What is ngDesk?

ngDesk offers a versatile all-in-one platform that integrates support, sales, asset management, marketing, and paging functionalities, ensuring it is both intuitive and ready for immediate deployment. This innovative platform provides a cohesive solution for both customer support and marketing, enabling seamless automation of numerous tasks. By centralizing all necessary tools into one easily accessible interface, it simplifies operations significantly. Users can create chatbots without any programming skills, making customer interaction straightforward and efficient through a user-friendly setup process. The ticketing system includes customizable views and shared inboxes, which improve teamwork and accelerate the resolution of tickets. Furthermore, custom forms can be employed to gather critical information tailored to your organization’s requirements, helping you focus on what is truly important. Ultimately, ngDesk enhances vital business operations, making it an essential resource for any company striving for efficiency and effectiveness in its processes. It empowers teams to work smarter, fostering growth and customer satisfaction in a competitive landscape.

Pricing

Price Starts At:
$4 per user per month
Price Overview:
ngDesk Cloud: Free
ngDesk On-Premise: $4 per user per month
ngDesk Compliance: $7 per user per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All ngDesk Integrations
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Screenshots and Video

Play Video ngDesk Screenshot 1

Company Facts

Company Name:
ngDesk
Date Founded:
2017
Company Location:
United States
Company Website:
www.ngdesk.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

ngDesk Categories and Features

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ngDesk Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Operation manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Promising Help Desk Which Works Well

    Date: Sep 20 2021
    Summary

    ngDesk is super easy to use. It is highly customizable in terms of ticket categorization, automation, and routing. This saves a lot of time when it comes to assigning and categorising tickets. Overall it's a versatile support helpdesk.

    Positive

    Easy to configure, Ready to go. All in one at one place. Significantly helps in reducing the support time for vetting connected and managing tickets.

    Negative

    Will happy to see more integration options which are missing as of now.

    Read More...
  • Reviewer Name: Cynthia R.
    Position: Customer Support Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Utilizing ngDesk to help customers

    Updated: Sep 13 2021
    Summary

    ngDesk is best suited for startups, small and medium enterprises who like to get the best out of their software.

    Positive

    The finest aspect of utilising ngDesk is that it supports multiple channels. For a free version, we are able to customize most of the features to fit my business requirements.

    Negative

    ngDesk is a good platform. And I hope they keep on adding new features.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: IT MANAGER
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    They are not able to provide a stable and robust product.

    Date: May 24 2020
    Summary

    Do not cheat users. They cannot offer a product that is not yet ready for use.

    It brought us more problems than solutions.

    Please don't use it. I don't know how can anyone have a good experience with ngDesk. Nothing works as it should. Every week or day we have a new problem. Also the support is very bad. Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.

    Positive

    It is an easy application to understand.
    good features for helpdesk and ticketing.
    It has great potential but many flaws.

    Negative

    The app crashes too often leaving everyone without access.
    The support stops giving answers because they do not know how to solve the problems.
    Users are constantly broken and cannot login again.
    Lots of functionality issues.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Basic and unreliable

    Date: May 24 2020
    Summary

    They aren't very stable. Seems like it's a half baked product that still needs a lot of improvements.

    Positive

    Junk software that isn't very reliable to use. They haven't done enough to create a good product.

    Negative

    This software is not very developed and doesn't work very well either.

    Read More...
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