts
Company Name:
iSupport Software
Date Founded:
1992
Company Location:
United States
Company Website:
www.isupport.com
Product Details
Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
iSupport Categories and Features
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management